can not respond to emails
i can not respond to emails. I click on reply and it displays my email address, not the person that sent me the message. My cursor does not work either when I click on reply. It freezes up. However, when I go to my Yahoo email to respond to the message it works just fine. I have been using Firefox for some time now and this is the first time I have had an issue.
Additional System Details
Installed Plug-ins
- RealPlayer(tm) LiveConnect-Enabled Plug-In
- RealPlayer Download Plugin
- Shockwave Flash 11.5 r502
- RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
- RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
- RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
- RealDownloader Plugin
- The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
- NDS Player Plugin
- Google Update
- RealJukebox Netscape Plugin
- RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
- RealPlayer(tm) HTML5VideoShim Plug-In
- Next Generation Java Plug-in 10.9.2 for Mozilla browsers
- NPRuntime Script Plug-in Library for Java(TM) Deploy
- Adobe PDF Plug-In For Firefox and Netscape 10.1.4
- 4.1.10329.0
- NPWLPG
- Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
- np-mswmp
Application
- User Agent: Mozilla/5.0 (Windows NT 6.0; rv:14.0) Gecko/20100101 Firefox/14.0.1
More Information
Firefox doesn't do email, it's strictly a web browser.
If you are using Firefox to access your mail, you are using "web-mail". You need to seek support from your service provider or a forum for that service.
If your problem is with Mozilla Thunderbird, see this forum for support.
https://support.mozillamessaging.com/.../home
or this one
http://forums.mozillazine.org/viewforum.php?f=39
Clear the cache and the cookies from sites that cause problems.
"Clear the Cache":
- Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"
"Remove Cookies" from sites causing problems:
- Tools > Options > Privacy > Cookies: "Show Cookies"
Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
- Do not click the Reset button on the Safe mode start window or otherwise make changes.
- https://support.mozilla.org/kb/Safe+Mode
- https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
Please Update to the latest Firefox 18.0.x version.
- Help > About Firefox
The Firefox Firefox 14.0.1 version that you currently run is no longer supported with security updates