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Mozilla 15.0.1 gets stuck. You click on links and nothing happens. No wheels spinning, nothing. I open Firefox in a new window, the same thing. I can fix it onl

hurons
hurons
Posted

Mozilla 15.0.1 gets stuck. You click on links and nothing happens. No wheels spinning, nothing. I open Firefox in a new window, the same thing. I can fix it only by starting task manager and closing all Firefox windows. [When I launch Internet Explorer, it has no problems.] Thanks for your help!

Chosen solution

by cor-el

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).

Read this answer in context 1

Additional System Details

This happened

A few times a week

This started when...

Maybe August 15, 2012

Installed Plug-ins

  • Shockwave Flash 11.4 r402
  • Adobe PDF Plug-In For Firefox and Netscape "9.5.2"
  • Google Update
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • VLC media player Web Plugin 2.0.2
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • 4.1.10329.0
  • ActiveTouch General Plugin Container Version 105
  • iTunes Detector Plug-in
  • GEPlugin
  • NPWLPG
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:15.0) Gecko/20100101 Firefox/15.0.1

More Information

Windows 7 Professional Microsoft Security Essentials AT&T Uverse

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cor-el
cor-el
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8293 solutions 78485 answers
Posted

Chosen Solution

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).

hurons
hurons
Posted

Question owner

Thanks for your suggestions. I'll clear all cache and all cookies and if I report nothing more, the problem has abated. . However, when the problem occurs it is not limited to specific sites. NO, ZERO links work. Mozilla is dead. Thanks again.