I see on others' computers that they have an orange window that says firefox in the upper left hand corner but mine doesn't. And when I checked to see what version I am running, it said 18.0, yet I see questions only to version 4 and 5? I am not computer savvy so if I do have a fake version, will it be hard for me to fix? And if this is a fake version, how do I know that this is not going to the 'fake' company for support? When I try to search for something from the start page, in the center of the screen, it will not search. I have seen 2 different solutions regarding 'safe-mode' and default back to the beginning, but they both seem a little scary and I am uneasy trying either one. Is there any way you can help me get this figured out? I just got this laptop for Christmas and I am already having this problem with firefox. I play farmville on facebook everyday and my son says that is the reason I am messing up the laptop. Please help me fix this. This is my first laptop and I do not want to screw it up right away. I appreciate your assistance in this matter. Lisa
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Tylerdowner 4 months ago You have Firefox 18, which is the most recent version of Firefox, (check www.getfirefox.com). So you don't have a "fake" version.
If you'd like to try to resolve the issues you have in firefox, reset it. Reset Firefox – easily fix most problems
The reason you don't have the orange button is because you are on Windows XP, which defaults to the older style menu bar.
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cor-el 4 months ago The orange Firefox menu button is hidden by default on Windows XP.
You see the orange (on Linux gray) Firefox menu button if the Menu Bar is hidden.
- https://support.mozilla.org/kb/how-do-i-get-firefox-button
- https://support.mozilla.org/kb/Menu+bar+is+missing
You can hide or make the Menu bar visible via View > Toolbars or via Firefox > Options or right-click a toolbar.
If you need to access the hidden Menu bar then press the F10 key or tap the Alt key to make the Menu Bar appear temporarily.