Firefox 18.0dmg just stalls upon initiating downloading on my Mac, shows "starting..."
Im trying to upgrade to version 18.0dmg Firefox on my Mac but it always remains as "Starting" upon downloading. I currently have 11.0 running on my Mac. Can you explain what is going on? Thanks Joseph
Additional System Details
Installed Plug-ins
- Shockwave Flash 11.5 r502
- Displays Java applet content, or a placeholder if Java is not installed.
- The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
- iPhoto6
Application
- User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:11.0) Gecko/20100101 Firefox/11.0
More Information
If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.
Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop
- Firefox 18.0: http://www.mozilla.org/en-US/firefox/all.html
- Trash the current Firefox application (e.g. open the Applications folder in the Finder and drag the Firefox application to the Trash) to do a clean (re-)install
- Install the new version that you have downloaded
- https://support.mozilla.org/kb/Installing+Firefox+on+Mac
Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data if you uninstall and (re)install Firefox.