Question | Firefox Help

posted by jantje 8 months ago

Update via Help/About Firefox keep saying version "14.0.1 is up-to-date"

I can't update my current Firefox. I go to Help/About Firefox... and ik keeps version 14.0.1 "up-to-date". When i do this to my brother's pc, there is immediately ask to install Firefox 15. But when i go to Help/About Firefox... Firefox keep saying "version 14.0.1 up to date". It is'nt up-to-date because there is already version 15.

So why Firefox says "version 14.0.1" and "up-to-date". By other computers who use Firefox and i go to Help/About Firefox there is immediately a pop up that says that there is a new version, but my pc isn't. What's the reason?

I can install Firefox 15 manually, but why my firefox don't update when i go to Help/About Firefox . So i have to wait?

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Tylerdowner 8 months ago

It is possible the update got corrupted on your PC. I would suggest simply downloading Firefox 15 from www.getfirefox.com and installing it manually for now.

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PiaJuul 3 months ago

I've had the same problem for several updates - it can't be that it get's corrupted every time and it is a bit annoying having to uninstall and install instead of automatic update. I have recently received messages that something is trying to trick Firefox to install (I can't remember exact wording). Could it be that Firefox update is conflicting with my firewall / virus scan?
Tylerdowner 3 months ago

Just as a note, you don't have to uninstall Firefox before installing a new version.
It is entirely possible that it's your Firewall/anti-virus interfering, what products do you have?

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PiaJuul 3 months ago

Then one of the other help pages needs an update. ;-) I followed the instruction there. I'm using ESET Smart Security 5.
cor-el 3 months ago
Create a new profile as a test to check if your current profile is causing the problems.
See "Creating a profile":
- https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles
- http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues
If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files.
- http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox
jantje 3 months ago

it has something to do with extensions (add ons) disable one bye one and find the one who is responisible for the "not updating" , for example disable the extension or add on "https everywhere"