Firefox was upgraded and won't sync with my account any more. I installed an older version but it still won't syn so can't get bookmarks.
The latest upgrade to Firefox was downloaded and sync stopped working. I installed an earlier version and disabled most add-ons but this did not work. I tried disabling sync and pairing it through my Android, but entering the code had no effect.
Additional System Details
Installed Plug-ins
- The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
- The plug-in allows you to open and edit files using Microsoft Office applications
- Office Authorization plug-in for NPAPI browsers
Application
- User Agent: Mozilla/5.0 (Windows NT 6.1; rv:18.0) Gecko/20100101 Firefox/18.0
More Information
What kind of error do you get?
Can you connect to the account here?
- https://services.mozilla.com/ Firefox Sync » Home
- https://account.services.mozilla.com/
Try to reset the sync prefs or try to rename the weave folder in the Firefox Profile Folder to force Firefox to create a new weave folder.
You can use this button to go to the Firefox profile folder:
- Help > Troubleshooting Information > Profile Directory: Show Folder
Question owner
The error message said it won't sync. No, I can't connect to the account. My home computer and Android have no trouble syncing, but the one at work here won't, and my name/password don't work for the above addresses. I asked for a reset to be sent to my email. The first time I kept getting messages about dinosaurs, and after that no reset emails arrived at all.