X
Tap here to go to the mobile version of the site.
mozilla

Support Forum

This thread was closed. Please ask a new question if you need help.

Why do you keep asking me to load the newest version? I have done this five times with no results...I loved my old firefox!!!

Dlee
Dlee
Posted

I cant seem to upgrade and its screwing up all my other applications...

Helpful replies

Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.25) Gecko/20111212 Firefox/3.6.25 ( .NET CLR 3.5.30729) FBSMTWB

Your Firefox useragent is stuck at Firefox 3.6.25 due to Fast Browser Search having been installed when you had Firefox 3.6.25.

See https://support.mozilla.org/en-US/kb/websites-say-firefox-outdated-or-incompatible

Go to answer 1
  • Question details
    Product Firefox

Additional System Details

Installed Plug-ins

  • Shockwave Flash 10.3 r183
  • npsitesafety
  • np-mswmp
  • Adobe PDF Plug-In For Firefox and Netscape
  • DRM Store Netscape Plugin
  • DRM Netscape Network Object
  • Npdsplay dll

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.25) Gecko/20111212 Firefox/3.6.25 ( .NET CLR 3.5.30729) FBSMTWB

More Information

Close
dumdidadida
dumdidadida 171 solutions 1436 answers
Posted

Hi,

You can try to manually download the latest and upgrade: https://www.mozilla.org/en-US/firefox/new/

You may also want to backup your current Firefox profile/settings/personal data before upgrading.

3.6 UI

Common questions

Add-ons

If problems persist you can Reset Firefox (a new feature) and start afresh.

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Reset Firefox – easily fix most problems article.

Did this fix your problems? Please report back to us!

James
James
  • Top 25 Contributor
  • Moderator
315 solutions 2275 answers
Posted

Helpful Reply

Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.25) Gecko/20111212 Firefox/3.6.25 ( .NET CLR 3.5.30729) FBSMTWB

Your Firefox useragent is stuck at Firefox 3.6.25 due to Fast Browser Search having been installed when you had Firefox 3.6.25.

See https://support.mozilla.org/en-US/kb/websites-say-firefox-outdated-or-incompatible

Modified by James