We're sorry to hear that your Firefox seems to be crashing. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

1. Enter about:crashes in the Firefox location bar (that's where you enter your website names) and press Enter. You should now see a list of submitted crash reports.
2. Copy the most recent 5 report IDs that you see in the crash report window and paste them into your forum response.

Thanks in advance for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

• https://support.mozilla.org/en-US/kb/Firefox%20crashes
• https://support.mozilla.com/en-US/kb/Basic%20Troubleshooting

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

• Do NOT click the Reset button on the Safe mode start window or otherwise make changes.

• https://support.mozilla.org/kb/Safe+Mode
• https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

If you have submitted crash reports then please post the IDs of one or more crash reports that have this format:

• bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

• You can open the about:crashes page via the location bar, like you open a website.

See:

• http://kb.mozillazine.org/Mozilla_Crash_Reporter
• https://support.mozilla.org/kb/Mozilla+Crash+Reporter

I have this issue as well, here's my crash reports

bp-80184f78-7e2e-406e-8586-d138b2130125 25/01/2013 17:55 
f0b04760-dc38-415c-b705-fa134db4e6db 25/01/2013 17:46 
cd59db4a-d990-4ad7-97d2-c379d7b7fab6 25/01/2013 09:09 
bp-61c742db-8229-4039-b690-8d7a72130125 25/01/2013 06:43 
bp-02d2efa3-8367-4035-909a-ae2532130125

Can you help?

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Edit: fixed the crash reports as they were mashed together with date and times.

Modified January 26, 2013 12:10:47 AM PST by James

Helpful Reply

Try to disable Norton addons in Firefox. They will be releasing an update at the end of the month to fix these crashes.

Thanks for that, I'll give it a go!