Flash crashing suddenly (Firefox 18.0.1)
Flash just started causing Firefox to freeze (not crash, therefore; no crash id's (Correction Below)). It was working fine until an hour or two ago. Also, Firefox now freezes on other sites. This just started less then 30 mintues ago. It seems, there are a few ways to 'temporarily' fix the issue, but it always occurs again immediately. First, if I use task manager to end the Adobe Flash process, Firefox unfreezes. Second, as far as it freezing on other sites, the only way to unfreeze Firefox is to end task on the Plugin Container for Firefox process.
I find it weird that this just started happened with no cause. I have not made any changes to my computer in months (neither software nor hardware wise) and I know I don't have any virus' or the like as I keep that very well in check.
As far as what I have done to 'attempt' fixing this issue, I have already tried updating Flash, downgrading Flash to 10.3, upgrading Flash back to 11.x. Restarting Firefox, rebooting the computer, booting into safe-mode, running Firefox in Safe-Mode, uninstalling & reinstalling Firefox (with a reboot in between). Nothing has fixed this issue. Any help would be very much appreciated.
P.S. I have no issues of any kind in IE, Chrome, nor Opera so I know this is a Firefox issue.
P.P.S. Checked about:crashes and found that Firefox actually made crash information on the flash plugin (but don't see one on the plugin container issue). Anyways, it was throttled so sent it on. Here is the information on that;
https://crash-stats.mozilla.com/report/index/939e22d2-0cec-45f5-8838-a4b4f2130126
Keep in mind, this was before I reinstalled Firefox, no new entries since reinstall.
Modified by diago
Helpful replies
Ok, as my first post, I already tried the downgrade option, that didn't work. I have not tried the other option yet, will attempt it once Adobe Forums is out of maintenance mode.
Also, as a follow-up, 90% of sites are causing Firefox to freeze now. I am having to constantly end task on the Plugin Container in order to unfreeze the browser, so, based on this information, this might not be a flash issue and is actually more of a browser issue. What strikes me as odd about this is the fact that a full removal and reinstall of Firefox did not fix it.
P.S. Also, please do not suggest reinstalling again with a full profile wipe. If it is something in my profile causing this, there has to be some work-around as I have WAAAY to much stuff to be able to afford wiping it.
Go to answer 2Additional System Details
Installed Plug-ins
- Shockwave Flash 11.5 r502
- Next Generation Java Plug-in 10.10.2 for Mozilla browsers
- NPRuntime Script Plug-in Library for Java(TM) Deploy
- GEPlugin
- Google Update
- Google Talk Plugin Video Accelerator version:0.1.44.23
- Version 3.10.2.10212
- Adobe PDF Plug-In For Firefox and Netscape 11.0.0
- A plugin to detect whether the Adobe Application Manager is installed on this machine.
- 5.1.10411.0
- DivX Plus Web Player version 2.2.0.52
- DivX VOD Helper Plug-in
- The plug-in allows you to open and edit files using Microsoft Office applications
- Office Authorization plug-in for NPAPI browsers
Application
- User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0
More Information
{
"application": {
"name": "Firefox",
"version": "18.0.1",
"userAgent": "Mozilla/5.0 (Windows NT 6.2; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0",
"supportURL": "http://support.mozilla.org/1/firefox/18.0.1/WINNT/en-US/"
},
"modifiedPreferences": {
"accessibility.typeaheadfind.flashBar": 0,
"browser.cache.disk.capacity": 358400,
"browser.cache.disk.smart_size.first_run": false,
"browser.cache.disk.smart_size.use_old_max": false,
"browser.cache.disk.smart_size_cached_value": 358400,
"browser.places.smartBookmarksVersion": 4,
"browser.startup.homepage": "www.google.com",
"browser.startup.homepage_override.buildID": "20130116073211",
"browser.startup.homepage_override.mstone": "18.0.1",
"browser.tabs.warnOnClose": false,
"dom.mozApps.used": true,
"extensions.lastAppVersion": "18.0.1",
"gfx.direct3d.prefer_10_1": true,
"network.cookie.prefsMigrated": true,
"places.history.expiration.transient_current_max_pages": 104858,
"places.database.lastMaintenance": 1359183134,
"privacy.cpd.siteSettings": true,
"privacy.cpd.offlineApps": true,
"privacy.cpd.extensions-sessionmanager": false,
"privacy.sanitize.migrateFx3Prefs": true,
"security.warn_viewing_mixed": false
},
"graphics": {
"numTotalWindows": 1,
"numAcceleratedWindows": 1,
"windowLayerManagerType": "Direct3D 10",
"adapterDescription": "AMD Radeon HD 6570",
"adapterVendorID": "0x1002",
"adapterDeviceID": "0x6759",
"adapterRAM": "1024",
"adapterDrivers": "aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64",
"driverVersion": "9.12.0.0",
"driverDate": "12-19-2012",
"adapterDescription2": "",
"adapterVendorID2": "",
"adapterDeviceID2": "",
"adapterRAM2": "",
"adapterDrivers2": "",
"driverVersion2": "",
"driverDate2": "",
"isGPU2Active": false,
"direct2DEnabled": true,
"directWriteEnabled": true,
"directWriteVersion": "6.2.9200.16384",
"webglRenderer": "Google Inc. -- ANGLE (AMD Radeon HD 6570)",
"info": {
"AzureCanvasBackend": "direct2d",
"AzureFallbackCanvasBackend": "cairo",
"AzureContentBackend": "direct2d"
}
},
"javaScript": {
"incrementalGCEnabled": true
},
"accessibility": {
"isActive": false,
"forceDisabled": 0
},
"libraryVersions": {
"NSPR": {
"minVersion": "4.9.4",
"version": "4.9.4"
},
"NSS": {
"minVersion": "3.14.1.0 Basic ECC",
"version": "3.14.1.0 Basic ECC"
},
"NSSUTIL": {
"minVersion": "3.14.1.0",
"version": "3.14.1.0"
},
"NSSSSL": {
"minVersion": "3.14.1.0 Basic ECC",
"version": "3.14.1.0 Basic ECC"
},
"NSSSMIME": {
"minVersion": "3.14.1.0 Basic ECC",
"version": "3.14.1.0 Basic ECC"
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},
"extensions": [
{
"name": "Adblock Plus",
"version": "2.2.1",
"isActive": true,
"id": "{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}"
},
{
"name": "Adblock Plus Pop-up Addon",
"version": "0.5",
"isActive": true,
"id": "adblockpopups@jessehakanen.net"
},
{
"name": "Adobe Acrobat - Create PDF",
"version": "2.0",
"isActive": true,
"id": "web2pdfextension@web2pdf.adobedotcom"
},
{
"name": "ColorZilla",
"version": "2.8",
"isActive": true,
"id": "{6AC85730-7D0F-4de0-B3FA-21142DD85326}"
},
{
"name": "DAP Link Checker",
"version": "1.0.1.2",
"isActive": true,
"id": "daplinkchecker@speedbit.com"
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{
"name": "DivX Plus Web Player HTML5 <video>",
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"isActive": true,
"id": "{23fcfd51-4958-4f00-80a3-ae97e717ed8b}"
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{
"name": "Download Accelerator Plus (DAP) extension",
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"id": "{F17C1572-C9EC-4e5c-A542-D05CBB5C5A08}"
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{
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"id": "{62760FD6-B943-48C9-AB09-F99C6FE96088}"
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{
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"version": "2.0.7",
"isActive": true,
"id": "{a7c6cf7f-112c-4500-a7ea-39801a327e5f}"
},
{
"name": "LastPass",
"version": "2.0.0",
"isActive": true,
"id": "support@lastpass.com"
},
{
"name": "NoScript",
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"isActive": true,
"id": "{73a6fe31-595d-460b-a920-fcc0f8843232}"
},
{
"name": "Print Edit",
"version": "8.9",
"isActive": true,
"id": "printedit@DW-dev"
},
{
"name": "Send Mail in Browser",
"version": "0.3",
"isActive": true,
"id": "mailinbrowser@permurl.com"
},
{
"name": "Session Manager",
"version": "0.7.9.4",
"isActive": true,
"id": "{1280606b-2510-4fe0-97ef-9b5a22eafe30}"
},
{
"name": "Symantec Intrusion Prevention",
"version": "11.1.1.5 - 2",
"isActive": true,
"id": "{BBDA0591-3099-440a-AA10-41764D9DB4DB}"
},
{
"name": "YouTube to MP3",
"version": "1.2.3",
"isActive": true,
"id": "youtube2mp3@mondayx.de"
},
{
"name": "DigitalPersona Extension",
"version": "5.0.0.3790",
"isActive": false,
"id": "otis@digitalpersona.com"
},
{
"name": "Google Voice",
"version": "5.2",
"isActive": false,
"id": "gvoice@elijahclark.com"
},
{
"name": "Norton Toolbar",
"version": "2011.7.13.2",
"isActive": false,
"id": "{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}"
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{
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"id": "{82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}"
}
]
}
hello, maybe it's an issue with the protected mode in the flash plugin - you could try if downgrading to flash 10.3 (which is still supported) or disabling protected mode makes a difference.
Helpful Reply
Ok, as my first post, I already tried the downgrade option, that didn't work. I have not tried the other option yet, will attempt it once Adobe Forums is out of maintenance mode.
Also, as a follow-up, 90% of sites are causing Firefox to freeze now. I am having to constantly end task on the Plugin Container in order to unfreeze the browser, so, based on this information, this might not be a flash issue and is actually more of a browser issue. What strikes me as odd about this is the fact that a full removal and reinstall of Firefox did not fix it.
P.S. Also, please do not suggest reinstalling again with a full profile wipe. If it is something in my profile causing this, there has to be some work-around as I have WAAAY to much stuff to be able to afford wiping it.
Won't suggest a re-install. I never do it. I reset it. 18.0.1 reset works great. It copies your bookmarks and passwords to a fresh profile. Just have to re-install any extensions. Its a good chance to abandon some extensions, there are only a relative few worth keeping.
Your comment about having WAAAY too much stuff is a dead end for anyone trying to help you. Extensions? Bookmarks? Passwords? What stuff?