I have the Recovery Key, but when i try to use it, i'm told its the wrong Recovery Key???
Please can someone give me some advice or guidance to help me with this annoying problem.
Like i mentioned i saved my Recovery Key (RK) because i think this is an excellent tool however when i tried to use it for the first time on my brand new computer, i was promptly told - Wrong Recovery Key. So i clicked on the "I have lost my other device" to get a new/another? RK, I put this key in the appropriate box only to be told the same thing again? wrong RK. What am i doing wrong, i cant make heads or tails of it.
Any suggestions would be grateful...
Modified by henryma333
Chosen solution
by Dbellca82The "I have lost my other device" link to reset the sync key only works if you have entered the correct user name and password for an existing sync account.
To Find Your Key (must be from device with sync already setup)
- At the top of the Firefox window, click on the Firefox button (Tools menu in Windows XP) and then click Options
- Select the Sync panel.
- Click Manage Account and then select My Recovery Key. A window displaying your Recovery Key will open.
To Generate A New Key
See: Replace your Sync information
See: How do I manage my Firefox Sync account?
Read this answer in context 1Additional System Details
Application
- User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0
More Information
Chosen Solution
The "I have lost my other device" link to reset the sync key only works if you have entered the correct user name and password for an existing sync account.
To Find Your Key (must be from device with sync already setup)
- At the top of the Firefox window, click on the Firefox button (Tools menu in Windows XP) and then click Options
- Select the Sync panel.
- Click Manage Account and then select My Recovery Key. A window displaying your Recovery Key will open.
To Generate A New Key
Question owner
Thank you so so much "Dbellca82" I understand now where I was going wrong, with your help all is now fine on my new computer.
Thanks again and Happy New Year to you and the family...