We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

1. Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
2. In that text field, enter %APPDATA% and press Enter. An explorer window should open.
3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
5. Open the most recent 5 files with a text editor and copy the IDs.
6. Paste each ID into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

Question owner

Crash ID: bp-2ba65144-8249-4d00-ba55-7537a2121207
Crash ID: bp-7ba4be34-a88e-4355-8b46-693722121207
Crash ID: bp-dde38c9c-d9af-4d78-80cb-51d182121207
Crash ID: bp-8902e8ce-f39f-42f8-8682-c92e32121207
Crash ID: bp-443d7b4f-9d86-4b5f-8ad3-ec29f2121207

Modified December 12, 2012 5:51:54 AM PST by cor-el

Question owner

No response to the info I provided?

Helpful Reply

BTW: accidentally discovered that if I log into CCleaner, and click, "update," it takes me to the update page on firefox and I can then access all of my firefox stuff.

Helpful Reply

Lotsa help here...

See:

• http://kb.mozillazine.org/Firefox_crashes
• https://support.mozilla.org/kb/Firefox+crashes

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

• Do not click the Reset button on the Safe mode start window or otherwise make changes.

• https://support.mozilla.org/kb/Safe+Mode

Try to disable hardware acceleration in Firefox.

• Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

• https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

Question owner

I did try starting it in safe mode, but the same thing would happen every time. I uninstalled Firefox before, and reinstalled it, but there was no change. However, last night, out of desperation, I uninstalled/reinstalled again, and it was working as of the time I went to bed.

    I'll check again when I get off work tonight, but hopefully, its still running.

Hi there. Until yesterday, i had the exact same problem. the only thing i could do was check the 'configuration' files of firefox.

Eventually, after reinstalling twice, starting in safe mode and about everything else you can find here, i remembered the adobe flash plugin update i had installed. I uninstalled the flash player but not the active X component (because otherwise i had to shut down IE where i was looking for a solution... yes, i know IE, i can feel your glaring eyes and i feel the shame).

After uninstalling the flash player, i tried Firefox again. It worked almost perfectly, except for some pages like youtube who seem to be needing this flash player. Upon visiting youtube, Firefox will notify you that you a missing the flash player. Allow it to do so and everything runs fine again.

This worked for my, i dont have any other solutions, but perhaps it helps.

cheers and good luck!

For Flash problems see articles like

• Flash 11.3 doesn't load video in Firefox
• Adobe Flash plugin has crashed - Prevent it from happening again

If it is a Cash obtain the Crash ID by typing into the location bar about:crashes that information usually helps identify the cause of a specific crash.

• Firefox crashes - Troubleshoot, prevent and get help fixing crashes

It is best to start your own thread by using /questions/new if you have a crash problem, and remember the troubleshooting information when you are prompted to provide it, also as already mentioned please include a couple of Crash IDs

Mozilla crashed on startup today. I followed the steps below and I've got 1360273281.

Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field. In that text field, enter %APPDATA% and press Enter. An explorer window should open. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window. Open the most recent 5 files with a text editor and copy the IDs. Paste each ID into the reply window on the forums.

Hi paulanda,

I suggest you start your own thread using /questions/new

The number quoted does not appear to be a Firefox CrashID please see

• Firefox crashes - Troubleshoot, prevent and get help fixing crashes

If you

1. use Windows 8
2. probably on Firefox version 19
3. and it is an AMD system

just possibly the advice in this thread /questions/951097 may be relevant, but we need the Crash ID in order to decide and offer the correct advice.