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Firefox 4 is unusable due to excessive Memory usage - when is the fix?

Posted

There are just so many people complaining about Firefox 4 - all with the same basic problem - Firefox 4 consumes far-too much memory and appears to increase memory usage over time.

So far I have heard NOTHING from Mozilla regarding this problem.

Have Mozilla identified the problem? Is there a work around? When will there be a permanent fix?

Modified by IanSeale

Helpful replies

Oh for crying out loud...what, are you taking lessons from Microsoft Tech Support? "There's nothing wrong with our product, the problem must be with THEM, their stuff isn't compatible with us. Or you're just using it wrong."

SHUT UP, JOHN. You're doing spin control and you know it. Firefox users have been complaining about this for YEARS, and the number of complaints keeps going up with each update. The problem is getting worse, not better, and it's obviously because Mozilla just doesn't care...because it couldn't possibly be this hard to really fix it if they actually applied themselves.

It was a HUGE mistake for me to allow Firefox to install version 4 on my machine, the hanging and crashing was nearly instanteous. The install was at 9:30 this morning, it's now barely before noon, and I've already had to force a shutdown three times already. This product is completely unusable.

I've had it. I can't stand this any more. The only reason I didn't quit using Firefox a year ago is that Chrome doesn't quite work right with the proprietary website I have to use at work. I can't stand the way the interface looks on Explorer, BUT AT LEAST THE FERSHLUGGENER THING WORKS. Mozilla has done the impossible: they've pushed an ex-Microsoft user back to Microsoft. Congratulations!

Go to answer 58

John99, I’ve experienced the same. I installed FF4 2 days ago and immediately experienced problems with excessive memory use and FF regularly freezing. On installation and restart it had exactly the same websites open & exactly the same add-ons & extensions as my previous version of FF but memory use almost doubled. I’ll notice the hard drive light flickering madly; when that happens the memory used is increasing (without any activity on my part – I’ll just be reading a page) – it will climb from low 300 thou K to over 500 thou K (as reported in Windows Task Manager). FF remains unresponsive & hence unusable. I made no other changes to my system.

Nothing is being downloaded, again according to Win Task Manager. Other programs being run concurrently are minimal – Windows Mail & MS Word. Again, absolutely no different to previous versions of FF.

Recent event: Went to open one page - FF not responding went for well over half an hour, then abruptly all settled down and I was able to open several pages without incident.

‘You will need to narrow down what causes a particular problem’ I have already attempted the standard procedures - disabled add-ons, run in safe mode – to no effect. The excessive memory use remains & this is with half the number of tabs open. As mentioned previously I had exactly the same web pages open as in the previous version when this problem did not occur. There are no particular sites causing problems – I’ve experimented opening & closing various pages. It often seems to happen after a period of non activity, ie where I have been reading a long page or been away from the computer. The first (& I really do mean the first) time I click on FF4 the @##$% thing freezes.

‘( A long shot but also try to see if the problem is only whilst the firefox 4 html5 parser is enabled. ) ‘ What? I don’t have a clue what this means – I’m a user not a developer or programmer.


further info: exactly what ‘further info’ is required and exactly how does one obtain it…remembering again that I am a user not a programmer!

I've spent hours on this - the latest was based on advice I read elsewhere on these forums. I installed Leak Monitor version 0.4.6 On reopening Firefox (with 14 tabs) there were eventually over 100 leaks reported – the number grew as I tried to close them. One report generated over 100 pages!!!! I would close report windows and more would open. There were 2 types of leaks: Reclaimed leak alert, and New leak alert. Unfortunately none of this means anything to me & may not be relevant... and if it is how on earth do I gather information from over 100 alerts?

Go to answer 18

Additional System Details

This happened

Every time Firefox opened

This started when...

All the goddamn time

Installed Plug-ins

  • Logitech Device Detection
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Default Plug-in
  • Shockwave Flash 10.2 r153
  • Next Generation Java Plug-in 1.6.0_24 for Mozilla browsers
  • 2.0.40115.0
  • 6.0.12.1483
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealJukebox Netscape Plugin
  • Adobe Acrobat Plug-In Version 5.00 for Netscape
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • DRM Store Netscape Plugin
  • DRM Netscape Network Object
  • Npdsplay dll

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 5.0; en-GB; rv:1.9.2.16) Gecko/20110319 Firefox/3.6.16

More Information

There are just so many people complaining about Firefox 4 - all with the same basic problem - Firefox 4 consumes far-too much memory and appears to increase memory usage over time.
So far I have heard NOTHING from Mozilla regarding this problem.
Have Mozilla identified the problem?
Is there a work around?
When will there be a permanent fix?

poetpriest 0 solutions 2 answers
Posted

As I've said before, memory leaks are always epidemic with a voluntary software development organization. No one likes to track down memory leaks, it simply isn't sexy enough. See, gurus don't do memory leaks, they design and prototype and then get some other "flunkie" to clean up the details. Anyone who has worked a development environment knows this.

shadowlmd 0 solutions 1 answers
Posted

I have only one tab that is always open (gmail.com) and I have only one plugin enabled (Adobe Flash) and only three extensions installed (NoScript, FlashGot, User Agent Switcher). After surfing for few hours and closing all but one tab, Firefox 4 and 5 uses ~160 MB private memory! And it's not even related to Adobe Flash, because it's running in plugin-container.exe. I have never ever seen so huge memory usage with 3.6 and I don't see any major improvement in 4+ over 3.6. Obviously, while adding useless stuff into browser, Mozilla added loads of memory leaks. I'm unhappy Chrome user now. At least it's not so memory-hungry.

powerdoesntrun 0 solutions 7 answers
Posted

Firefox 5 is no better, nor do we get any better answers. I'm sick of people blaming it on users, extensions and web sites.

"It's the browser, stupid"

https://support.mozilla.com/en-US/questions/837653

John99
  • Top 10 Contributor
  • Moderator
422 solutions 5725 answers
Posted

The techies are working away at trying to fix memory problems, one fix has resolved several bugs and will be in Firefox 7. Firefox 7 moves to the Aurora channel next week and should be released fully in September.


Update,
Firefox 7 Aurora release Blog - 7th July is saying:

Optimized Memory Use:
   Improved memory management: For many users, memory use is reduced by 30 percent or more, responsiveness is enhanced
   The JavaScript garbage collector runs frequently to free up more memory when Firefox is idle

Modified by John99

Posted

Question owner

OK.... I thought FF 5 was the answer but in the last couple of days FF 5 has become unusable, I've now rolled back (again) to 3.6.18. I can't quite understand how 'upgrades' just plain aren't.

PakLurah 0 solutions 1 answers
Posted

I had this same issue. I had to use another browser if I don't want my system to crash. It is already updated to Firefox 5 but still 200MB RAM used

moueza 0 solutions 1 answers
Posted

Same problem: sure I have many favorites, etc so normal it gets slower, but it MUST NOT CRASH!!!, please. To prevent it, I must create a new virgin profile. What a shame!!! for a very good browser.

Criticatlarge 0 solutions 1 answers
Posted

OK, Folks, perhaps this will help. Or at least open up a can of worms...

 Until a few months ago, FF worked great.  So did YouTube, Netflix, most
 websites.  Then.. SOMEthing changed.  Possibilities are:
    product updates: 
       XP, AVAST, Spyware Terminator, Chrome, FireFox,
       Internet Exploder...erm..., Malwarebytes, MS Silverfright,
       Adobe Flash-in-the-pan
    downloads: 
       PROC EXPLORER, PROC MONITOR, other NIRSOFT stuff
         (some nice things there...)
       IOBIT SMART DEFRAG 2
  for starters.  Stuff ran O-K but not great on my KM400A / AMD 1.66Mhz
  underfed (1.15 Gb RAM) vintage 2004 machine.  N.B. NO VIDEO BOARD.
  (oh, forgot. XP SP3 HOME, .NET disabled)
  Watched YouTube,  Netflix, surfed.. and was happy.
     NOW.. VLC crashes instantaneously; Firefox, Chrome, IE start up..
 BUT.. according to PROCEXP memory just keeps a-climbing and a-climbing
 when trying to use Adobe Flash or Silverlight.  On MY pc, anyway. Then
 ka-boom (product crash) or ka-BOOM (system crash).
     On my g/f's PC (1.8GHz AMD, 2MB, Radeon 7000 graphics, XP SP3 PRO
      I left .NET intact) stuff works JUST GREAT. DID do a complete reinstall
      last December, though.
     So, something's eating memory. OR **inhibiting** garbage collection across ALL  browsers.  How does Windoze handle garbage collection?????
    (OR it could be a virus, but MalBytes / AVAST say "neigh!".
     JAVA ???  Eh?
  Same conditions apply even though I now have 2GB ram and a graphics
board: crash, crash, CRASH.
   Anyone got kewl diagnostic tools that might shed some light on this??
   Thanks!
marxdrive 0 solutions 1 answers
Posted

In my experience It's the plugins we use that consume so much ram over time. I now use "Memory Fox" Which reduces my ram consumption from 929MB to under 200MB at all times.

(no I'm not the creator of the plugin) Ha Ha

I hope someone finds this useful. Mozilla team keep up the good work.

John99
  • Top 10 Contributor
  • Moderator
422 solutions 5725 answers
Posted

If you actually get a crash I suggest

  • start your own thread about the crash - bay all means cross linc to or from this thread if you think it helps
  • see the tips and suggestions in Firefox crashes - Troubleshoot, prevent and get help fixing crashes
    • please ensure you post recent crash ID s in your post
    • consider using the template question linked from the above linked article

As for diagnostics, of crashes I think mainly it is a hard slog and try manually to use safe mode and disable all plugins

  • that either
    1. solves the crashing problem, in which case try re-enabling extensions to find the guilty party
    2. or firefox still crashes, in which case your new question may be considered suitable for filing a bug, or provide enough info to find an existing one relating to the problem

For diagnostics of memory problems type in about:memory in the location bar, in the most recent versions of firefox that provides a lot of information, showing what is using up your memory.

the-edmeister
  • Top 10 Contributor
  • Moderator
2743 solutions 21570 answers
Posted

Locking this thread. Please follow the suggestions that John99 made in the posting above.