Upgrade will not work and I can't use my email because of it
For a few months now I get a message saying I need to upgrade my Mozilla browser. When I go to my email (live account through hotmail) it says I need to upgrade my browser. So I have tried several times to do this with no luck. It's getting pretty old having to look at email on a kindle or phone, I can look at it on IE but I have other user accounts so I have to log in and out all the time on there.
Chosen solution
by scwerl3Helpful replies
Hello scwerl3, your user agent is corrupted by Fast Browser Search (FBSMTWB) and that identifies you as Firefox/3.6.16
see your user agent:
Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.2.16) Gecko/20110319 Firefox/3.6.16 ( .NET CLR 3.5.30729; .NET4.0C) FBSMTWB
you must reset user agent, see how to do that : Firefox is showing the wrong User Agent
see also : http://help.fastbrowsersearch.com/
thank you
Please mark "Solved" the answer that really solve the problem, to help others with a similar problem.
Go to answer 2Additional System Details
Installed Plug-ins
- The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
- Shockwave Flash 11.5 r502
- Google Update
- iTunes Detector Plug-in
- Google Talk Plugin Video Accelerator version:0.1.44.23
- Version 3.10.2.10212
- Amazon MP3 Downloader Plugin 1.0.17
- Next Generation Java Plug-in 10.9.2 for Mozilla browsers
- NPRuntime Script Plug-in Library for Java(TM) Deploy
- Adobe PDF Plug-In For Firefox and Netscape 10.1.4
- Happy Cloud Web Plugin
- 4.1.10329.0
- GEPlugin
- Pando Web Plugin
- NPWLPG
- Adobe Shockwave for Director Netscape plug-in, version 11.5.9.615
- Office Live Update v1.5
- Garmin Communicator Plug-In 2.9.1.0
- getplusplusadobe16248
- np-mswmp
Application
- User Agent: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.2.16) Gecko/20110319 Firefox/3.6.16 ( .NET CLR 3.5.30729; .NET4.0C) FBSMTWB
More Information
I have downloaded the upgrade several times and did the install the standard way (click on it and run it.) Maybe there is some other way I need to do this, but I dont know what it is.
I thought about uninstalling firefox, but am afraid I will lose all my bookmarks, and my fiancee has some very important bookmarks that I do not want to lose by doing this.
Any help?
Helpful Reply
Hello scwerl3, your user agent is corrupted by Fast Browser Search (FBSMTWB) and that identifies you as Firefox/3.6.16
see your user agent:
Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.2.16) Gecko/20110319 Firefox/3.6.16 ( .NET CLR 3.5.30729; .NET4.0C) FBSMTWB
you must reset user agent, see how to do that : Firefox is showing the wrong User Agent
see also : http://help.fastbrowsersearch.com/
thank you
Please mark "Solved" the answer that really solve the problem, to help others with a similar problem.