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I'm just trying to update from 3.5.8 to the latest version. Started on the website and it downloaded a desktop image only, no application. Then tried on Firefox to update under "Help". It's been spinning for an hour! Help. I just want the latest version

bjwilliston
bjwilliston
Posted

I'm just trying to update from 3.5.8 to the latest version. Started on the website and it downloaded a desktop image only, no application. Then tried on Firefox to update under "Help". It's been spinning for an hour! Help. I just want the latest version

  • Question details
    Product Firefox

Additional System Details

This happened

Not sure how often

This started when...

today

Installed Plug-ins

  • Gecko default plugin
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  • WebEx General Plugin Container Version 166
  • npmnqmp 071503000004
  • Shockwave Flash 11.1 r102
  • Java Plug-In 2 for NPAPI Browsers
  • 4.0.60831.0
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  • Shockwave for Director 11.5.8r612
  • The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.
  • iPhoto6

Application

  • User Agent: Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.6; en-US; rv:1.9.1.8) Gecko/20100202 Firefox/3.5.8

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cor-el
cor-el
  • Top 10 Contributor
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8288 solutions 78436 answers
Posted

If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data if you uninstall and (re)install Firefox.