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I'm trying to update Firefox by going to "Help" but I'm unable to select "Check for Updates". Help!!

carahines
carahines
Posted

There are several websites and online services that are becoming an issue or are unusable for me because I don't have the most current version of Firefox. But I've tried to update it and cannot. I go to the "Help" pull-down menu, and the "Check For Updates" option is grayed out and un-selectable. Please help!

Chosen solution

by cor-el

If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.

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  • Question details
    Product Firefox

Additional System Details

Installed Plug-ins

  • Cooliris embbedded in a tab
  • Gecko default plugin
  • Runs Java applets using the latest installed versions of Java. For more information: Java Embedding Plugin. Run version test: Java Information.
  • http://www.facebook.com/fbplugin/
  • Shockwave Flash 10.0 r22
  • Java Plug-In 2 for NPAPI Browsers
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • 4.0.51204.0
  • iPhoto6

Application

  • User Agent: Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.6; en-US; rv:1.9.1.6) Gecko/20091201 Firefox/3.5.6

More Information

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cor-el
cor-el
  • Top 10 Contributor
  • Moderator
8279 solutions 78363 answers
Posted

Chosen Solution

If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.