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Hi. After upgrading firefox, my internet connection is lost, this includes other browsers.

seedeebranko
seedeebranko
Posted

I finally decide to upgrade my firefox 3.6 version. After doing so firefox would not connect to the internet. The first thing I tried was IE and that didn't connect either. The next thing I tried was a system restore. (to get back to firefox 3.6). Now firefox doesn't open at all. I thought to try to change some of the Norton Antivirus settings, but that software is not opening either. Here is where I stand, firefox doesn't open, IE doesn't connect to the internet, and Norton antivirus doesn't open. I'm on a laptop to summit my question. The machine that I'm have difficulty with is a windows XP service pack 3 os.

Modified by seedeebranko

Additional System Details

This started when...

after attempted upgrade

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:9.0.1) Gecko/20100101 Firefox/9.0.1

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dumdidadida
dumdidadida 171 solutions 1436 answers
Posted

Hi,

Can you also please post the link of the Firefox download??

seedeebranko
seedeebranko
Posted

Question owner

I can't find the link. I think it was a link to upgrade to firefox 12.

dumdidadida
dumdidadida 171 solutions 1436 answers
Posted

Was it an automatic upgrade from within the browser or did you download the file? If you downloaded the latest Firefox you can check for the Mozilla Corporation Digital Signatures by right-clicking on it > Properties.

Tylerdowner
Tylerdowner
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972 solutions 5419 answers
Posted

Try redownloading Firefox from www.getfirefox.com. Firefox shouldn't be causing other browsers to lose their internet connection, it is sounding like you either have a virus, or your security software is acting up

seedeebranko
seedeebranko
Posted

Question owner

It was an automatic upgrade.

dumdidadida
dumdidadida 171 solutions 1436 answers
Posted

As noted by Tylerdowner, Firefox wouldn't affect other programs, or change OS network settings. It could be a coincidence in that there is an issue with Norton AV which occurred around the same time, or there could be other issues. You can try to temporarily disable Norton, restart the PC and check. Please note that in many cases disabling wouldn't be enough, you may have to go beyond that. Please see AV/Firewall pitfalls. If you suspect problems with the Norton installation, the support would also be helpful.

seedeebranko
seedeebranko
Posted

Question owner

That was my initial thought, Norton. Although they aren't admitting it.

Thanks for the input!