After Firefox 12, some fields in forms in our help desk application do not display correctly. They appear as horizontal scroll fields instead.
We use a Help Desk system at work (BMC Remedy IT Service Management). In version 12 of Firefox, all fields are displayed correctly in the form. However, if I upgrade to any version greater than 12, some of the fields display as horizontal scroll fields (without showing the data in them). As such, I am forced to stay on version 12 for work.
Chosen solutionby prdavison
Found this is actually a problem with the BMC Remedy system in use (version 7.1). Here are details if anyone is interested: https://communities.bmc.com/communities/message/256456Read this answer in context 0
Additional System Details
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- User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:12.0) Gecko/20100101 Firefox/12.0
I have some screenshots which I can provide to illustrate this if it would help.
Found this is actually a problem with the BMC Remedy system in use (version 7.1). Here are details if anyone is interested: https://communities.bmc.com/communities/message/256456