Firefox says my adobe reader is out of date but when I try to upgrade it does not download the exe file. I shut off the security software avg but still doesnt d
I get the screen that says " save files" but when the download software box appears no exe file in it just empty
Chosen solution
by cor-elWhich security software (firewall, anti-virus) do you have?
It is possible that anti-virus software is corrupting downloaded files or is otherwise interfering with downloading files.
Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work.
See:
- http://kb.mozillazine.org/Unable_to_save_or_download_files
- browser.download.manager.scanWhenDone
Additional System Details
Installed Plug-ins
- Shockwave Flash 11.5 r502
- npsitesafety
- npdnu
- DRM Netscape Network Object
- Npdsplay dll
- DRM Store Netscape Plugin
- npunagi2
- Adobe Acrobat Plug-In Version 7.00 for Netscape
- The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
Application
- User Agent: Mozilla/5.0 (Windows NT 5.1; rv:17.0) Gecko/20100101 Firefox/17.0
More Information
Chosen Solution
Which security software (firewall, anti-virus) do you have?
It is possible that anti-virus software is corrupting downloaded files or is otherwise interfering with downloading files.
Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work.
See:
- http://kb.mozillazine.org/Unable_to_save_or_download_files
- browser.download.manager.scanWhenDone
Question owner
I have AVG free software. I tried disabling AVG but still had the same results. Firefox says the reader is out of date and needs upgrading