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how do I stop Firefox from opening new windows from from servads.com each time I access a new tab? I've tried every suggestion on the web.

julikaf
julikaf
Posted

each tab I access in Firefox produces another firefox browser to open with a window that has a url www.servads.com as well as opening the selected tab. All the things I've tried to rid them are listed below in Troubleshooting Information. Please help

Chosen solution

by dumdidadida

Hi,

Please try the Reset Firefox feature via Help (Alt + H) > Troubleshooting Information.

(To revert to the previous profile you were using, close the new profile (i.e. exit Firefox), start Firefox and choose the Default User profile. While the Profile Manager is open, you can also delete the newly reset profile (the one containing random numbers), or the former profile, as the case may be). If the reset is okay, it would be a good idea to delete the old profile as otherwise it would be left intact with the previous data/cache until deleted.

Managing profiles

Profiles Howto

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Additional System Details

This happened

Every time Firefox opened

This started when...

today

Installed Plug-ins

  • Shockwave Flash 11.3 r300
  • Google Update
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 10.5.1 for Mozilla browsers
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.5.635
  • 5.1.10411.0
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.3
  • NPWLPG
  • npapicomadapter
  • Best Buy pc app Detector Plug-in
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • np-mswmp

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:14.0) Gecko/20100101 Firefox/14.0.1

More Information

I've tried every solution I could find on line, from Firefox, Windows kasperksy, Malaware, Ad-aware, Microsoft... they all show no viruses, but the new windows continue to open with each tab that I open. I also tried Task Manager process / deletion, but could find no listing for this servad. I've deleted history and cookies. I have 'no popups' selected in tools.

Close
dumdidadida
dumdidadida 171 solutions 1436 answers
Posted

Chosen Solution

Hi,

Please try the Reset Firefox feature via Help (Alt + H) > Troubleshooting Information.

(To revert to the previous profile you were using, close the new profile (i.e. exit Firefox), start Firefox and choose the Default User profile. While the Profile Manager is open, you can also delete the newly reset profile (the one containing random numbers), or the former profile, as the case may be). If the reset is okay, it would be a good idea to delete the old profile as otherwise it would be left intact with the previous data/cache until deleted.

Managing profiles

Profiles Howto

julikaf
julikaf
Posted

Question owner

oh my goodness, I had spent over 5 hours trying every suggestion I could find, downloading so many antivirus and adaware programs.....and your's worked immediately!!! thank you thank you thank you!