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I've tried all the advice on the Firefox Help site, but I still can't download anything. Yesterday, I was able to download and open PDF files fine. Today... no.

Firefox
user633449 replied
hobanny
hobanny

While I was working on my Mac last night, I got a message that I needed to download an Adobe (I think an Acrobat X Pro) update. I did. That seems to be the time when I started having problems. Now I can't use the uninstaller for the program. I think that may be the problem, but my ability to fix it stops here.

I'm usually more discerning about updates, etc, but I was working on a project and the flashing updater was bothering me, so I hit yes, not really looking at the app I was updating. Ugh. My mistake.

While I was working on my Mac last night, I got a message that I needed to download an Adobe (I think an Acrobat X Pro) update. I did. That seems to be the time when I started having problems. Now I can't use the uninstaller for the program. I think that may be the problem, but my ability to fix it stops here. I'm usually more discerning about updates, etc, but I was working on a project and the flashing updater was bothering me, so I hit yes, not really looking at the app I was updating. Ugh. My mistake.

All Replies (4)

Matt_G
Matt_G

Hi hobanny,

Have you looked at the View and edit PDF files using Firefox’s built-in viewer Knowledge Base article? There is a lot of useful information in there. It actually lists two different plugins to try for opening PDF files. I'd try both of them just to be safe.

Hopefully this helps!

nursem
nursem

Chosen Solution

Go to Firefox preferences, 'Applications' 'Preview Documents/application/pdf'. Click on the 'Action' column and change to 'Use Preview (default). The Adobe update apparently changed this download preference.

hobanny
hobanny Question owner

nursem, you solved the problem. Thanks!

user633449
user633449

Also, another thing you will want to do i make sure you update to Firefox 12 to get the most recent security update, and performance improvements :)