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Help! My homepage was hijacked by https://accesd.desjardins.com. Can anyone help me??

AtomicMiss
AtomicMiss
Posted

My homepage has been hijacked by accesd.desjardins.com, It started happening Wednesday evening so I cleared cookies and history etc, ran my AV program and reset my home page. It took quite awhile to get my AV going b/c I was getting error msgs for the longest time but it did get rid of 2 viruses when it finally worked and everything was fine until last night.

I should note that I also tried starting Firefox in safe mode but it didn't do anything at all. My AV is at 81% right now and shows no signs of a virus yet.

Chosen solution

by alvin8500

go to Firefox user folder

C:\Users\User\AppData\Roaming\Mozilla\Firefox\Profiles\xxxxxxx.default

modify the file user.js

remove this line

user_pref("browser.startup.homepage", "https://accesd.desjardins.com");

and save it and restart your Firefox.

Read this answer in context 2

Helpful replies

See:

You can use this button to go to the Firefox profile folder:

  • Help > Troubleshooting Information > Profile Directory: Open Containing Folder
Go to answer 1
  • Question details
    Product Firefox

Additional System Details

This happened

Every time Firefox opened

This started when...

Wednesday May 2 2012

Installed Plug-ins

  • Shockwave Flash 11.2 r202
  • Next Generation Java Plug-in 1.6.0_31 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • 4.1.10111.0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • iTunes Detector Plug-in
  • Adobe PDF Plug-In For Firefox and Netscape

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.0; rv:12.0) Gecko/20100101 Firefox/12.0

More Information

Close
alvin8500
alvin8500 1 solutions 1 answers
Posted

Chosen Solution

go to Firefox user folder

C:\Users\User\AppData\Roaming\Mozilla\Firefox\Profiles\xxxxxxx.default

modify the file user.js

remove this line

user_pref("browser.startup.homepage", "https://accesd.desjardins.com");

and save it and restart your Firefox.

Modified by alvin8500

AtomicMiss
AtomicMiss
Posted

Question owner

Hi Alvin, Maybe its just my extreme lack of sleep but I cant find the location of the folder... Can you point me in the right direction? I know what to do from there... Thanks!!!!

cor-el
cor-el
  • Top 10 Contributor
  • Moderator
8293 solutions 78491 answers
Posted

Helpful Reply

See:

You can use this button to go to the Firefox profile folder:

  • Help > Troubleshooting Information > Profile Directory: Open Containing Folder
AtomicMiss
AtomicMiss
Posted

Question owner

Thanks guys I found the file and it worked! I spent over an hour on the phone the other day trying to fix this and was starting to feel kinda hopeless :)

zakarq
zakarq 0 solutions 1 answers
Posted

I did that, but it just comes back, in a few minutes,https://support.mozilla.org/media/uploads/images/2012-10-13-15-58-35-bc10f0.gif