Home page keeps changing to start.search
This morning my home page in FF and IE were changed to start.search.us.com. I was able to uninstall start.search (using Revo Uninstaller; it does not show up in Control Panel/Programs). I was able to change my home page in IE back to what I want and it seems to "stick." But every time I restart FF the home page I had previously set switches back to start.us. I can't find any evidence of start.search in Add-ons, Extensions etc. I think I know where this came from--I clicked a little too fast on some free software and spotted the search thing too late. I saw some extremely complicated explanations and recommendations for this problem in FF somewhere with lots of comments that the stuff was undecipherable and didn't work anyway. Any suggestions? I saw a suggestion that uninstalling FF and then reinstalling it can fix this. Does it? If so I can do that pretty easily--saving my bookmarks and reinstalling the single add-on that I have been using for months.
Also, if the problem persists, you can try to Start Task Manager (right-click the taskbar) > Processes > Show processes from all users. You can then search online for suspicious Image Name and try uninstalling the external Windows program behind the suspicious name via Start menu or Windows Control Panel > Programs and Features, or at least make settings changes in the external Windows program. The dedicated security forums will be helpful:Read this answer in context 2
Additional System Details
Every time Firefox opened
This started when...
I was installing software yesterday and clicked too fast
- Shockwave Flash 11.4 r402
- Google Update
- The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
- iTunes Detector Plug-in
- Adobe PDF Plug-In For Firefox and Netscape "9.4.5"
- NPRuntime Script Plug-in Library for Java(TM) Deploy
- Adobe PDF Plug-In For Firefox and Netscape 10.0.0
- Adobe Shockwave for Director Netscape plug-in, version 11.5
- The plug-in allows you to open and edit files using Microsoft Office applications
- Office Authorization plug-in for NPAPI browsers
- User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:16.0) Gecko/20100101 Firefox/16.0
Windows 7 and FF 16.02
The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.
To Reset Firefox do the following:
- Go to Firefox > Help > Troubleshooting Information.
- Click the "Reset Firefox" button.
- Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
- Firefox will open with all factory defaults applied.
Further information can be found in the Reset Firefox – easily fix most problems article.
Did this fix your problems? Please report back to us!
Also, if the problem persists, you can try to Start Task Manager (right-click the taskbar) > Processes > Show processes from all users. You can then search online for suspicious Image Name and try uninstalling the external Windows program behind the suspicious name via Start menu or Windows Control Panel > Programs and Features, or at least make settings changes in the external Windows program. The dedicated security forums will be helpful:
Modified by dumdidadida
Thanks! Will a reset remove my bookmarks? If so I have already backed them up in an html file as well as a file with a wierd ending like json.
The reset seems to have worked. The start.search page is gone. Bookmarks are here. All I had to do was re-download a single add-on. Took less than 2 minutes. Thanks!
But wait! Now I seem to have a different problem which is admittedly awfully minor. When Firefox opens I not only get the home page I want (sorry, it's just Google) I also get a Welcome to Firefox page inviting me to use the browser (A better browser. For the greater good!) which, of course, I am already doing! I am invited to "keep in touch" with my e-mail address and also to get Firefox for Android. My guess is that that won't work too well on my iPhone. Maybe if I had an Android . . . In fact that Firefox page is the primary tab with my actual home page sitting behind it in a separate tab, every time I restart Firefox, even after restarting my computer. Hardly the end of civilized life but what's this about?
See these articles for some suggestions:
- https://support.mozilla.org/kb/How+to+set+the+home+page - Firefox supports multiple home pages separated by '|' symbols
If you do not keep changes after a restart then see:
THanks. Indeed FF has changed my home page to something very long starting with mozilla and ending in google! This might explain how I got a FF page AND a Google tab. I reset the home page and so far the problme has disappeared.