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Youtube will not let me play videos. It lets me click play but then says an error occured. HELP!

mattmurfs
mattmurfs
Posted

Hi, i recently installed firefox cause chrome wasnt cutting it for me. I tried to watch a video on youtube, the page would load n all but then when the big play button comes up in the middle of the video, that white noise blurry picture comes up and it says " an error occured, please try again later". and i have been trying again for hours -.-. Anyone help please!

Chosen solution

by cor-el

You can check for problems caused by recent Flash updates and try these:

  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer
  • disable protected mode in Flash 11.3 and later
  • disable hardware acceleration in the Flash plugin
  • downgrade to Flash 11.2 or 10.3
Read this answer in context 1

Helpful replies

Fixed!! I uninstalled latest flash and installed 10.3. Thank you very much!

Go to answer 1

Additional System Details

Sites Affected

http://youtube.com

Installed Plug-ins

  • Shockwave Flash 11.4 r402
  • Next Generation Java Plug-in 10.7.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.4
  • Google Update
  • BlackBerry WebSL Browser Plug-In
  • GEPlugin
  • 5.1.10411.0
  • iTunes Detector Plug-in
  • RealJukebox Netscape Plugin
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • 15.0.2.72
  • Facebook Video Calling Plugin
  • Pando Web Plugin
  • NPWLPG
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:15.0) Gecko/20100101 Firefox/15.0.1

More Information

Close
cor-el
cor-el
  • Top 10 Contributor
  • Moderator
8460 solutions 79917 answers
Posted

Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Press and hold Shift and left-click the Reload button.
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (MAC)

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.
mattmurfs
mattmurfs
Posted

Question owner

I did everything, it still isnt working........... :(

cor-el
cor-el
  • Top 10 Contributor
  • Moderator
8460 solutions 79917 answers
Posted

Chosen Solution

You can check for problems caused by recent Flash updates and try these:

  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer
  • disable protected mode in Flash 11.3 and later
  • disable hardware acceleration in the Flash plugin
  • downgrade to Flash 11.2 or 10.3
mattmurfs
mattmurfs
Posted

Helpful Reply

Fixed!! I uninstalled latest flash and installed 10.3. Thank you very much!