Hello Keith,

Please do this for me, Update your adobe Flash player from the adobe website and install it with all your browsers closed. Then uninstall and reinstall Firefox, after check for any update then use it. Should work like a charm.

Thank you.

Question owner

this did not fix the problem

When did you last update your system? There is chance that you're facing the effects of the recent Java vulnerability problems.

Helpful Reply

if you mean windows it is up to date. this problem began when i upgraded to mozzilla 18.0. it worked fine before that

If you have submitted crash reports then please post the IDs of one or more crash reports that have this format:

• bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

• You can open the about:crashes page via the location bar, like you open a website.

See:

• http://kb.mozillazine.org/Mozilla_Crash_Reporter
• https://support.mozilla.org/kb/Mozilla+Crash+Reporter

Question owner

here's 3 reports bp-94284cc-0986-4645-920e-6b4f82130115 bp-7db77839-da0e-4c1f-a149-1fbca2130115 bp-2ffdbe0-fdb0-4f78-bf3f-fdc522130114

This is caused by Norton Confidential. They are releasing a fix soon, so keep checking for updates. You can also disable it if you would like (honestly I'd just uninstall norton and use MSE as your antivirus)

Question owner

i will not uninstall norton. i just renewed it. however i am considering uninstalling mozzilla since almost every update has conflicts with programs

Question owner

i will not uninstall norton. i just renewed it. however i am considering uninstalling mozzilla since almost every update has conflicts with programs

Well it isn't Firefox's fault that Norton is poorly designed and coded. This has been an issue that we've tried to get norton to fix for months, and they are only now getting on the ball.

As for your norton, as soon as you can, drop it. It's useless, slow and there are better alternatives for free.

No guru here, but, through trial and error I seem to have fixed it.

I reloaded Firefox 18 - didn't do anything.

Reset Firefox (and kept my fingers crossed, hoping that it wouldn't screw something up). That worked, but now my Norton toolbar was gone. Finally located where I could (re) enable Norton toolbar and enabled it.

Fixed it.

But, I am using Norton ID Safe and keep getting asked (although I have previously answered "yes") if I want to turn off system password save.

Oh well!

Chosen Solution

i open norton and went to troubleshoot norton had an upgrade so i installed upgrade and problem was solved. thanks for the input

Question owner

the problem wasn't solved mozzilla disabled norton toolbar (which i use) when i enabled norton toolbar the problem started again funny this does not happen i IE

We have a contact at Norton who would like to work with a few users to try to diagnose this issue. if you are having a crash in Firefox, you use Norton or Norton confidential, and are will to work with me and a norton engineer to diagnose this, please Private message me.

Question owner

updated norton this morning and a patch for toolbar was in update problem solved