I'm not able to upload any images from my computer. I tried to do it on imgur and some online pics editor as well. But it didn't work on any places. Once I was downloading photoshop but stopped in the middle as it was taking so much while downloading. And the next day, when I was uploading my display pic on a public forum, mozilla firefox stopped responding. Since then, I've been facing this problem. What should I do?
I use Firefox 18.0.1.
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Tylerdowner 4 months ago The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.
To Reset Firefox do the following:
- Go to Firefox > Help > Troubleshooting Information.
- Click the "Reset Firefox" button.
- Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
- Firefox will open with all factory defaults applied.
Further information can be found in the Reset Firefox – easily fix most problems article.Did this fix your problems? Please report back to us!
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Nabila2007 4 months ago Thanks for replying!
Well, I couldn't reset it though. Everytime I click Troubleshooting Information, there's a new tab appears saying Troubleshooting Information. But the problem is there's noting on that tab/page. I mean, it's just empty. It has Troubleshooting Information title though. Hope it makes sense!
And I checked the article as well. It couldn't help me either.
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Tylerdowner 4 months ago Close Firefox, then when you open it hold down the Shift key. Then press the Reset Firefox button in the box that appears.
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Nabila2007 4 months ago Yes, I could it do it this time. Thanks!
Now shall I check if I can upload images now? Or have I something more to do?
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Nabila2007 4 months ago I just checked if I can upload now. Unfortunately the problem is still there. While uploading, a box appears saying the program is not responding and everything gets slow as well. So, therefore I've to close firefox. Or sometimes, I've to even close the computer.
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cor-el 4 months ago Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.
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Nabila2007 4 months ago No, it's still not working, cor-el.