firefox 18 crashes every time I close a tab
I open firefox and it goes to my homepage (used both animalrescuesite.com & google.com). I open a second tab. If I close the homepage tab, firefox crashes. If I open a third tab and close the 2nd or 1st, it crashes. It crashed so often, I reinstalled firefox 17 to make this report. I run Win7 32 bit. Let me know what else you need to know. Thank you. I love using firefox, but this is a deal breaker if I can't fix it.
Helpful replies
I had the same issue and initially disabled both Norton Extensions but was curious as to why it was not an issue on my wife's PC. Turns out I had Norton Safe Search set as my default search provider. Once I changed this to another provider (click on the down arrow next to the providers icon in the search pane) I was able to reactivate the Norton Extensions and I no longer have any issues.
Go to answer 6I switched from Norton 360 to Norton Antivirus (wrong product was ordered by mistake) but nephew says the latter is better anyway (less bloat). LiveUpdate has patches that fix Norton products but I have one plugin that is disabled (Norton Identity Safe Toolbar) and one that is OK (Norton Vulnerability Protection). I didn't use the disabled plugin anyway ... but at least Firefox 18 is not crashing anymore.
Pg_63, when you restart after the crash, keep going to your plugin tab and make sure Norton gets disabled. Sometimes it tries to restore with the plugin enabled and that's why it is still crashing. Instead of saying restore, hit "CLOSE" and then it will allow you to disable that plugin. That's what I had to do when I had Norton 360 and it kept crashing, even after I thought I had disabled the plugin.
Go to answer 5Additional System Details
Installed Plug-ins
- Shockwave Flash 11.5 r502
- VLC media player Web Plugin 2.0.2
- Next Generation Java Plug-in 10.9.2 for Mozilla browsers
- NPRuntime Script Plug-in Library for Java(TM) Deploy
- The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
- iTunes Detector Plug-in
- NVIDIA 3D Vision plugin for Mozilla browsers
- NVIDIA 3D Vision Streaming plugin for Mozilla browsers
- Adobe PDF Plug-In For Firefox and Netscape 11.0.0
- Google Update
- Amazon MP3 Downloader Plugin 1.0.17
- 5.1.10411.0
- DivX Plus Web Player version 2.2.0.52
- GEPlugin
- DivX VOD Helper Plug-in
- 2,5,3,1
- Shockwave Flash 9.0 r45
Application
- User Agent: Mozilla/5.0 (Windows NT 6.1; rv:17.0) Gecko/20100101 Firefox/17.0
More Information
Application Basics
Name
Firefox
Version
17.0.2
User Agent
Mozilla/5.0 (Windows NT 6.1; rv:17.0) Gecko/20100101 Firefox/17.0
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Adblock Plus
2.2.1
true
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Adblock Plus Pop-up Addon
0.5
true
adblockpopups@jessehakanen.net
DivX Plus Web Player HTML5 <video>
2.1.2.145
true
{23fcfd51-4958-4f00-80a3-ae97e717ed8b}
Forecastfox
2.2.2
true
{0538E3E3-7E9B-4d49-8831-A227C80A7AD3}
Norton Toolbar
2012.5.10.1
true
{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}
Norton Vulnerability Protection
11.1.1.5 - 2
true
{BBDA0591-3099-440a-AA10-41764D9DB4DB}
Weather Watcher Live
1.0.17
true
weatherwatcherlive@singerscreations.com
1-ClickWeather
1.1.9.2
false
{DCBD1271-D228-4082-9FBC-36D9B7660B03}
HP Smart Web Printing
4.51
false
smartwebprinting@hp.com
Important Modified Preferences
Name
Value
accessibility.typeaheadfind
true
browser.cache.disk.capacity
358400
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size.use_old_max
false
browser.cache.disk.smart_size_cached_value
358400
browser.places.smartBookmarksVersion
4
browser.search.useDBForOrder
true
browser.startup.homepage
www.animalrescuesite.com
browser.startup.homepage_override.buildID
20130107124423
browser.startup.homepage_override.mstone
17.0.2
extensions.lastAppVersion
17.0.2
gfx.direct3d.prefer_10_1
true
keyword.URL
http://www.ask.com/web?o=APN10506&l=dis&gct=kwd&qsrc=2869&prt=360&chn=retail&geo=US&ver=6&q=
network.cookie.prefsMigrated
true
places.history.expiration.transient_current_max_pages
87221
privacy.clearOnShutdown.passwords
true
privacy.clearOnShutdown.siteSettings
true
privacy.donottrackheader.enabled
true
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.sanitizeOnShutdown
true
Graphics
Adapter Description
NVIDIA GeForce GTX 560 Ti
Vendor ID
0x10de
Device ID
0x1200
Adapter RAM
1023
Adapter Drivers
nvd3dum nvwgf2um,nvwgf2um
Driver Version
9.18.13.697
Driver Date
10-2-2012
Direct2D Enabled
true
DirectWrite Enabled
true (6.1.7601.17789)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
Google Inc. -- ANGLE (NVIDIA GeForce GTX 560 Ti ) -- OpenGL ES 2.0 (ANGLE 1.0.0.1242)
GPU Accelerated Windows
1/1 Direct3D 10
AzureCanvasBackend
direct2d
AzureFallbackCanvasBackend
cairo
AzureContentBackend
direct2d
JavaScript
Incremental GC
1
Accessibility
Activated
0
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.2
4.9.2
NSS
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS Util
3.13.6.0
3.13.6.0
NSS SSL
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS S/MIME
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
Vulnerability protection is on but toolbar still incompatible. Same for you? I don't really use it anyway so it's not a drama.
sarinapixie, how are you applying the patch? If you are manually running LiveUpdate as I did, it never did update for me. It was only when I left it alone that it ran LiveUpdate automatically and did the whole thing seamlessly.
Yes vulnerability was OK and toolbar was still disabled. Then it became enabled at a later time without any intervention from me.
I did it manually and updated one, not the other.
I'll let it do it's thing and see how it goes. At least it's not crashing anymore.
I don't use the toolbar either but I didn't want it enabled and crashing my FF. So now that the plugin is working properly, I can rest assured that if I want to use the toolbar, it is fully functional.
It will enable the last one at some point. I read that it happened that way for others as well. And it did for me.
Cool, thanks so much for your help. Hope everyone else reads & gets fixed up soon too
You're welcome. I've had Norton on my computer for close to 10 years and they usually keep up with their plugins. This crashing problem took me by surprise. I'm glad it's resolved and I hope others get the same results.
Modified by mizwiz
"Pg_63, when you restart after the crash, keep going to your plugin tab and make sure Norton gets disabled. Sometimes it tries to restore with the plugin enabled and that's why it is still crashing. Instead of saying restore, hit "CLOSE" and then it will allow you to disable that plugin. That's what I had to do when I had Norton 360 and it kept crashing, even after I thought I had disabled the plugin."
Mizwiz thats exactly what I had to do, thanks, It was a long and frustrating process but never gave it a thought that it wouldn't disable lol. Thanks anyway much appreciated.
On 1/13/2013 the problem disappeared when I began using the account on my PC that has User authority. I then updated this page stating that the problem, what ever the source, had been solved. Later I used the Administration account on my PC where I discovered that the problem still existed. As of this date and time, I just finished testing Firefox using the Asministration account. I cleared cache and changed the cache management from static to dynamic because I think Firefox has a cache management problem. I retested Firefox and found that the problem still exists with a slight varation, closing the first tab in a group of open tabs does not cause a crash, closing a second tab causes a crash. The crash occurs when using either dynamic or static cache management.
[18.0 crashes when I close a tab or close the session] describes a similar problem.
Everything updated and back to normal this morning :)
Damn, just after I posted that it started doing it again :(
Well here we are on 01/17/2013 and the problem hits when I use my Administration account. The problem does not hit when I use my User account. Microsoft and Norton software are both current.
Its the Norton Toolbar. It is not compatible with version 18.0. Disable it and see if Firefox still crashes.
By disabling Norton IDENTITY SAFE / PASSWORD MANAGER, the crashing problem has not happened again.
I contacted Norton Live Chat for support on this issue. They uninstalled my Norton program and then reinstalled it. Everything seems to be working correctly with Firefox now!