Firefox Setup 17.0.1 will not open
I am running Windows 8 with IE10 on my new laptop. I downloaded Setup 17.0.1 successfully it seems, but when I click on it, it doesn't go anywhere. Please help.
Chosen solution
by cor-elTry to disable your anti-virus software temporarily to see if that makes installing Firefox work.
You may need to re-download Firefox from the Mozilla server.
You can find the latest Firefox release in all languages and for all Operating Systems here:
- Firefox 17.0.x: http://www.mozilla.org/en-US/firefox/all.html
Helpful replies
I want to download Firefox as a browser. I clicked on the download button and the Setup 17.0.1 file downloaded OK. I click on it to open it and it goes nowhere. Does that explain my issue better?
Go to answer 2Thank you cor-el...your suggestion worked. I deleted the setup file I had, disabled my anti-virus software and re-downloaded the setup file which proceeded on it's own and downloaded the Firefox browser. I am up and running and bless you for solving my frustrating problem. Hope you have a happy holiday.
Go to answer 5Additional System Details
Application
- User Agent: Mozilla/5.0 (compatible; MSIE 10.0; Windows NT 6.2; WOW64; Trident/6.0; .NET4.0E; .NET4.0C; .NET CLR 3.5.30729; .NET CLR 2.0.50727; .NET CLR 3.0.30729; HPNTDFJS)
More Information
Please explain your issue.
Thanks!
Helpful Reply
I want to download Firefox as a browser. I clicked on the download button and the Setup 17.0.1 file downloaded OK. I click on it to open it and it goes nowhere. Does that explain my issue better?
Please go to "Help" then to "About Firefox" to update your browser.
Question owner
I don't have the Firefox browser. I only have the setup file that I would think would set up the Firefox browser. If you are suggesting that I go to the "Help" on the browser, please understand that I don't have the browser yet...that is what I am trying to get.
What are browser are you using trying to download Firefox? Can you use another browser to download Firefox?
Chosen Solution
Try to disable your anti-virus software temporarily to see if that makes installing Firefox work.
You may need to re-download Firefox from the Mozilla server.
You can find the latest Firefox release in all languages and for all Operating Systems here:
- Firefox 17.0.x: http://www.mozilla.org/en-US/firefox/all.html
Helpful Reply
Thank you cor-el...your suggestion worked. I deleted the setup file I had, disabled my anti-virus software and re-downloaded the setup file which proceeded on it's own and downloaded the Firefox browser. I am up and running and bless you for solving my frustrating problem. Hope you have a happy holiday.