Question

Hi mha007, Apparently you didn't read or understand the problem. Not one single suggestion had anything to do with the actual problem. I'm a pretty advanced user and I'm trying to report that this is a Developer issue involving updating the compatibility of the Firefox Browser Record Plugin 15.0.1 specifically for Firefox 10.0. Everything you referred me to, of course, doesn't work because it can't work until the RealPlayer Developers get off their asses and update the Plugin. If I said it "stopped appearing on all videos", I meant what I said. This has nothing to do with any given site at all. I've tested every single idea in that stupid knowledge base. These are simply very basic user instructions for a user who doesn't know how this button works. They cannot ever clear up or even explain a compatibility issue that has to be updated by the Developers. We go through this every update of Firefox. Thanks for trying, though, but we really need users of Firefox 10.0 that are also having this problem with the compatibility of the Browser Record Plugin 15.0.1 to complain to ReaPlayers' Developers.

Hello CheckMate, I'm not a very "advanced user" in computers, but I know enough that I'm too having problems downloading videos with RealPlayer downloader and FireFox 10.0. It is very frustrating, IE does work with no problems, but I prefer using FireFox. Please let us know when a fix comes out and how to fix this problem. Thanks,

I have the same problem) Let's say hello to Google Chrome & IE for the nearest 3 weeks! :-P

I really don't understand why???? Its so tired, b/c I really like firefox but when I tried to play a videogame like this: http://www.wagerweb.com/casino/blackjack-table/ it doesn't work, what can I do?? b/c its with dif pages so thats why I don't think is /web.

I think firefox is not the same! thats too bad.

@SportsCesar

The game's link you provided requires Adobe Flash plugin. It does not have anything to do with any RealPlayer plugins. See the following link regarding the Flash Plugin

• Flash Plugin - Keep it up to date and troubleshoot problems

Perform the suggestions mentioned in the following articles:

• Clear Cookies & Cache
• Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems
• Update All your Firefox Plugins -> https://www.mozilla.org/en-US/plugincheck/
  • When Downloading Plugins Update setup files, Remove Checkmark from Downloading other Optional Softwares with your Plugins (e.g. Toolbars, McAfee, Google Chrome, etc.)

Check and tell if its working.

Well I´m going to do that and I hope this could help me.

Thank you for your help!! :)

HEY GUYS Real Player Browser Download Plugin button is disabled in F.F 10 , wat should i do now?? go for an earlier version of F.F??

or else change my browser with an alternate one ??

Hey, guys. I have good news on the RealPlayer Browser Record Plugin compatibility with Firefox 10.0. It's fixed, as of two days ago but tech support wasn't informed properly. Yesterday, 2/8 I tried to check for updates and there was one and it fixed the compatibility problem. Here's what to do. Click on the RealPlayer button in the upper left corner of RealPlayer and on the menu that opens, click on "Check for Updates". You should see an update checked for the same "15.0" but when you run the update it should say it's now reading "15.0.2". If the download button still doesn't appear, I think I had to then open the Firefox Addons folder, click on "extensions"and enable the Plugin extension by simply clicking the "enable" button which should now be available. Then just restart Firefox and it should work. Let me know if you're still having any problem with it.

This worked. Thank you so much!

Real.com need to listen to us when we tell them that THIS is the reason so many of us refuse to pay for their "upgrade". I will not have my browser choice dictated by them. If it's FF or RealPlayer, FF will win out every time.

I had the same prob i uninstalled ff 10 & went back to ff 9 works great now

@mky1428

Rolling back to FF9 is not needed anymore, the issue has been fixed. I did this myself before the update from RealPlayer. I posted this explanation yesterday, but I'll repeat - it's already worked for several other users on this forum after reading my post. Here it is again, updated.

The RealPlayer Browser Record Plugin compatibility with Firefox 10.0 is fixed, as of three days ago but tech support wasn't informed properly. On 2/8 I tried to check for updates and there was one and it fixed the compatibility problem. Here's what to do. Click on the RealPlayer button in the upper left corner of RealPlayer and on the menu that opens, click on "Check for Updates". You should see an update checked for the same "15.0" but after you click on" install " to get the update, it should say it's now reading "15.0.2.72" when you click on Help and then About RealPlayer. If the download button still doesn't appear, I think I had to then open the Firefox Addons folder, click on "extensions"and enable the Plugin extension by simply clicking the "Enable" button which should now be available. Then just restart Firefox and it should work. Let me know if you're still having any problem with it, but this is definitely fixed.

Did anyone else find this solution worked? I installed the correct version of Real Video, restarted FireFox 10, and still found the plug-in grayed out, and the notice that the Real Downloader was incompatible with FireFox 10 (and there was no Enable button).

Any other suggestions would be welcomed.

@MDJonas

Over a dozen people who read my two posts said it worked. So can you give some more information? First, you say you installed the correct version of "Real Video". It's actually RealPlayer. No, I'm not trying to split hairs, I just want to be sure you do have the right version. Next, click on the RealPlayer button in the upper left corner and on the menu that opens, click Help and then About RealPlayer and look for the version number. The updated version is 15.0.2.72. If it still says anything else, then click on the bottom where it says Check for Updates. There should be a checked box for RealPlayer 15.0. If there is,just click the Install button and the plugins will be installed automatically. It will read correctly 15.0.72 after it's installed. Check for the version number again, Help, About RealPlayer and make sure it's now reading 15.0.2.72. Then open the Firefox extension folder and the enable button should appear. I'm not actually sure whether the updated version is only available by doing the update, or if it's automaticaly updated if you reinstall RealPlayer, but I do know the update works. By the way, there's also a minor update of Firefox to 10.0.1 with some bug fixes. If this doesn't work, then there's some other cause and you can try calling RealPlayer support at 1(866)- 688 2077. Press the phone option 2 for RealPlayer Plus, even if you don't have the paid version, because they don't provide tech support for the free version, but they should talk to you about a basic issue like this, or escalate if it requires that. Below, I've pasted a copy of their exact instruction to me but I had already discovered the update had gone thru (it was expected, but they weren't told exactly when). Good luck and let us know what happens.

                                            From RealPlayer Tech Support

If you were unable to resolve this during your contact with us, we’re happy to inform you that we have corrected the issue.

Follow these steps to update to the newest release of RealPlayer 15.

1. Open RealPlayer. 2. Click the Tools menu, then Check for Update:

- If the Message Center window appears, click Update to get the latest version of RealPlayer. - If the AutoUpdate window appears, scroll through the list, select RealPlayer or any plug-ins that you want to update, and click Install. Plug-ins will install automatically.

3. If prompts appear for additional steps, follow them for complete installation.

The newest release of RealPlayer 15 is version 15.0.2.72. To verify you have successfully installed the current release:

1. From the top of RealPlayer, click the RealPlayer 15 (or RealPlayer Plus 15) logo in the top left-hand corner. 2. Select Help and About RealPlayer.

Please let us know if you are still experiencing trouble with this issue, and provide any details on your experience. We will notify our team immediately.

Thank you,

RealPlayer Support

The RealPlayer update worked for me, thanks CheckMate

I've done everything that was suggested, including re-installing Real Video...but, alas, the Downloader plug-in continues to be grayed out, the conflict with FireFox 10 notice is still there, and there's no "Enable" button.

I've installed Video Park Downloader, and it seems to be working okay.

Thanx for trying to help.

If you're still having trouble getting Real to download videos, make sure that you delete Real Video Downloader first (if you installed it separately or if it's listed separately in the list of programs that can be uninstalled), and then re-install the current version of Real Video.

I've recently started using Revo Uninstaller (free version) - it's excellent.

@MDJonas

That's exactly why I asked you what version you were using because you called it the "Real Video". The Real Video Downloader is a different program and can conflict with the RealPlayer Browser Record Plugin. You're still referring to RealPlalyer as "Real Video". These exact names can be important in troubleshooting issues like this. It's always a good idea to uninstall previous versions of programs from the Uninstall list unless a there are instructions that it's not necessary, as with Firefox. But certainly that's the thing to do if something's not working right. Using Revo was a good idea, but not necessary and can sometimes cause serious problems. I know because I've experienced them more than once and had to use system restore to roll back the mistake to before I ran Revo. I'ts not meant to routinely uninstall programs. Only use it if you can't uninstall a program the normal way. With RealPlayer and Real Downloader, all you have to do is :

1) Uninstall from the Uninstall a Program list (start button>control panel>uninstall a program), select the program and click Uninstall.

2 ) Find the folder for the program in the Programs list ( Computer, local disc (C), Program Files or Program Files (x86) 

3) Delete the folder.

Thank you for the suggestion about being accurate with the names of programs, etc. -- I will be in the future.

I've gotten the download function to work, although I certainly took the long-way around to do it.

@MDJonas

Great! Glad it's OK now. I've gone through the same headaches. Interesting problem but at least you figured it out and were able to correct it. Taking the long way around at least gets you there and then you learn for the next time. One major complaint I've reported many times to RealPlayer is that when this compatibility upgrade (usually there's no actual upgrade of the player, they just make the Plugin compatible with Firefox's upgrade and all you can do is complain and wait until they do it), but either way their Developers don't post any information on their site and even tech support never gets properly informed as to what's happening and when it will be made compatible, so it's not at all surprising that so many people were having problems. I went through every single one of these confusions myself in the past. By the way, just to be sure you know for the next time, the Download button Will appear using Internet Explorer for the same site and video, because it's only the Plugin extension in Firefox that is now a compatibility issue after an upgrade of Firefox to a new version, so RealPlayer still will work normally with Internet Explorer until the issue is fixed.

15.0.2.72 is the very version i downloaded to begin with and am still getting this issue with my latest firefox 10. (xp sp3)

and , tho this may be my connection, i cant get the update function you mentioned to connect.

You're using the current version. I had a conflict because I had installed Real Video Downloader -- I fixed the problem by deleting that program (I used Revo Uninstaller [free version] to do it), and then re-installed Real Player (free version).

@ wombledung

You've got the right updated version, but you don't say whether you followed my instruction to enable the RealPlayer Browser Record Plugin after getting the update. In Firefox, click on Tools, then Addons, then Extensions , and find the RealPlayer Record Plugin which should now be showing a button on the right saying "Enable". Click on it and it should now read "disable". Restart Firefox and it should be working. If this doesn't work, or if it's still reading "Incompatible" with no Enable button showing, then try calling tech support to report a bug at 1(866) 688-2077. They generally don't have tech support for the free version but for something like this they'll talk to you.

Yes...I uninstalled Real Downloader and Real Player...then re-installed only Real Player (the current version) and checked the Add-Ons Extensions and everything was exactly as I was told it would be...and the download function now works.

I think the problem was a conflict with Real Downloader, and then making sure I had the current version of Real Player,

Thank you very much for your help.

'Yea.......... uninstallation and then installing a clean copy of real did the job.... thanks'

I am surprised that there are not more complaints here about the Firefox update that once again disables realdownloader as well as other plug ins. Why is it taking so long for a solution and why didn't Firefox warn us about this beforehand or at the very least give us a chance to delay the update until it was compatible.Bad customer service equals bad business in my book.

now Firefox is doing the dictating I got an email telling me that they will no longer enable real player and are disabling everyone's. I say bull crap I will switch to chrome or any other browser that doesn't have the audacity to pick and choose my plug ins.

@mamabrumble59 Hi, Gotta clarify this a bit. First of all, Firefox is not disabling RealPlayer. It's the RealPlayer Record plugin extension (in the Add-ons Manager under Extensions). Second, the Block is in the form of a pop up advising you to disable it ( at least as of several hours ago). Third, there is still the option to enable it from the Add-ons Manager. Firefox is doing this because some users have had problems with the Adobe Flash update to 11.3 apparently caused by the extension. I talked RealPlayer's Case Manager and their Developers are working on this,but I will tell you I've tested it and it's NOT the cause of the bugs in the Flash update,although it seems to be part of the problem for some users RealPlayer is not getting a lot of complaints. One bug is that no video content plays at all. That's what I and many others have found, but I don't think the extension is the main problem at all. Other problems are crashes,etc. So there's no need to give up on Firefox. In the meantime you can go to Adobe's site where there is a link to reinstall the previous version of Adobe Flash, either 11.2 (with known vulnerabilities,but with good security software you should be OK) or 10.3 which is up to date on security but not on new features. I did that and everything is working fine - including RealPlayer. I tested the "Block" with the 11.3 update installed and I got the pop up - it did NOT disable the Record plugin extension automatically, but even if it does, I just reviewed the Blocklist again and it clearly says you can enable it. However, RealPlayer's CM said they've had a few complaints that users can't re-enable the extension, but the Developers are working on that And if you haven't done the update yet you should be fine - just wait and let the Developers fight it out. If you need a link to the Adobe's reinstall the earlier version page, let me know. The real problem here, I'm convinced are multiple serious bugs in that Flash update, very possibly involving different conflicts for different users. Adobe is working on this, but they're also passing the buck, but the complaints are mushrooming and both they and Firefox's Developers will have to find a fix. So just sit tight. Hope this helps.

I had Firefox 13 in with Realplayer 15 installed and working. As of 6/15/12 I had to uninstall Realplayer 15 because with it in, not a single video would play on any site using Firefox 4 thru 13. I tried all the disabling of plugins and the still not a single video would play. Some didn't even show up on the page. Youtube gave me a black video screen with an error message and said try again later. When I switched over to IE it all worked fine. I got sick of all the try this and try that crap!!!! Quit using the Microsoft style mind boggling run around solutions that never work. Straighten this out Mozilla.org or your going to loose a lot of users and I don't think that will make the advertisers happy at all. I don't care much for IE but I'm not wasting any more time. If you don't want people using Realplayer on Firefox then just admit it. 6/17/12 Update: (1) I reinstalled RealPlayer 15 (2) To get videos to play in FF13, I had to disable the download and record option in Realplayer Preferences (uncheck the "Enable Download & Recording for Web Browsers box in Realplayer Preferences) To download record in IE you have to enable it temporarily . P.I.T.A!!! because when it's enabled no .flv video's play in Firefox 4 thru 13 and the RealPlayer download and record option does not work in Firefox 4 thru 13. I haven't tried the rollback Adobe Flash player to 10.3 but I will and update the post and give the old apps Flash player links . I think Checkmate is correct, the problem is the Adobe Flash Player 11 update that fouled things up. For now I'm using YouTube Downloader Free Edition from Cnet>> http://download.cnet.com/Free-YouTube-Downloader/3000-2071_4-75219434.html?tag=mncol;7 and leaving RealPlayer installed so I can retain the RealPlayer functions, files and library I have.

@grapmsx2 Hi, The problem is caused by bugs in the recent Adobe Flash update to 11.3 which only cause these problems with Firefox. I agree, Firefox's troubleshooting steps are useless because even though the RealPlayer Record plugin extension apparently is the cause for some users, I've tested it with the same symptoms you're having and it's NOT the cause. And even if it were, it's not a fix or even an adequate workaround. All you have to do is revert back to the earlier version of Adobe Flash plugin 10.3 which is up to date on security ( the 11.2 has vulnerabilities). I did this before Adobe recommended it as a last resort and everything works just fine - videos play and download using Firefox. There's a link to the 10.3 on Adobe's page about this 11.3 update problem. Also, FF is either giving a pop up recommending disabling the RealPlayer Record plugin extension or disabling it automatically on an upgrade. But either way, you can re-enable it. I you can't, call RealPlayer to let them know. Firefox and Adobe's Developers are working on it.RealPlayer's recommendation is to revert back to Adobe Flash version 10.3.

thank you chekmate I assumed the blacked out video was because ff wanted to strong arm my disabling the downloader, when i disable the downloader I am able to watch a video when I reenable the downloader my video's are blacked out....this was why I assumed so, your recomendations sound like the best solution for me and I am extreamly thankfull you replied/ Laura, a very new computer operator

@mamabrumble59 Hi Laura, Glad I could help. It's interesting that you and I had the exact same symptoms and after disabling the downloader you could watch videos again but when I disabled it it made no difference. There do seem to be multiple causes or conflicts here for different users, but all still having to do with that Adobe Flash update 11.3 - and other users, as I said are having crashes,etc. There are other, more advanced troubleshooting steps like disabling a new Protected Mode feature but that reduces security and it involves some confusing instructions to do, so it's not the best solution even though FF and Adobe mention it. But I'm really curious what you actually do to resolve this as a workaround till it's fixed - revert back to the earlier version of Adobe Flash or simply disable the downloader? Just in case you don't know, if you just disable the downloader, you can still download videos with Internet Explorer and the RealPlayer download button, because it's only in FF that the Flash update is causing problems. Here's the link to download and install the 10.3 version of Flash Player for FF. But first you need to uninstall the 11.3 version of Flash Player if it's installed, from the control panel. I'll show you how to do that but first read my next post if you need it.

Flash Player FAQs

Then look for the 10.3 version which is highlighted and click on it. On the page that appears, look for where it says Windows choices and click on "Flash Player 10.3 version for other browsers". With this solution, as I said, you'll be able to use the downloader with Firefox, and the 10.3 version is also up to date on security. Let me know how it went. You're getting a valuable lesson early on about how routine updates can sometimes cause ridiculous conflicts.

I do agree with everything you are saying checkmate except it is Firefox who is not disabling my realdownloader it totally no longer works. They are saying this is a security issue which is bull, real player down-loader has had this issue every time ff upgrades, why? Is it really that difficult to correspond with the add ons and extensions your company knows are popular. I just really feel that ff is turning a huge customer base against them. Chrome is nearly just as fast as ff now and internet explorer has been stepping up security issues and advertising problems.For two straight weeks ff worked better and faster then it ever had since I began using them, with my realdownloader working as well. Now they just had to upgrade and get everyone all upset because nothing works , why? Is it that hard to make upgrades optional until the plug ins work, I think not, bad business and bad customer relations. As for Thank you my friend because your instructions have me up and running for now. I have bookmarked this page and if you don't mind I would love to learn a few things from you as you instruct others, thank you Laura

WHERE THE HELL IS THE SOLUTION. THE LINK BELOW DOES NOT CONNECT TO ANY SOLUTION.

@ mamabrumble59 Hi Laura, Stay cool, this will all be straightened out in the end by the Developers (engineers). Just know there are hundreds of people on these forums complaining about these issues after the Adobe Flash Plugin update for FF and many also calling RealPlayer also. You don't see them only because this isn't the main thread for this particular issue. But don't confuse this issue with the frequent compatibility problem until RealPlayer updates the downloader after a FF upgrade. This time everything was fine until the Adobe Flash plugin update for FF. First, tell me what's not working. FF says Add-ons are disabled because or either a security OR a stability issue. In this case, it's a stability issue.You say the downloader is "totally not working". Do you mean you can't watch videos at all or just that you can't download them because the downloader is disabled. You said last time that with it disabled, you could see videos.To check if it's disabled, Click on Tools , then Add-ons, then Extensions, and find the RealPlayer Browser Record Plugin and tell me EXACTLY what it says. Especially, tell me what it reads on the right. Does it say the word "enable" or "disable". Also, we have to check what version of the Adobe Flash Player is installed. Click on the Start button ( the globe on the lower left of the screen). Then in the search box, type "control panel". Click on the "control panel" now showing at the top. Then when it opens, find Programs, and click on 'uninstall programs' under it. On the list of programs, look for Adobe Flash Player Plugin and look on the right for the exact version number ( the column on the right) and tell me what it is. Then close the window - we're not uninstalling anything, just seeing the version number. Tell me what you did. You say my instructions got you up and running for now, but you also said the downloader is "totally not working". I also mentioned a couple of choices of what you could do, so what exactly did you do that got you "up and running"? FF needs this info which I can relay to a moderator on an advanced forum I'm on. This can help other users as well. So let's take this one step at a time. You're right about one thing, though - this should NOT be happening. Get back to me with the info.

@grampsx2 You're on the right track with everything, and yeah, it's a P.I.T.A. to have to disable it in FF and enable it in IE. But I have to say it's darn funny the way you put it. And using the YouTube Downloader certainly was a good idea until there's a fix. If you try rolling back the Adobe update to 10.3, just remember go to the uninstall programs list to uninstall the 11.3 first Flash Player Plugin first and restart.

I found the Old Adobe Flash Player app 10.3 link>>> http://helpx.adobe.com/flash-player/kb/archived-flash-player-versions.html you have to scroll down to all the older apps and select the correct one. But 1st go to Uninstall Flash Player | Windows @ >>> http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html#main_Download_the_Adobe_Flash_Player_uninstaller

The latest Flash 10.3 is 10.3.183.20 that got released at the same time as 11.3 version, so that one has the latest security fixes.

See http://forums.adobe.com/thread/889580

"The latest Flash 10.3 is 10.3.183.20 that got released at the same time as 11.3 version, so that one has the latest security fixes. While that is true, the 11.3 app may be the problem with the .flv RealPlayer problems in FF13

@grampsx2 I've been convinced from the time I did the update that it was the cause, but Firefox's official position refuses to acknowledge that, and are incorrectly treating this as a RealPlayer Browser Record extension stability issue and it's clearly an inappropriate workaround even for those users who say it enables videos to play, because,as you know, you still can't download videos with RealPlayer. Even now,though I had already posted the link to the 10.3 ( guess you didn't realize it even though I said it's the link, because it's entitled FAQ about this issue on my post to mamabrumble5), Firefox still recommends this stupid and inappropriate disabling of the extension and even completely uninstalling Real Player itself and only if that doesn't work, to revert back to 11.2. Just so you know, the 11.2 works fine, but I posted the link for the 10.3 because its up to date on security where the 11.2 is not, although with updated features.

I uninstalled Flash 11.3 from Firefox and installed 11.2 from their archive and the Real Player Downloader button works for me. I don't think you have to go back to 10.

Sorry, I  did not finish reading the post  about the security issues with Flash 11.2.

@Amylogamy Hi, It's up to you. I tried the 11.2 before Adobe suggested reverting to either the 11.2 or the 10.3 as a last resort, and simply explained the tradeoffs. The 11.2 does have known security vulnerabilities, but top security software should be able to have adequate signatures to deal with them by now, if you have good security. I didn't have any trouble with 11.2 but the 10.3 is up to date on security but not necessarily with the latest features. But I didn't see any difference in any features when I tested the 10.3, so it's a safer choice. And thanks for letting us know reverting to the earlier version works. I've been trying to get Firefox to change their dumb recommended troubleshooting steps involving disabling the Record plugin extension and even Real Player itself, before suggesting to try the 11.2. But the other steps only replace one problem with another, and, at least for me it didn't let me see videos anyway. But even if it did, disabling it obviously prevents you from downloading videos with FF. RealPlayer themselves agreed with me that it's a good suggestion to revert to the earlier Flash 10.3 and they're now recommending it to their users, others were already doing that.

i am a bit late in responding but I just wanted my opinion out there as well and that is that this is not an issue with real player as a security risk that is total bull crap and a cop out from Firefox. I am so happy I am not the only one who has this opinion.

@mamabrumble59 Hi, Laura I'm not clear from what you 're saying whether you're referring to my explanation to you that it's not a security issue but that you're glad you're not the only one who has this opinion. What I said was, that Firefox never called it a security issue to begin with- the blocklist message reads that the block is because of a security OR stability issue. I agree FF is passing the buck with that block but NOT because they're calling it a security issue and as I explained to you, you can re-enable the downloader if you want to , but you said that disabling it allows you to see videos, even though you can't use the downloader with FF. But, as I said, you can still download videos using the other browsers. Only FF has the problem because of the Adobe update. Are you referring to what I said about hundreds of other users complaining on other forums? I'm trying to get that changed with FF at the highest levels but we need your feedback in more detail, and you didn't mention anything about everything else I asked in my comment to you, so please read it, or read it again. One thing you should learn, though, be careful whenever users jump to conclusions on these forums because frequently they're simply misinformed or need to read something right. If you read the message carefully, you'd see what it actually says. But I still agree FF is passing the buck because even as a stability issue, it's caused by the Adobe Update. That's why I told you that for me, disabling the downloader did nothing, but rolling back to an earlier version of the update worked. Hundreds of users on the forums are complaining, like a told you but they're also playing their own guessing games and misreading the block message or just making up their own false accusations. It's important because FF is not going to listen to anybody misstating that they said this is specifically a security issue. They're passing the buck, all right but not for that reason and it's because they're passing the buck, and Adobe is too, that so many people are angry and I agree with them, and I'm certainly passing on info about the widespread anger to FF. But the Developers are still working on this at the same time. If disabling the downloader allows you to see videos and your OK with that for now, until Adobe and Firefox fix the issue, that's fine. But could you please reread my last comment to you and answer my questions - because we need this feedback and that will help with my recommendations to FF. Besides, I'm real curious what you actually did.

irefox

   Blocklist
   RealPlayer Browser Record Plugin

RealPlayer Browser Record Plugin has been blocked for your protection.

Why was it blocked? this is not a pop up window, this is ff disableing my realplayer downloader and no video shows up either I get black or white blank screens/ Laura when I turn it all off video returns/ this is why I am so angry. There is no security issue with realdownloader other then ff did not feel a need to corrispond with their techs so all the add ons remained compatable.Now instead of allowing a fix the easy way out is to just say it is a secueity issue, bull bull bull I am so po'd I can't even type

Hi CheckMate I have been following instructions and doing some research of my own since this whole thing started. First I "turned off or unchecked the The Download & Recording in Real Player" This worked well to see videos in FF but I was not able to download. This also caused a problem with Chrome and IE because I could no longer download videos either. I was really upset. I went back into Real Player and placed the check mark back in the Download & Recording feature. OK with IE and Chrome but not with FF. I did some more investigating and found the solution about reverting to the previous Flash. I Removed Flash 11.3 and Installed Flash 11.2 not realizing until I read further that this one had security issues. I have pretty good security so I am not really worry about it. Another thing I learned is that each browser had a different plugin for Flash. Right now I have Flash 11.3 installed in IE and Chrome and they both work perfectly downloading and playing videos. FF has 11.2 Another comment. On FF my Extensions show that Real Player Browser Plugin 15.04 is disabled but in my Plugins The Real Player Download plugin15.0.4.53 is enabled. Still, The Real Player videos and Download button are working fine.

If anybody wants more information they should also read the comments posted in the thread "Cannot view any videos on Firefox"

@Amylogamy Hi, Amylogamy- I also criticized that FF recommendation to turn off Web Download & Recording in RealPlayer because I knew that it would do just what you found - it disables download functionality in all the browsers. I didn't even bother testing it for that reason because, as you proved, even if it does allow you to see videos again, you now have disabled the download extension in all three browsers and that is not an appropriate workaround at all. RealPlayer agreed with this. Also, I knew early on that FF and Chrome had no problems - IE actually uses Active X and Chrome I think uses its own extension. And, like I said, with good security, 11.2 should be OK. Did you notice that the second troubleshooting step is now to disable the RealPlayer Browse Record Plugin and the third step is to uninstall RealPlayer?!? Only the last is to try the rollback to 11.2. But I have to ask you about what you said that your Extension show that "Real Player Browser Plugin 15.04 is disabled". You sure? Because if it were disabled, the Download button couldn't work. What it's supposed to say (and does say in my Extensions), is "RealPlayer Browser Record Plugin is known to cause security or stability issues. Then, on the right , the button reads "Disable" which means its actually enabled. If it's disabled, it's supposed to read "Enable". I've been talking to RealPlayer and they definitely like my suggestion to roll back to 10.3 (for the better security for the average user). Two techs said they were recommending it, two more started testing it and got permission from their supervisor to start recommending because he thought it was a good idea and it was me who was recommending it (yeah, they listen to me over there). They recommend it as a last suggestion only because a lot of users might have trouble finding the link on Adobe's site and they're not allowed to give specific instructions on that. And some users simply prefer to temporarily switch browsers which I recognized here as well. But when I asked what their personal preference was, they said "First resort, not last", which is exactly what I did even before Adobe recommended it as a "last resort" a day later. Thanks for the feedback. I'm trying to get these stupid, poorly thought out recommendations changed on another forum and this kind of feedback helps back me up. I notice when you figured out the uselessness of the disabling the Web Download and Recording as causing one problem to fix another, you didn't even bother to try to disable the RealPlayer Browser Record Plugin because even if it worked you still couldn't download videos. Firefox's cookbook by the numbers approach is nonsense - they're treating these steps as a "fix" but they're not proper workarounds even if they worked. In my case, I tested disabling the extension and it did nothing. Please let me know about how the extension reads, exactly - because if it's not reading correctly, that's a malfunction.

@mamabrumble59 Thanks, Laura! Now I finally understand what you meant. It's good you pasted where you got that wording from about the automatic blocking because I noticed that a few days ago myself and I've had my own complaint about it which I'm escalating. Your feedback and this confusion is backing up my own complaint so I'm so glad you showed me where you got the idea of the automatic block - it's very misleading, but you have to take a deep breath and trust me on what I'm going to explain. What I said about what's supposed to happen is still actually correct (don't scream yet). I've been testing it and there's no more pop-up but but it is NOT ACTUALLY BLOCKING AUTOMATICALLY at all - I don't care what it says. If you had opened the Add-ons Manager and looked in Extensions like I told you to, you would have seen that what it says is "RealPlayer Browser Record Plugin extension in known to cause security or stability issues" - and on the right side it would have said, on the little button,"Disable". What that means is that it's NOT DISABLED, it's actually ENABLED. When it's disabled, it reads "Enable". Think about it. If it were actually disabled, how could you now start seeing videos when you "turned the whole thing off", if it were already disabled (blocked)! Unless what you meant was you closed Firefox and tried to watch videos in another browser, because the other browser don't have this problem. I read the FF Developer instructions myself Laura - these are the guys that give the order on the actual behavior of these blocks and the block is optional, NOT automatic. The wording in the blocklist is completely wrong. Here's what it says right under that incorrect and misleading title - you can read it for yourself.... "Why was it blocked?""The RealPlayer Browser Record extension is causing significant problems on Flash video sites like YouTube. This block automatically disables the add-on, but users can re-enable it from the Add-ons Manager if necessary." That explains that it can be enabled but it's still wrong when it says "this block automatically disables" it - It doesn't actually do that but even if it did, you can enable it, but then you wouldn't be able to see videos - the fact that you couldn't see videos shows that the RealPlayer Browser Record Plugin was not yet blocked because for some users (like you), disabling it allows them to see videos. You see, there are different levels of blocking that FF can do. Some add-ons can truly be security risks or very serious stalility problems, and yes, for those few, FF will completely block them "for your protection". Others are optional, but recommended, like this one. When you "turned the whole thing off", whatever that means, you were doing the same thing as disabling it. That's why you could see videos again. And I'm not saying that's the cause, because for me, with the same exact symptoms you were seeing, disabling the downloader didn't help anyway. But for a lot of users disabling it seems to allow you to see videos. But I don't believe it's the real cause of the problem - it's the Adobe update I told you about, which you probably got automatically, because that's how it's set unless you change the setting to simply let you know if there's and update.. Also, please understand that when the main title says "for your protection", that doesn't necessarily mean security.... it includes EITHER security OR stability issues. In this case, it's stability issues (really caused by the Adobe update but involving the downloader also for some users). So the wording is completely false and very misleading - no wonder you're upset and angry!I know how upset you are but you're getting a valuable education right now and you 're feedback is typical of the confusion for many others like yourself and I absolutely agree this should not be happening and I'm trying to get FF to change this. And complaints from users like you can help convince FF to make changes that I'm recommending. But please tell me what you meant when you said you "turned the whole thing off"- what exactly did you do? Also, did you remember what I said that you can still download videos with the other browsers, but only if you only disabled the downloader in FF, not if you followed their other dumb suggestion to turn off the Web Downloads and Recordings in RealPlayer. I really need to know how you "turned the wholething off" before I contact the moderator on an advanced forum I'm on. Also,you say they're not corresponding with their techs to maintain the compatibility - I told you the Developers are working on this and so is Adobe. This is not a tech support issue about add-on compatibility at all, but FF is misleading users into thinking it is. The Developers are recommending the disabling (blocking) as a simple temporary solution until they can find a permanent fix. The problem is that it's not ideal, because it doesn't work for everyone (like me), and even if it does, you can't download videos (like for you ). That's why I told you about other choices, like rolling back to the earlier version of the Adobe Flash update. Or, you can simply use the other browsers to download videos till this is finally fixed. I promise you, it will be fixed. Please get back to me to tell me what you actually did. Your feedback is really valuable, Laura, so please get back to me.

Thanks Amylogamy, the flash updates came in so close together I wasn't sure which one it was that was in when RealPlayer was working in FF13 and IE. I would much rather use the latest possible app.

Hi CheckMate. Just checked my extensions again to make sure. RealPlayer Browser Record Plugin 15.0.4(disabled) and to the far right it says Enable. I also just checked a video and the Download this video button pops up. So it is working. My guess is that the disabled plugin only affects Real Player if you have Flash 11.3 installed not the previous version. Also like I said before, in the Plugins column the RealPlayer Download Plugin is enabled. As long as things are working I am fine with this. Amy

hello again Checkmate ,wow you have got to be about the most awesome person I have ever spoken with concerning my tantrums and an internet problem. I rarely can explain myself well enough to get my point across because I am an "older" newbie to the art of computer pioneering. When I said I turned the whole thing off I meant I dumped the entire program because the real player has 3 or 4 separate plug ins with the player, you know like the player , the downloaded , the decoder or translator, whatever that takes the data and converts it to readable material, the only one that is no longer working and trust me it is disabled it states that it can be disabled which means it is enabled but the little window under the compatibility button states this program is no longer working and it is not working. When I go to any site and try to watch a movie the window is blacked out so I may have two issues one with the flash player and one with the down loader. Since everything updated at once it is hard to pin down what is causing what but I will say for two weeks my computer hummed I It ran faster than ever moving through my commands almost as fast as I could think. My videos were all exceptional copies and I was really happy Now my antivirus has intercepted at least one Trojan virus a day and the malware shows 8-10 hijackers so for ff to disable my down loader siting security issues and spitting out this increase when the program is not working you tell me who has a security leak.. I really want my downloaded back I use that program every single day it has really become a hobby and I am lost without it. So how can I explain more so you have the material you need to fight the powers that be. I personally thank God you are there to act in our stead I understand so little compared you and I appreciate your effort far more than words can convey.I n layman's terms please keep me posted on what you would do if you were having the issues I am having.

@grampsx2 Just to remind you that I told you that about 11.2 two days ago and again ten hours ago and explained to you that the tradeoff is more recent features in the 11.2 but with known security vulnerabilities vs the 10.3 which is up to date on security but lacks the newer features, so it's your choice, which is exactly what I explained to Amylogamy. I told you 2 days ago that I had rolled the 11.3 back before Adobe even changed their mind and started suggesting it as a "last resort"but I didn't make it clear that it was the 11.2. but I did said the 11.2 has known vulnerabilities ( I read the actual report from Secunia) but the fact is that I rolled it back to the 11.2 version before anyone thought of it - Amylogamy refers to my post about the security tradeoff about 10 hours ago and I explained all this in my comment to Amylogamy. The reason I'm clarifying all this is only so you're clear about the tradeoffs because I tested the 11.2 originally, and it's OK if you have good security software, which I do and Amylogamy does and that's fine if you do also. But I also tested the 10.3 because most users do not have good security software, so it's a safer general recommendation. But more experienced users like you and Amylogamy can choose the 11.2 which why I explained the tradeoffs to you. I usually like to get the most recent apps. also, but just for your info., I don't know what Adobe is talking about when they say the 11.2 has more "recent features". I could detect absolutely no differences - but that doesn't necessarily mean there aren't any. But you should be fine with 11.2 with good security software because signatures and behavioral characteristics would have long since been created for any vulnerabilities. I'll tell you one thing, what Amylogamy and I said is true - everything's working fine and we can let the Developers figure it out.

I reread your letter followed your instructions and have my player working again. I was seeing the button but not LOOKING because as you said I COULD ENABLE the program. Lets see if this corrects the issue of blacking out the video aas well.

NO checkmate this did not fix the issue although I was able to reenable the program all my videos are blacked or whited out I can no longer watch videos on the internet why?

it is still as I said although it will not let me copy the statement under compatibility whether the enable button is enabled or disabled the compatibility states the program no longer works.I still can not watch video either.

@Amylogamy Hi Amy, Wow! You were right when you said that it says it's disabled.Your guess about it the disable only applying with 11.3 is a pretty good one even though it doesn't make sense why. But I agree that it doesn't matter as long as it's working. But that block, even though can be enabled, originally was supposed to be optional, not automatic and I've tested it and it's not automatically blocking it at all, just saying it's known to cause security or instability problems. When did it first read like that - that it's actually blocked. Was it after the update to 11.3 or after you reverted back to the 11.2? Or did you reinstall RealPlayer? Even if they did change it to a defaulted block, it's OK since there's obviously the option to enable it. But that's weird that it's not even blocked. And I saw the original Developers recommendation on Bugzilla and it was for a recommended block. But it's possible that it was just their recommendation but not the final instruction yet. RealPlayer's Case Manager had just received the letter about that a few days ago when I called him to let him know about the instructions and I tested it and I got a pop up recommending the block, although I remember him telling me that some of their users report it reads that it's been "disabled". I've tested it again a couple of days ago and there's no pop up but it just reads what I said, but no automatic block. I'm going to try reinstalling RealPlayer and see what happens. Let me know when it started reading that way. Thanks, Amy

@mamabrumble59 Let's take this one step at a time because it does look confusing but we'll figure it out . First of all even though I didn't get an automatic block when I tested it and the Developers originally were suggesting an optional block, I just got a post from Amylogomy saying that hers is reading that's it's "disabled" but yet it's working! But she also reverted back to the earlier update. The Developers might have changed at some point to an automatic block but that shouldn't matter because clearly you're supposed to be able to unblock it, but then you won't see the videos. But didn't you tell me originally that when you disabled the downloader you could see videos and when you enabled it you couldn't. That's exactly how it's supposed to work right now. Here's why. Even thought the Adobe Flash update caused the problem, it's affecting and conflicting with the downloader so that with it enabled, you can't see videos. I got that too. By disabling the downloader, it allows the videos to show for some users ( although it didn't for me). Someone else on Adobe's site said the same thing you said - that disabling it allowed the videos to show. This is only temporary while the Developers find a real fix. But then you said it's totally not working at all. I'm not sure yet but I'm hoping when you said that you were confused about why it was not working when it was enabled. You have to be clear about that so we can figure this out. If you disabled it were you able to see videos? That's what you said first and that's correct. Get this straight though. Right now, if the downloader is disabled, some users could now see videos - but the downloader no longer works to download videos. If it's enabled , you can't see videos, so it's useless anyway. You have to be clear. Did that change or were you getting confused why you weren't seeing videos with the downloader enabled? See for me , I had similar symptoms, but disabling or enabling the downloader made NO DIFFERENCE. That's why I told you about the choice to revert back to the previous adobe update. But first, let's get it straight what actually happened and is happening now. You say the compatibility says the program no longer works but you can't see videos either. I don't know what you mean by 'the compatibility" says the "program no longer works". Tell me exactly what it says. You sure you can't see videos if the downloader is disabled? It reads "enable" on the right side button? One more thing. I just want to remind you again that the downloader still works perfectly with Internet Explorer and Chrome. So some users find it easier to simply switch browser's until a fix is found. So don't worry too much. I want to get it straight - if the RealPlayer Browser Record Plugin (the downloader) is disabled can you see videos? Sounds like you can't. First answer that. It might have changed to what I experienced, but we can always try to reinstall RealPlayer. Also, I'm more concerned about the security threats. What security software are you using and is it up to date? Is it removing the threats or blocking them or what? Please be as specific as you can. You mention the antivirus finding Trojans and the "malware'" showing 8-10 highjackers. These may be fake threats, but first give me all the details as best you can about the security software you're using and the threats. Then I'll tell you how to get some great help for that.

6/18/12 Somebody has done something because I have FF 13 ( No plugins disabled) but don't check the FF compatibility box to allow the Realplayer downloader 1.1 plugin , RealPlayer 15 (with the "Download and Record Video" box checked), & Flash Player 11.3 installed and RealPlayer 15 works in IE but not in FF13 and videos play on all sites in FF13. I didn't get a chance to try the Flash 11.2 app over the weekend, so I tried it 1 more time with everything in normal install state. I was doing updates on my sons XP computer this morning and found it functioning that way so I tried my PC which is W7 64bit. I still I still have to use YTD (YouTube Downloader) for FF 13 to down load videos.

@grampsx2 Hi grampsx2 I'm using Window 7,64bit with the 11.2 version - no problems,and I again tested the 11.3 recently also- nothing has changed, so let's look at this. First, I'm confused exactly what your settings were. You said "I have FF13 installed (no Plugins disabled) but don't check the compatibility box to allow the RealPlayer downloader plugin". What exactly do you mean? Because then you say (With the Download and Recording box checked). What compatibility box are you referring to? If no plugins are disabled, what are you not checking? There are no check boxes in FF's Add-ons Manager so do you mean the Enable or Disable button? But you already said "No plugins disabled", so if no plugins are disabled, what do you mean "don't check the compatibility box to allow the RealPlayer downloader plugin? I'm sure you know what you actually did but the terminology can be confusing so since you say "somebody did something" I have to know exactly what you did. In FF, in the Plugins folder, there's the "RealPlayer Download Plugin". In the Extensions Folder, there's the "RealPlayer Browser Record Plugin". When you say that the RealPlayer works in IE but not FF 13, but all videos play in both browsers, depending on what you did, that's actually how it's supposed to work if the RealPlayer Browser Record Plugin extension in FF is disabled. The reason is that that breaks the conflict in FF with the Flash 11.3 so you can see videos again, (but not be able to download in FF), but has no effect on IE because IE uses Active X so the download button will still work. But the last thing you tried - 11.2 with "all settings in normal state". You still have to use the YTD? You're right, you shouldn't have to and I don't have to. You're saying the Record Plugin ext. is Enabled, and the Web Download and Recording box is checked in RealPlayer? Check the setting again to be sure. Just tried installing YTD - no conflict with RealPlayer - can still use it to download - both work. So double check settings, then try re-installing RealPlayer. Let me know what happens.

I am so frustrated and I just don't have the knowledge base you guys do to be able to keep the computer up and running. All I know is for two weeks I had thw perfect computer and now i can't watch any vidoes on mine nowand last month I went through this same crap with firfox and the downloader why is tis happening again? I n the begining i could watch video so long as the downloader was disabled but it did not remain that way because after reading your posts i went to watch a movie and could no longer do so I then followed the instructions to uninstall the adobe flash and reinstall 11.2 then I redownloaded the realplayer (after loading and completely uninstalling countless times throughout a sleepless night) nothing works not the downloader and not the video/movies, so i tried to switch to internet exploere thinking I had enough malwarebloker to be safe and now my grandson has had a lesson in -f--- video chat.off topic but my god how can anyone with a concience bombasrd random computers with that kind of garbage and why does that happen on chrome and explorer but not firefox.At this point i am thinking i give up but it certainly is a shame that with the techknowledgy we have out theses kind of issues happen again and again I am exausted and heart broken. I really thought Ib had the perfect computer...

After I reinstalled RealPlayer 15, I opened Firefox and a compatibility warning popped up and gave an option to enable the RealPlayer plugin 1.1. If you don't check the enable box and click continue, then videos will play on all web sites using Firefox, but RealPlayer will only give you the "Download and Record" function on IE. I didn't have to disable any plugins in Firefox. If you check the box and allow the RealPlayer plugin 1.1 then click continue , then all the video problems start with Firefox. Sorry but I didn't take a screen shot with Snipping Tool.

@grampsx2 Now I understand what you mean. But which version are you referring to 11.2 or 11.3. What you're describing is 11.3 behavior if the the plugin extension is installed but not blocked. In my computer, the block is optional, not automatic. So with the 11.3 you would have to either make sure it's reading that it's blocked or not install it. Either way , you know you can't download videos with it. But with the 11.2, you should definitely be able to allow the plugin extension to be installed and you should not have to use the YTD. This otherwise sounds like the 11.3 behavior, which makes no sense. I'm using the 11.2 right now and last night reinstalled RealPlayer to test it and it works normally, including the download button, after allowing the pop up installation. Of course, if you don't allow it, you can't download videos with it, even the 11.2. But when you did allow the pop up installation by checking the box (sorry, didn't realize that's the check box you meant), did you check the settings in the Extensions folder to see if FF had automatically disabled it? You know that's what many users are reporting (although it didn't automatically block it on my computer). Because if FF did automatically block it, you can definitely enable it and then you should be able to download videos with RealPlayer. I even installed the YTD to see if there's a conflict but there isn't - both downloaders worked. It's the only thing I can think of. But I've been noticing that this block is working differently for different users. So check what the setting reads if you allow the compatibility pop up installation. Install it again, unless you're sure you checked it last time. Now I see what you meant about not having to disable any plugins in FF. You meant if you don't allow the the installation right? , if that's what you meant, there's nothing that needs disabling. But once you allow it, (which you have to do to download videos) , that's when FF is probably going to disable it, which is supposed to allow you to see videos with the 11.3 but you obviously need it enabled with the 11.2 because that version doesn't have the problem and with seeing videos and you need it enabled to download them. It's the only thing I can think of. If I'm misunderstanding anything here, just let me know. But you said if you allow it, "all the video problems start again". So if it's all the problems, I assume you mean you can't see them either and that should only happen with the 11.3 but with the extension enabled. And then, you can still download videos in IE and Chrome. So which version are you referring to and check the setting of the Record Plugin extension after you install it.

Hi CheckMate, Sorry it took me a while to answer but once the work week starts, I have little computer time. Plus it was hard to get into the forum. I guess there are a lot of people looking for an answer. Supposedly co-rel, one of the Firefox people posted a solution but I have not been able to connect to it. Anyway back to your questions. As soon as Firefox updated itself and restarted, the window came up telling me that the Real Player Browser Record Plugin would be disable. I clicked OK. So I guess I did it. The same thing happened to me a few months or a year ago when Firefox Updated and my Norton Toolbar was not compatible. Once the compatibility was solved the plugin was turned back on by Firefox. I was not really thinking that the consequences would be not been able to see and/or download videos with the Real Player plugin disabled. I first became aware of the problem when I got the newsletter form Cesar Milan, "The Dog Whisperer" and I was not able to see the videos. I went to Chrome and sure enough I was able to see my videos. During all of this process I HAVE NEVER UNINSTALLED REALPLAYER. I think the problem that a lot of people are having is the they did that uninstalling. My first thing was to go inside Realpalyer to the preferences, Download and Record and unchecking the box.I have a lot of Audio files from seminars in my RealPlayer library and a few videos and I was not about to loose them. Then I realized that I could not download anything in any of my browsers. That is when I did some more investigating on the forum and found the solution about reverting to the previous Flash. I still have 11.2 on Firefox with the Browser RealPlayer disabled plugin. I did one more test before I started to write you write you. I clicked on my home page on one of the news items video. Immediately as it started playing my dearly LOVED downloader button came up. I clicked on it, the video was downloaded to my library in RealPlayer, I clicked on it and it played. Just like old times.Maybe I am lucky and should not jinx myself. One of my gripes with Firefox is that you are forced to update. I liked it better when you had the choice not to have an automatic update. I used to wait for a few weeks until all of the bugs were fixed before updating to a newer version.Amy

I too am up and running again after installing the earlier flash program. Am I correct to assume ff had nothing to do with the problem it was the updated flash player? Just coincidentally all updated at once? I have also changed my settings as suggested by you checkmate and there will be no more updates automatically from adobe. Having to deal with major componates of my system is really frightening.

@mamabrumble59 Hi, Laura, I was just about to finish another post to you from your last but now you're up and running? You sound like you're understanding more than you give yourself credit for once you calm down and start thinking. Please tell me what you mean that you're up and running again. Are you seeing videos with FF? Are you able to use the download button in FF? Which earlier version is it? You said it was 11.2 but I gave you the link for the safer 10.3 version, but they both work equally well. Please tell me what you did and what you're able to do now and which earlier version of Flash it is and why you didn't use the link for the 10.3- or did you? Glad you changed the setting in Adobe from automatic to "let me know". Many techs have taught me that it's a good idea to wait a few days and see if anyone's having major problems. I, too got fooled, because even though I had Adobe on manual update, I did it without checking any forums. You ask a very good question about the timing of the updates - but read this carefully. They didn't come at the same time, Laura. Firefox 13 was released on 6/5/12 and RealPlayer worked perfectly UNTIL I DID THE ADOBE UPDATE to 11.3 one week later, and immediately I couldn't see videos. And the Adobe update includes a brand new security feature in FF but some advanced users have found that disabling it fixes the issue, but not for everyone, and trying it is not for the average user. But that doesn't mean that all three programs - RealPlayer Browser Record Plugin, Firefox, and certainly Adobe's update 11.3 aren't interacting badly because they are. So all three companies are working on this, but it seems like Adobe is the main culprit here. But this is what happens when companies like this don't coordinate their testing. Adobe has one hell of a nerve saying, even now, "We believe the update to be reliable and totally tested". And yes, Laura, it's very scary when major components fail like that but we all go through that too - you're not alone. And FF's recommended "troubleshooting steps" are an embarrassment. Please tell me what you did and what's working. If you need help with viruses or malware, I'll tell you how to get great help. I'll talk to you about that tomorrow.

I removed Flash Player 11.3 using Flash Player Uninstaller @ this link>>> http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html#main_Download_the_Adobe_Flash_Player_uninstaller Look for the uninstaller (671 KB) see image 1. Then I went to this link to install Flash Player 10.3 >>>http://helpx.adobe.com/flash-player/kb/archived-flash-player-versions.html you have to scroll down to all the older apps and select the correct one. See Image 2. I saved the zipped folder to my desktop, the folder was named "fp_10.3.183.18_archive" see Image 3. Open that folder and open sub folder 10_3r183_18 folder see image 4. For Windows Select and install both "flashplayer10_3r183_18_win.exe" and "flashplayer10_3r183_18_winax.exe" see image 5. The "Download and Record Video" button is working in both Firefox and IE. This will work for Vista 32bit users as well. Except in IE you'll have to click on tools, select "Manage Add Ons" and right click on the Realplayer Download and Record option and enable it. Then the button will appear in IE.

It was the Adobe Flash Player update 11.3. that stopped RealPlayer from working in Firefox 4 thru 13. I rolled back my Adobe Flash Player to 10.3. As you can see in my previous post I uninstalled Flash player with Adobe's Uninstaller tool. I installed Flash Player & FlashPlayer Active X 10.3 for Windows. My OS is W7 64bit with Firefox 13 & Realplayer 15.0.4.53 It will work with Vista 32bit OS as well. 6/20/12 Today I uninstalled Flash Player 10.3 and installed Flash Player 11.1.102.55 64bit on my W7 64bit OS PC. RealPlayer is still working in FF13 and IE. This will work for Vista 32bit users as well. Except in IE you'll have to click on tools, select "Manage Add Ons" and right click on the Realplayer Download and Record option and enable it. Then the button will appear in IE.

hello again check mate , the reason I did not use the link you suggested is I tried and got afraid I was messing things up because I could never get the video's to work again so I ended up rolling my computer back to last week when everything was perfect I think you call it recovery , but BIG BUT after working supreamly well last night about 330 am my computer decides that firefox must update and now everything is screwed up again. My realplayer still works because the flash did not have permission to update but I guess things are just not jiving like they did. My computer has at this point the 11.2 flash. the other problem i mentioned was feeling trapped at having to use ff because of all the smut that seems to bypass all my malware adware pop up blocking . I can not fathom how if you can not put pornographic material on a bill board sign then you should not be allowed to randomly send out pornographic spam, particularly from or to a computer that has never once made a pornographic inqury. So to prevent my children/grandchildren from that I am stuck having to use ff, after being positive these issues were resolved here I sit eating crow with ff.

@mamabrumble59 Hi Laura, Now I understand everything! I had to read between the lines in the earlier comments because you were so upset and not being specific what was happening. So it was pornography after all you were reporting and it's bypassing any blocking settings but only on Chrome and IE? That shouldn't happen, but I have some suggestions.What malware and adware pops up are you referring to - from your security software? It may not be good software. There are some out there that can even give fake popups to get you to buy their program. Please tell me what you're using. I'll tell you the best to use. You also mentioned Trojans once a day and reports of 8-10 highjackers. Is that still happening? Whether it's real or fake threats, the best security software can clean your system and block those threats. It's perfectly understandable why you rolled back to 11.2 using a "Restore Point". A Recovery means actually reinstalling your whole operating system and starting over, but it's only used as a last resort and you have to save all your personal files first, and then add it back after the Recovery, or you'll lose everything, but a restore doesn't touch you personal files normally. So using a restore point from a time when everything was working right was a smart thing to do, but, then you have to deal with any further updates again causing problems. You absolutely did the right thing taking Adobe updates off automatic . But explain one thing. Your RealPlayer is fine, but after the Firefox update "now everything is screwed up again". What do you mean? Are you able to see videos? If you can see them but you can't download them, open the Add-ons Manager Extensions to make sure the downloader is reading "disable", meaning it's actually "enabled" on the right side button and that it's not reading "enable" and saying it's been Disabled. Remember, FF is now automatically blocking the RealPlayer Browser Record Plugin extension (to allow you to see videos with the 11.3 adobe, but you need it enabled using the 11.2) but you definitely can enable it. Just click on the button if it's reading "enable" and then restart Firefox. If anything else is wrong with FF, but please do this step right now - it may fix things. Have you cleaned the temporary files and cookies and the cash and History in the browsers? They can build up and sometimes cause all kinds of problems. Follow these steps...

      Internet Explorer 9 (similar in 8)

1-Click on Tools near the top and then, Internet Options, Then Click Delete

    2-Four prechecked boxes will read - "Preserves Favorites, Temporary Internet Files, Cookies, and History - (Leave the other boxes UN-CHECKED) 
    2-Click Delete at the bottom
    3-Restart your computer 

              Chrome

    1-Click on the wrench icon in upper right corner
    2-Click on "clear all browsing data"
    3-It'll say "obliterate the following items for the past hour" Click on the drop down arrow and change that by 

clicking on and selecting "the beginning of time"

    4-Leave the check boxes alone and don't check any others
    5-Click Delete at the bottom
    6-Restart your computer

Don't be afraid of this, they're only temporary files, not your saved data. Do these steps first, then we can check if the Windows Firewall is turned on (it should be, by default,), but you have to tell me what security software you're using. Even if you're not sure, tell me. And tell me exactly what is "all screwed up again". PS About your updates at the same time question- I think you meant not the update to FF 13.0, but the update to automatically block the downloader. But that was only done by FF AFTER the Adobe update to try to allow people to see videos again because of the conflict and they did that pretty quickly but again, FF wasn't the initial cause, just a player.

@grampsx2 Thanks for that last updated post clarifying that it was the 11.3. I was just reading the post before that where you very nicely explained everything in great detail with the screen shots, but I guess with all that detail you had left out the version number you were rolling back from. I was just about to ask you that last question, but you just answered it and I did think that's exactly what you meant. The only thing that confused me is when you had mentioned both the 11.3 and the 11.2. The main thing is you're all set now. Great! But I am curious if you ever did try the 11.2, only because I've tested both 11.2 and 10.3 and they both work equally well, (including the download button) as long as the Record Plugin extension is enabled. The only reason I mentioned the 10.3 and posted the direct link for it on a comment to mamabrumble59 is because Adobe says its up to date on security, whereas the 11.2 has known vulnerabilities but they do give you the choice. But, like I said earlier, with good security software, it's OK, too, but as a general recommendation the 10.3 seems safer. I also usually prefer the most recent version of apps. but I don't see any difference at all between the 10.3 and the 11.2, so don't think you're missing any important feature improvements. And, if it's less stable, (which I didn't find), you can always try the 11.2. if you need to. One small point. I know you were very thorough in reinstalling the earlier version, but I don't think you need to roll back the ActiveX to the 10.3 because it's only for IE and that wasn't effected - just the Flash plugin in FF. I tried leaving the 11.3 installed for IE and it's fine, so I'm just letting you know. You may want to upgrade only that one to the 11.3 for the latest feature improvements in IE.

@Amylogamy Hi Amy, Clarify one thing for me . You said that when Firefox updated it said it was disabling the RealPlayer Record Plugin extension. But Firefox updated automatically to 13.0 on 6/5 which was on schedule. I got it right away. But Adobe didn't update Flash plugin till approx 6/12 ( earliest post on that was 6/10). So how could it do that before the Flash updated? When did Firefox do that update? I think what you mean is not the Firefox version update to 13.0, but the blocking update-and did that happen after you reinstalled RealPlayer because you had the symptoms from the Adobe update? Did you get the idea to uncheck the Web Download and Recording box from any post or troubleshooting step on Firefox or did you simply try it as a simple trouble shooting step until you realized that's it's less than useless? Also, with the original 11.3 when FF said it's disabling the extension were you able to see videos? I'm curious because you said it's not disabled with 11.2, even though it says it is. I never got the automatic block but even when I tried manually disable it, I still couldn't see videos. And. like I confirmed with you , when I tried disabling it with 11.2, it said it was disabled but it was still working. I'm wondering if the reason I couldn't even see videos even after disabling it manually may be that it really wasn't disabled at all with 11.3! So did the "disable" work to let you see videos with 11.3? The Norton Too Bar compatibility delay with Firefox 4.0 was caused by FF not longer locking in the source code 5 months early so Norton could have time to update and test the compatibility of the Tool Bar. Symantec Developers were giving updates on their forum, while Firefox and Mozilla said nothing. They were estimating 2 months to test the Too Bar before releasing worldwide - a hot fix came out in 2 weeks ( I predicted that). But that's when Mozilla was saying FF was on a 6 week update sched.now. So I told the Team Leader of Norton's Case Managers who I know that although I know this was Mozilla's fault, if they're on a 6 week release and Norton's taking weeks to update the Tool Bar, their gonna lose a lot of customers. I said I couldn't understand why Norton's Developers were not talking to Mozilla's Developers and coordinating this thing. He said "That's a very good suggestion" and one week later, on the forum, the Developers posted an update and said they were now coordinating the Tool Bar with Mozilla and they were very pleased with the recent responses. That was the LAST time there was a delay with the Tool Bar compatibility. I posted that same suggestion, with the full explanation on the SUMO forum, where they come up with these stupid support articles, and it was completely ignored. Now you know why you had to find out the hard way that there's a better, more direct, and logical workaround and, as you know, Amy it wasn't only me who thought of it early but look at all the misleading, less than useless garbage that they're putting out there. About cor-el, he's one of the cookbook FF party line crowd. Here's just a couple of his "fixes". Restart FF in safe mode to check for compatility issues with add-ons- one user said it didn't fix anything- didn't work for me either, but he says it can be 'caused ' by the RealPlayer Browser Record Plugin extension. But even if it did disable the plugin extension and you could see videos you still couldn't download videos.And many users have other symptoms like crashes. Another "fix"is to try reinstalling Adobe Flash - it's a basic troubleshooting step but has nothing to do with this, although yes, it helped one user. Another is to disable the new Protected Mode feature - very advanced step which only seemed to help some users anyway. He never once, in all this time, recommended the obvious - roll back the Flash update that caused it all. Here's a link to a related forum in which I really let him have it about this "cookbook without scientific common sense" approach. It's pretty interesting and makes for some fun reading. Just read from the top of the page: cor-el, me, his one response, and 83Arch. Check out the immediate response and interaction with me from 83Arch. Her reaction was perfect timing.[[Is Adobe flash plugin 11.3.300.257 incompatible with Firefox???|https://support.mozilla.org/en-US/questions/929141#answer-340929]]

Today I uninstalled Flash Player 10.3 and installed Flash Player 11.1.102.55 64bit on my W7 64bit OS PC. RealPlayer is still working in FF13 and IE.

Hi CheckMate, Firefox decided to update right in the middle of me reading my mail. I could not get back to my AOL mail so I thought something might be wrong like the BIG FIASCO about a year ago when a lot of people lost all of their mail and mail folders. Anyway, I turned off Firefox and turned it on back again and it told me about the update, NICE!!!! I am not absolutely sure when the window about the incompatibility with the RealPlayer Browser Record Plugin popped up. I thought it was after the Firefox update but it could have been after the Flash update, I just did not relate the two together. I was reading a newsletter with videos and could not see the videos so my first thought was to check my mail on IE and Chrome. My newsletter videos were working perfectly on those two other browsers. I have experienced SO MANY PROBLEMS with Firefox and the previous Netscape that I always check my other browsers before trying to fix anything. Like you, I knew nothing about computers just eight years ago. I have learned so much on my own, for example not always following "Cookbook" like instructions. Once I realized it was a Firefox problem, I went into the forum to investigate. I was happy to see that I was not the only one having problem with the videos. I found the post about going to RealPlayer and unchecking the Download and Record box as a solution. I did it and it worked. I also realized that by doing that I would not be able to download any videos from any of my other browsers. NOT SO GOOD!!!!!! I did some more searching and found another post about the Flash update possibly being the culprit. I could not understand at first what RealPlayer had to do with the problem or how they were related. I never uninstalled RealPlayer. Like I said I follow some instructions that seem logical but every time I see that the first solution they give is to disable your plugins and go on Firefox Safe mode I just ignore it. All of my searching let me to another post telling to revert to a previous Flash version. If the Flash update was causing the problem that seemed like a better solution so I did it and it worked. I also discovered in the process that, each browser uses a different Flash plugin. Tha is why we can use The new Flash 11.3 in IE and Chrome but not in Firefox. I love your comments to co-rel. I was laughing reading it. ALERT!!!! As I turned on my computer today I got a window from Flash telling me about a new Update with Firefox Fixes. I said ASK ME LATER. What do you think? Should we update? Is this going to solved everybody's problems? I can't wait wait for your suggestion.

Amy

@Amylogamy

Hi Amy,

Sorry I didn't get back to you sooner about the update question. Had to get some sleep and then I wanted to test that update and check Adobe's site before I told you anything. Thanks for the clarifications and your comment about my comments to cor-el . I just noticed link on the SUMO forum to where he recently finally posted a link to the 11.2 even though I tested that and reported it on the same SUMO forum on 6/11. It seems he posted it on another thread, but still very recently. Glad you were laughing.

Don't do that update! It won't do any harm but it doesn't work,either. If you had fun with the cor-el thing, you'll find this really interesting. I didn't get the pop up so I looked on Adobe's site. I had subscribed to this Runtime Announcement page and indeed there was an update. Yesterday, before the new update, the last announcement referred to the crashes and no video content. They apologized and said that the update was "conflicting" with the RealPlayer download extension.... and guess what the recommended workaround was... roll back the update to one of the earlier versions.

But today, that's gone and replaced by the update which says it's for fixing "stability issue with Firefox", but not audio problems. I didn't read the Release Notes, because it seemed obvious that since there was NO other reference to the video viewing issue anywhere on the page, that the update covered that. So I uninstalled and reinstalled the updated 11.3.300.262. First video played second video, same error. Third , fourth, didn't play , fifth played and so on. Most videos still can't be viewed. Immediately before testing it, I get an email that there's a post on the forum about the update. Just a "hey guys we should test it" without any explanation. Then I posted the results directly to the moderator and also reported that RealPlayer is either already recommending the rollback or really liked my recommendation. to do it. one supervisor told his tech when she asked him, that if I recommended it, it's OK and also told her about some of the major criticism and confusion ( like your experience-no names) and anger that FF is causing about this. and warned them NOT to recommend this update, although they should definitely test it themselves. A few minutes later, I get a response from the guy who wrote the official support article,telling me that update is only supposed to be to make FF less "crashy", not to fix the video issues. I said that the way it read, clearly removing any other reference to the video issues, it certainly implied it fixed everything. And if these guys knew different they'd better stop misleading people with all this incorrect info. and troubleshooting steps - if they knew this update was only to fix crashes they should say so. While I'm still writing that , another advanced user says he just noticed one report from a user that the RealPlayer extension "still 'causes' problems with Flash Player's new update", so I had to clarify that too - that good science doesn't assume just because there is a correlation that doesn't mean it's the cause. But the really funny thing is that that 'problem' was the same video viewing problem and it didn't fix it. So he just confirmed that the the reason I assumed the update was for everything was because Adobe can't write simple English. I added that there ought to be a new language.. "Adobe Speak"

I read the release notes and yes, it only mentions fixing the crashes, so you were smart to hold off till you checked with me. I told them I'll tell you guys about it but I wouldn't trust anything Adobe does until this is completely fixed even for people who have the crash problems unless they're a more advanced user and want to test it. And Adobe makes it clear they're asking for feedback so this is clearly a beta fix so far.

Level Three at RealPlayer told me today they just got official OK from their Developers to recommend the rollback to 11.2 with instructions and a video. It's in their knowledge base under "RealPlayer Plugin blocked by Firefox". The extension still reads disabled but it's working, even with the new update. Now I have to uninstall and reinstall this stupid update again. Trying real hard to maintain a sense of humor about this "Keystone Cops update".

Julian

Hi CheckMate. Thank you so much for keeping me updated on what is going on. WHAT A MESS!!!!!! like you said, aren't these people supposed to test things before they are released? When I saw the pop up for the update I thought everything would be fixed. Again like you said TOTALLY MISLEADING!!!! I am glad I waited to hear from you. Please let me know if anything new comes up. Thanks again, Amy P.S. I was just reading The Real Player Knowledge Base article "RealPlayer plugin blocked by Firefox". When I deleted Flash 11.3 and reinstalled 11.2, I used their uninstaller and then reinstalled 11.2 but I never deleted any files and folders from the said directories. It still works fine, so I don't want to mess with it right now." IF IT AIN'T BROKE DON'T FIX IT" approach.

Checkmate, I am sorry not to have gotten back to you sooner my husband is terminally ill and having a rough patch so the computer has to wait but I do want to comment on the mess I see happening again I turned off the automatic update for flash and although ff has updated I am still able to record and I am back to using 11.2 via the recovery files. I hope this helps someone as your advise and patients were a Godsend to me .As soon as he is better I hope you will go over this with me thank you again/ Laura

you truely are a God send Julian

@mamarumbles59

Hi Laura,

I'm very sorry to hear about your husband. I understand. Just so you're clear in the meantime, make sure you leave the Adobe setting to "notify me" because although there's a new update, it does NOT fix the video problem. It's only for people who had crash problems and it's not tested yet even for that. Amylogomy said she got a pop up announcement about the update but it doesn't make it clear what it's for, but I tested it and also read the release notes, so don't upgrade until you get word that there is a permanent fix. I'll post that as well. If you have to you can change the setting in the control panel, then click on Flash Player, then the Advanced tab. and make sure the middle setting is dotted which reads "Notify me when updates are available". It's not clear if everyone who's using the 11.2 version gets this pop up notification... I didn't, but I saw it on Adobe's site.

Julian

thank you ,Checkmate , no I had not gotten any pop up or notification but I have been preoccupied. I had not intended to upgrade until I saw that you had anyway lol after my last fiasco I am chicken and right now, It works like A charm I have to run just wanted you to know I had gotten your note and will absolutely not make any change w/o you .I really hope you do understand how truly grateful I am for your help.People say thank you all the time to be polite please know Julian I truly am grateful./ Laura.

I had firefox 12.0, Real Player 15.0 and adobe flash plug-in 11.3 all fine, then firefox 13 installed resulting in no video , just a white screen. Uninstalled real Player, disabled plug-in in firefox as seemed to be firefox advice. Everything OK except no download button. Re-installed real player 15.0 and enabled plug-in. Uninstalled adobe flash 11.3, re-installed adobe flash 10.3 and everything now OK Will need to keep a look out for whne safe to upgrade adobe flash

Hi CheckMate, I just received another Flash Update window popup. Could you please investigate to see if this is a good one. Thanks so much again for your help. Amy

Hi.Amy,

    I just checked a post on the FF forum where they're testing the update (same one, 11.3.300.262) and there's no reduction in crashes,and again that's not designed to fix the video viewing problems. They can't even fix the crash issues with this update.  Nothing new on Adobe's site either.

         That last step to delete the extra files and folders is not normally necessary when uninstalling Adobe Flash.

         mamabrumble59 said she's "chicken" right now to try any new update - and a good thing, too!

           Couple of days ago I left a comment on Adobe's site, giving them a piece of my mind. Yesterday I saw it was gone. Guess they didn't like the piece I gave them Ha,Ha! But last week I asked RealPlayer's Case Manager if he could suggest to the Developers that they coordinate this with Mozilla and Adobe and he said "Of course!" And Adobe said last week they're coordinating with Mozilla so this doesn't happen in the future. So maybe the poor beta testing and lack of coordination taught everybody a lesson.     We'll see. This big business and the longer this goes on the more customers they lose.

         What you said about checking the other browsers because the problems often are only with Firefox....I asked the Case Manager about that (he uses FF) but he didn't know. I'm curious also. 

           One of the major differences with FF is the ability to use thousands of add ons. But I don't know if that's the reason.

Julian

Thank you Checkmate for watching out for us.Yes I am still chicken to update and since everything is working perfectly (why they always break things when they are fine is beyond me) I do not intend to update until I see you tell us collectively that it is safe to do so. You left me with a smile and thanks to your earlier advise a computer that works the way it should, until the next ...Laura

Hi, Laura

       Thanks for the kind words. Glad you're still "chicken"  to do any updates right now and that I left you with a smile.

        The 11.3 udpate was supposed to fix known security vunerabilities. But the pre beta testing of it sure raises a lot of questions. Yes of course I'll let everyone know when there's a reliable fixed version.

Julian

Hi Julian, I was going to take a snap shot of the Flash Update window pop up but instead I went into Adobe website to look for Release notes. I lost the window. The wording in this window was different from the one I got on June 21, that is why I thought it was a different one. I went searching all over the place to see if there was anything about a new update today and could not find it either. I also tried to post on the Adobe forum to ask about the update and it would not let me post even though I am registered.Weird. Don't get me wrong. I love Firefox and I have been a user since day one. Before I was a little experienced with the computer world, I would freak out if anything went wrong and I always thought it was my computer or that I had a bug. Unbeknownst to me the problem was usually due to the browser. Back then I was using Nestscape. Then Firefox came on to replace it. Firefox has had its problems on and off but it is still my favorite browser. It still eats my memory even though I have a brand new computer with 2 gigs of ram. But now I check with Chrome and IE, which I hate, before I think something is wrong with my computer. As a matter of fact, I am writing this from Chrome. Since the Flash event I have been having problems getting into the forum through Firefox. It takes forever to load or it does not load at all. I really appreciate you keeping us posted. Thanks so much for doing this for all of us.

Amy

HI Amy,

      Yeah, Adobe's weird all right. One thing about the memory, though. Firefox has made great reduction in memory usage starting with FF 7 with MemShrink which is a special program they've been working on. I've seen dramatic improvements and I've read more than once that it beats Chrome on memory. If you think it's eating up a lot of memory, it might be just explained by having 2 gigs of ram, but that doesn't mean that you necessarily need more.. I don't know if that would effect the slowdown of getting on the forum but it might. Memory's really cheap these days if you ever wanted to add any.

        Sometimes slowdowns can be caused by temporary files building up, or they can just cause a hiccup somewhere. Try cleaning them and the browser cache and cookies.

         But why only is it only Firefox with the forum loading problem?.. If it's only Firefox it's not a memory usage problem unless you have a ton of add - ons You might try reinstalling it - but leave that checkbox unchecked to delete your preferences so it doesn't uninstall all your settings and preferences and boolmarks.Or resetting it or sometimes a complete clean uninstall and reinstall - but make sure you back up your bookmarks if you uninstall it completely. All these ways have helped sometimes. That shouldn't be happening with the forum access. I'm not having any delays so you should try to troubleshoot that.  

      Julian

Hi Amy,

    I forgot to mention one more thing on the slowdown access to the forums. Is there any other slowdown with Firefox? If you have a lot of tabs open that can cause a slowdown and if you do, do you know about the new feature (starting with FF 12) of "Tabs On Demand"?  It's a great feature and only Firefox has it.

         You can set FF whenever it starts to only load tabs as you need them again. So when it starts, you could have 30 tabs open but only one will load at first. Then the others load, but only when you click on them. This enables Firefox to start much faster. And if you have a lot of  tabs open it knocks Chrome out of the park on start or restart speed because even with Chrome's faster start speeds it doesn't have this feature so it has to load ALL the tabs again each time!

                    Tabs On Demand
  1- Click on Tools
  2-Click Options
  3- Click the General Tab
  4- Check the box that says" Don't load tabs until selected".      

             Julian

Hi Julian,

Thanks for the advice. I have had 2 extra gigs of ram sitting on my desk for over a month now. Just a little afraid to open the computer to add it, even though I did it in my old computer.I do a disk cleanup everyday before I close the computer. The cache and cookies I just did and it seemed to help.It is mostly in the Firefox forum but I am in it right now.It loaded pretty quickly.In my extensions I have five items one of them is the disabled Flash Browsing plugin. In the plugins I have 16 items.I got a new computer because my other computer was old and I was tired of getting Norton's little popup window telling me about high CPU and memory Usage by Firefox, by the plugin container, by whatever else . Now I am getting the same in this computer.I always close my tabs to a minimum of two or three at the most.My Tab on Demand is set out like you said already. Firefox stars pretty quickly. It is mainly the forum, specially if I have Notifications on my mail from you and I click on the link to get to the forum to reply.It seems to be working OK right now. I have the Task Manger open and Firefox is using the most at 195,156K. Thank you again for all of your help. I can't wait for the Adobe people to do a correct update for the Flash Player. Amy

I followed others advise on here, and downgraded my flash back to 10.3, since it was more stable than 11.2. After doing this, my RealPlayer Record Button returned. However, I cannot use the Realplayer Converter, it keeps saying I need to install flash before I can play .flv videos (thus no conversion). Everything, used to work so well, then all the updates and now mayhem. My question is how do I get back the video conversion ability?

thanks

just checking in Julian and wanted to let you know I am not having any problems what so ever , my computer hums at a speed I am happy with , my realplayer works like a charm and I have not had a crash since rolling back, which makes me believe that even before the big update fiasco I was having a problem with flash.I would be content as pie if things stayed this serine ahh but you and I both know that would be far to much to ask LOL , have an excellent day/ Laura

Hello, is your realplayer converter working though?

please post the steps you did. thanks.

hello wgo8 please understand I am a very green beginner when it comes to computers so I follow what Checkmate/ Julian advises very closely. I had tried to uninstall and then install to flash 10 but being that I am so green I just screwed everything up, at that point I did a system restore for the week prior to the updates which took me back to flash 11.2 and at this stage everything works like a charm, all my video's download and store I don't use the real player to play my videos I prefer the Gomplayer and all my video's transferred perfectly I have not had a crash or a freeze since I rolled back and I am not updating a thing until I get the nod from Julian. I do hope this helps in some way/ Laura

@wg08

Hi wg08,

      I just tested the converter and it's working perfectly with the 10.3 so let's see what's wrong.
     
      Are you able to see videos  but you're not able to use the converter and you only get that message when you're trying to use the converter? Or you can't see videos at all. I'm assuming you can see them or you wouldn't have gotten the download button back. 

     When you reverted back to the 10.3 did you first uninstall the 11.2 using the Adobe uninstaller? I'll give you the link to the uninstaller and the 10.3 direct link (not from their archives which is trickier) and the instructions. If you did that, try the following..... 

Check for updates in RealPlayer. There was one on the 27th.

    Click on the RealPlayer button in the upper left corner.
    Click on Check For Updates.  
    You should see a pre checked check box don't check the other boxes) 
    Click on where it says Install on the bottom.
    Restart your computer.
    Click on the RealPlayer button and then click on Help and then About RealPlayer. It should be reading version 15.05.109

    If that doesn't work, uninstall RealPlayer, restart computer, and reinstall it. 

      Here's the link to the page "How to revert to a previous version of Flash Player"

[url=http://forums.adobe.com/thread/1022066]How do I revert to a previous version of Flash Player?/url

    Click on "How to do a clean install of Falsh Player" for the uninstaller. You can ignore Step 4 (delete the extra files and folders).
   
     Then click on the highlighted 10.3 and then on the page that appears, click on the version "for other browsers" - that's for Firefox.

    Then click on the 10.3  for Internet Explorer , right above it. You have to add that back too, because the Uninstaller uninstalls it too.
  
         Let us know how you make out.

@mamabrundle59,

Hi Laura,

Thanks so much. Glad I could help . This is also a test of the light type problem you may have noticed I'm having .

Hello CheckMate, thank you for offering to help. Here is what I have done so far and the problem I am experiencing.

• 1. I had the issues with Flash, Firefox and Realplayer.
• 2. I used the flash unistaller and removed Flash 11.3.
• 3. I installed flash 10.3 from the Firefox issues with Flash 11.3 support article - http://support.mozilla.org/en-US/kb/flash-113-crashes.
• 4. Firefox and Flash started working and the RealPlayer Plugin Download Button came back and I can download videos.
• 5. However, I cannot play videos on RealPlayer, nor use the converter. I receive a message that I need Flash player for Internet Explorer to use Real Player. I clicked on download upgrade and more information, but nothing happens. So I uninstalled Realplayer using Revo Unistaller, to make sure nothing is left behind, and then deleted the real folder in program files.
• 6. I opened Internet Explorer (shudders) and I went on the Adobe download archives and downloaded flash 10.3, 6-8-12, release, zip file.
• 7. I extracted the files, and there were 3 applications, one for win.exe, winsa.exe and winax.exe. I chose the plain win.exe and installed.

8.It told me the installation was successful and I can play Youtube videos on Internet Explorer, but RealPlayer is still not recognizing the flash. 9. Before all this, my realplayer played videos, the converter worked, the download plug in worked, firefox, flash etc. all worked.

@wg08.,

Hi wg08,

     I think I've got a clue from what you said.  I think I know what you did wrong- that article doesn't clarify one point.. The proof is that you still needed the one for Internet Explorer and the zip you chose, the simple win.exe is NOT for Internet Explorer. If you look on the link to the page I posted, "How do I revert to a previous version of Flash Player" you'll see the instructions for the zip files clearly says that it's the winax version that's for Internet Explorer! No wonder it's not working, you never installed it! . The zip file one for win.exe I think is for Firefox because it's for windows, meaning other browsers .
       Forget that support article (It only refers to the 'How do I revert to a previous version of Flash Player" for the 11.2 zip files.) and start over because it's unclear what you installed. That article only refers to the plugin version of 10.3 for Firefox and doesn't explain how to install the 10.3 version for Internet Explorer, or that you still need to, but you'll see see it on the same page as the direct link to the plugin version for FF (for other browsers). I gave you the same link to the same page.You probably installed the Firefox plugin correctly but when you run the uninstaller again, it will uninstall both versions so just start over. Don't mess with the zip files because you don't need to. Click on the link I provided to the page "How to revert to previous version of Flash Player." and follow my instructions exactly.
      Just so it's clear, after you uninstall again,(you don't need to follow step 4, to delete the extra files and folders) the link I provided opens the "How do I revert to a previous version of Flash Player". Click on the highlighted link to the 10.3. It's a link to the page where there's a direct link to it - no zip files. On the page that opens, look for one version for Internet Explorer  and the other version will say "for other  browsers" - that 's the one for Firefox. Install each one, and restart your computer.
         When you're finished,  you can check the versions  by going to the Control Panel and click on Uninstall Programs ( You're not gonna uninstall anything). Look for Adobe Flash Player and the version on the right. You should see one 10.3 that says plugin ( that's the FF one) and one version that says Active X ( that's for IE). You're done, Now see if RealPlayer and the converter are working properly. They really should be, now.
      I don't know how you're able to see videos on IE if you apparently over- installed the 10.3 zip file win.exe over the direct link plugin without ever installing the Active X version, but it doesn't matter. Perhaps it's only partially functioning in IE which is why you got that message.

   How do I revert to a previous version of Flash Player?

[url=http://forums.adobe.com/thread/1022066]How do I revert to a previous version of Flash Player?/url

One more thing. Be careful with Revo. I've had one or two problems with it and learned that it's not meant to be used unless you can't uninstall a program the normal way. Sometimes it can remove something that it's not supposed to,despite what they say, although it was the only thing that fixed a complicated problem for a friend of mine.

Can you check in control panel / uninstall a program , you should have 2 entries for adobe flash - plugin and activex, it is plugin (used by firefox) that needs to be 10.3 (or 11.2) the activex (used by IE) can be 11.3

This an outdated firefox 10 thread, the current firefox 13 / real player 15 / adobe flash 11.3 thread is https://support.mozilla.org/en-US/questions/929836#answer-348654

why did these companies update and not correlate with each other? Although adobe seems to be at fault here I don't think any of the browsers should perform any big update without working with the plug ins most popular with the clientele Firefox boasts about being fast with multiple plug ins well all of us have gone through repeated nightmares over simple updates that could have been avoided with simple quality control.If I wasn't afraid of all the smut that overloads my computer with both chrome and especially internet explorer I very well may have moved on to another browser. I know you said you could help me with that Julian but from the research I have done Firefox also seems to have the best protection overall for basic users such as lil'ole me.I just don't think even now they have learned anything from this chaos. Sad but what I believe is this will be happening again in three months time.

Thank you so much CheckMate, for taking time out to explain and help me fix the issue. Everything is back in order. Thank you to everyone who replied back. This ordeal is finally over.

i am so happy you were able to get up and running. I would be lost without my realplayer/ Laura

@s4foz10

     I did told wg08  to check the versions  after reinstalling because it was obvious that was the mistake (that it wasn't installed at all), and, as I said, running the Adobe uninstaller will automatically uninstall ALL versions and while it's certainly true that the 11.3 Active X is fine for IE, wg08 would have had to install it separately  and we're trying to simplify his problem, not add to it.
     When you're having problems that confusing, sometimes it's best to simply redo the whole thing in the simplest, most straightforward way. The direct links to the 10.3 version were right there , very easy to find ( once wg08 had the right instructions) and it would serve no useful purpose to show wg08 where to  find the 11.3 Active X in another location. And it was unclear exactly whether wg08 could have requested the download through Internet Explorer (probably). But he still had to uninstall the plugin for FF because he over installed it and needed a clean install of that also.
       I've tested it both ways and I haven't seen any difference in functionality between the 10.3 or 11.3 versions of Active X and wg08 is obviously not trying to use Internet Explorer anyway.

@wg08,

     Hi wg08,

       I was hoping I'd hear good news from you. That's great! Thanks for letting us know.
      Yeah, "ordeal" is right! According to Adobe you won't get an update pop up with the 10.3 so just check periodically on the forum. But If you want to change the check automatically for  updates setting , you can do it it from the Control Panel. Click on Large Icons , then Flash Player and  then click on the Advanced tab and dot the radio button that says "never check for updates". There's no choice on the 10.3 to "notify me". 
       It's good everything's working fine now because from what I'm seeing on the testing, and lack of real progress, this is going to be a long wait for a fix.

Hi CheckMate, Just got another window for a Flash Update. Is this a reminder because I have not updated it or is it a new one? This time I was able to take a snap shot of it. I would wait for your response. Have a Happy Fourth!!!!! Amy

@Amylogomy

Hi Amy,

      Thanks for the screen shot. Is this the same one you got last time? There's no new release on Adobe's Anouncement page and I have an update checker from FileHippo that's only showing the same new "fixed" version 11.3.303.262 that was only for crashes and the latest word on that from someone who's testing it was that there was no reduction even with that. 

        This is somebody who tested the update last night...."Just updated cuz they said it was fixed.....It wasn't....Back to 10.3.....I'm sure glad I didn't clear my Downloads list. "

        Does that answer your question? This is really disgusting. They should be warning you NOT to do that update unless you are having the crash problems, and it doesn't even fix that. Either Adobe is very stupid, unscrupulous, doesn't care, or all of the above.

 You Have a Happy Fourth Also!!!     Julian

Thanks CheckMate. It must be that I click in the "Remind me later" and it is doing that once a week. Everything is working great with the 11.2 version. I would wait patiently for the right update. Thanks so much again for taking the time to answer. Amy

@wg08

Hi, wg08,

        I just wanted to let you know that I had noticed that problem with the Crash article instructions and until you followed my instructions I don't even think you were on that page which showed both versions, so it's not only that you might not have seen it , there was no instruction how to select the right one for the zip files, and that page that had the instruction was only suggested if you were wanted to use the 11.2 zip files. That's why I just told you to forget the article.

        Either way, it not only was not your mistake, but you helped provide the proof that that article needs to be changed! And we're already trying to get that updated with the right instructions and choices. I also told RealPlayer's Case Manager about it to get their Developers to modify their article about rolling back the update.

       There are no new updates, by the way, just the one that's only supposed to be for the people with crash issues but it doesn't even fix that.

I just wanted to say that I've been having problems with FireFox, Adobe, and Real Player. However, after following FireFox's advice in uninstalling Flash 11.3 and installing Flash 10.3 my problem is solved.

Although, I still have an issue with Real Player recognizing FireFox as a browser. But, it works on FF so I'm not really going to complain to much.

I wanted to thank you guys on here for helping me find the solution (even though I haven't posted here until now). I hadn't considered that Flash was the problem. I've been working on this for a couple of days now and just go so frustrated. Having to use IE so Real Player would work right was starting to get annoying with all the pop-ups and lag.

Thanks again. ^-^

Hi guys and gals, Well I've waited long enough for an update that I'm guessing is not coming out anytime soon so here I am for some advice. I know this issue started about a month or so ago about not being able to play videos on FF and I got to the point where I need to solve this issue. I'm not very "computer literate" so I'm gonna need some help on this one. I've been reading some posts about having to uninstall Adobe Flash Player and installing an earlier version that didn't have the problem. My questions are: What version should I download?? And how exactly do I do this?? I don't wanna mess up my computer so I would really appreciate a step by step guide from anyone who knows how to do this kind of stuff. Again, I would really appreciate any help.

Thanks, SC

@SinCara956

Hi SinCara956,

     You're right, this could take a while - it's very complicated.  I'll tell you step by step what to do and you'll be fine until this is fixed. I assume you have RealPlayer installed because it's conflicting with the new Adobe Flash update, version 11.3.2.257or later,11.3.300.262 that started the whole mess. That's the major cause of not being able to see videos. Another possible cause, if you're not using RealPlayer, is too advanced to bother with. Either way, the problems only happen with the new Adobe version. So that's why the instruction is to revert to an earlier version of Flash Player.

      But I also want you to know that this problem ONLY affects Firefox and not any of the other browsers. You can watch videos right now, and even download them with RealPlayer with either Internet Explorer or Chrome until this is fixed.

Here's how to revert to an earlier version of Flash Player

To uninstall Flash Player - (first you have to uninstall the current version) 

1-Click on the link in blue to uninstall Flash Player and then on the page that opens, 2- Click on "Uninstaller" and follow the instructions for it on the first page. It will uninstall ALL versions of Flash Player.

Note: You don't have to do step 4, deleting the extra files and folders unless there's a special problem.

Restart Windows.

To Uninstall Flash Player       

          http://forums.adobe.com/message/4041846#4041846

To Install Flash 10.3 - This is the safest one and easy to install.

           http://forums.adobe.com/thread/889580

1-Click on the link in blue to Install Flash and on the page that opens, you'll see two versions of 10.3 for Windows. Click on the one that says "for other browsers" - that's the one for Firefox. Click on Save, then double click to install it and follow the prompts.

2-Click on the one for "Internet Explorer"- you have to install that too, because the uninstaller removed both versions, remember? Click on Save, then double click to install it and follow the prompts.

3-Restart your computer

4-If you have RealPlayer installed when you open Firefox it will give you a pop up window saying it's asking to install the RealPlayer Browser Record Plugin. Check the box and click OK.

5-Click on Tools Firefox - upper left on the menu bar. Click on Addons. Click on Extensions Find the RealPlayer Browser Record Plugin extension and make sure the button on the right side reads "Disable" (that means it's actually Enabled) If it reads "Enable" then Click on it and it will read "Disable".

      The reason for this is Firefox is trying to disable it automatically so you can see videos but it doesn't need to do that with this version. You're done and you'll be able to see videos and download them with RealPlayer with no problems until this is fixed.

Let me know how you made out or if you have any problems.

Julian, well I just stopped by to see if the issue was resolved yet with flash and see it is going to be some time yet before it is. i HAVE ANOTHER ISSUE ,Julian and was wondering if you could help.?It is my DVD player, It is not reading dvd's and since it is both my Toshiba laptop and my viao Sony desk top I am figuring it to be a software issue, at least I hope so.They are running just not recognizing a disc is in the drive.I was wondering if there is a site I could go to , to allow someone access to my computer so they could help me fix it via the web? Does this make sense I hope? txLaura

Hi CheckMate,

I'm just dropping by to let you know that your step-by-step guide worked like a charm and I can finally view videos again with Firefox. I was aware that I could still view videos using IE and Chrome but it's just that I got so used to using FF that using the other browsers was just very uncomfortable. I'm not even familiar with Chrome, in fact, I think I've only used it once or twice at the most. So yeah... your help is really appreciated.

Thanks again, SC

@PhoenixFH

Hi PhoenixFH,

       You say you followed Firefox's instructions. Were they the instructions I posted here or from the Support Article or elsewhere. All the other other instructions are leaving out one crucial additional step and I just want to make sure you do it. You need to install the Flash Active X version for Internet Explorer because running the Adobe uninstaller removes that too. And RealPlayer needs that to work properly.

        You say RealPlayer isn't recognizing Firefox. Do you simply mean that Firefox is not listed in the Web Download and Recording list of installed browsers? That's normal but you don't need to know why, unless you're interested. Or are you getting a pop up from RealPlayer saying it needs Flash installed for Internet Explore. 

  Note: If you uninstalled only the Flash Firefox Plugin using the Control Panel and didn't uninstall the ActiveX for IE, you don't need to do anything.

       Here's the link to the 10.3 page. If you haven't done this yet, and you uninstalled using the Adobe uninstaller. Just choose the version for Internet Explorer click on it and install it. It's a direct link.

And ignore any pop ups telling to install a fixed version from Adobe - there isn't one that works. Check with the forum for future update info.

To Install 10.3 for Firefox and Internet Explorer

http://forums.adobe.com/thread/889580

@mamabrunble59

Hi Laura,

       No, the Flash issue is not resolved. But I found out that RealPlayer has a special engineering team working on a permanent fix for all problems with Flash. That's good, because although Adobe has said they're coordinating this with Mozilla there's not one word about what they're doing from either company,although Mozilla is coordinating this with RealPlayer's engineers. And we're arguing about correcting these misleading, inappropriate  Firefox Support articles in the meantime. Both companies have handled this badly and I've said so more than once.

     On the dvd issue. I really don't know anything about that but I tried Googling the question "dvd player not reading dvd's". A lot of answers come up but they're not always from people who know what they're talking about but you can definitely try that. 

       Sharing the computer with a tech would be good, but only if you have tech support under the warranty, although some companies will let you pay by the month for tech support if you want. But I would try Googling the question first.
        
       
        But first tell me something. It's happening with two different computers but you refer to it as a "DVD player". Do you mean one external DVD Player that you plug into both computers? Because otherwise it doesn't make sense that the same thing (driver needing replacement,or corruption in the registry) would happen on two different computers at the same time. Maybe it's a problem with the player itself. Can you call that manufacturer?  Let me know. Julian

I JUST READ ALL THROUGH THE FORUM HERE . . . AND I TOO HAVE THIS PROBLEM. . I WAS OVER TO MY FRIENDS HOUSE WHEN HE UPDATED FF AND FLASH THE PROBLEM STARTED FOR HIM AND WHEN I GOT HOME . . I FOUND NOW I HAD THE SAME PROBLEM NAMELY NO REAL PLAYER DOWNLOAD BUTTON ON ANY VIDEOS IN FIREFOX . SO I UNINSTALLED FIREFOX COMPLETELY (FIRST I LEFT MY SETTINGS() DIDN'T WORK . . SO I DID IT AGAIN TOOK EVEN SETTINGS OUT. . BYE BYE BOOKMARKS (I KNOW THERE WAS A WAY TO SAVE THEM . . BUT IT SOUNDED LIKE SOOOOO MUCH WORK. .. ANY WAY STILL DIDN'T WORK EVEN THEN. .. I TRIED IE GOT THE RP DOWNLOAD BUTTON . .BUT IT SAYS " CAN'T DOWNLOAD" ANYTHING? SO I FOUND THE ONLY WAY WAS OPEN REAL PLAYER - FILE -OPEN- AND PASTE THE VIDEO URL IN IT . . DOWNLOAD BUTTON WAS THERE AND DOWNLOAD WAS NORMAL . . KIND OF A PAIN . . BUT AT LEAST NOW I CAN PLAY VIDS IN FF AND DOWNLOAD THEM IN REALPLAYER. ALSO OTHER RP FUNCTIONS SEEM TO WORK JUST FINE. .. MAYBE THIS WILL HELP SOMEBODY ELSE GET THROUGH ALL THIS. .. I USUALLY NEVER HAVE AUTO-UPDATES ON . . AND THEY WON'T BE ON AGAIN . . BEEN THROUGH TOO MUCH OF THIS STUFF WITH UPDATES. . ..NOW I HAVE TO GO EXPLAIN ALL THIS TO MY FRIEND WHOM I SUGGESTED HE UPDATE HIS OLD OLD VERSION OF FF. BUT I HOPE WE GET A FIX FOR HIM SOON TOO..

This thread has gone off-topic repeatedly, and with threads this long too many users don't read the instructions for the fix which has been posted repeatedly. And in this thread the answer is the first posting.

Please use the Ask a question button on the right-side of a main forum page to start your own thread to get help for your support issue.

Moderator has locked this answer thread.