Chosen Solution

Something that you have installed has changed your User Agent or is keeping your User Agent from updating with the new install/update of Firefox. I suspect that it is Fast Browser Search which is shown as part of your User Agent. To get rid of Fast Browser Search do the following:

1. Close Firefox (Firefox button > Exit OR File > Exit)
2. Open the Windows XP Control Panel and remove/uninstall "Fast Browser search protection" and "Fast Browser Search" (MyWebTatoo)
   • See --> http://support.microsoft.com/kb/307895
   • Your User Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.15) Gecko/2009101601 Firefox/3.0.15 (.NET CLR 3.5.30729) FBSMTWB
   • What is a User Agent: http://en.wikipedia.org/wiki/User_Agent
3. Start Firefox
   • Reset your User Agent following the instructions in the article below:
     • See --> Reset your user agent
   • Check your Firefox version:
     • See --> Finding your Firefox version

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Not related to your question, but...

You may need to update some plug-ins. Check your plug-ins and update as necessary:

• Plug-in check: https://www-trunk.stage.mozilla.com/en-US/plugincheck/
• Adobe Shockwave for Director Netscape plug-in: Installing (or Updating) the Shockwave plugin with Firefox
• Adobe PDF Plug-In For Firefox and Netscape: Installing/Updating Adobe Reader in Firefox
• Shockwave Flash (Adobe Flash or Flash): Updating Flash in Firefox
• Next Generation Java Plug-in for Mozilla browsers: Installing or Updating Java in Firefox

Question owner

Thanks for trying to help me. I opened my programs to remove Fast Browser but don't have it. I also did as you suggested and updated Adobe and 2 other programs that were running old versions then restarted but no luck. Thank you anyway, I appreciate it.

Did you try resetting your User Agent as I suggested in item 3 in my reply?

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Helpful Reply

Did you reset the user agent?

You have a corrupted user agent that identifies you as Firefox/3.0.15 Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.15) Gecko/2009101601 Firefox/3.0.15 (.NET CLR 3.5.30729) FBSMTWB

See:

• https://support.mozilla.com/kb/Websites+or+add-ons+incorrectly+report+incompatible+browser
• http://kb.mozillazine.org/Resetting_your_useragent_string_to_its_compiled-in_default

You can open the about:config page via the location bar and do a search for general.useragent.override via the Filter at the top of the about:config page.
You can reset the pref general.useragent.override if it appears bold (user set) via the right-click context menu to the default value.

• http://kb.mozillazine.org/about:config

Question owner

That worked. I can't thank you enough!!!