Firefox keeps crashing unexpectedly, over 45 times now. I can't figure out why nor how to stop it.
I have had firefox for years and within the past week it has crashed unexpectedly a lot, over 45 times now. I have uninstalled and reinstalled it, I have used different themes, I've scanned it with my anti-virus several times, I have changed my add-ons and nothing seems to be working.
Helpful replies
If you're on windows and use Comcast, the Comcast constant guard had an update a couple weeks ago that caused Firefox to crash with loading pages. They have a fix now so it should be addressed in the next update. You can also uninstall Constant Guard.
Go to answer 2Additional System Details
Crash ID
a4cee03c-3f37-4544-8ec9-cc25e2101119
Installed Plug-ins
- np-mswmp
- Pando Web Installer
- NPRuntime Script Plug-in Library for Java(TM) Deploy
- Default Plug-in
- Shockwave Flash 10.1 r85
- Office Live Update v1.5
- NPWLPG
- Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
- Java(TM) Platform SE binary
- Next Generation Java Plug-in 1.6.0_20 for Mozilla browsers
- Adobe PDF Plug-In For Firefox and Netscape
Application
- User Agent: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.2.12) Gecko/20101026 Firefox/3.6.12 GTB7.0 ( .NET4.0C)
More Information
Application Basics
Name
Firefox
Version
3.6.12
Profile Directory
Open Containing Folder
Installed Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Adblock Plus
1.3.1
false
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Conduit Engine
3.2.3.3
false
engine@conduit.com
Go To Google
0.20
true
{BCC877E7-7F3F-4632-8338-DAEE4475DE35}
Google Toolbar for Firefox
7.0.20100326W
true
{3112ca9c-de6d-4884-a869-9855de68056c}
Java Console
6.0.13
false
{CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA}
Java Console
6.0.15
true
{CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA}
Java Console
6.0.17
false
{CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA}
Java Console
6.0.18
false
{CAFEEFAC-0016-0000-0018-ABCDEFFEDCBA}
Java Console
6.0.20
false
{CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA}
Microsoft .NET Framework Assistant
1.2.1
false
{20a82645-c095-46ed-80e3-08825760534b}
Skype extension for Firefox
2.2.0.102
false
{B13721C7-F507-4982-B2E5-502A71474FED}
StumbleUpon
3.76
true
{AE93811A-5C9A-4d34-8462-F7B864FC4696}
uTorrentBar Community Toolbar
3.2.3.3
true
{bf7380fa-e3b4-4db2-af3e-9d8783a45bfc}
AVG Safe Search
10.0.0.1151
true
{3f963a5b-e555-4543-90e2-c3908898db71}
Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.fixup.alternate.enabled
false
browser.history_expire_days.mirror
180
browser.history_expire_days_min
1
browser.places.importDefaults
false
browser.places.migratePostDataAnnotations
false
browser.places.smartBookmarksVersion
2
browser.places.updateRecentTagsUri
false
browser.startup.homepage
http://www.facebook.com/home.php
browser.startup.homepage_override.mstone
rv:1.9.2.12
dom.max_script_run_time
1800
extensions.lastAppVersion
3.6.12
general.useragent.extra.microsoftdotnet
( .NET4.0C)
javascript.options.showInConsole
true
keyword.URL
http://www.google.com/search?ie=UTF-8&oe=UTF-8&sourceid=navclient&gfns=1&q=
network.cookie.prefsMigrated
true
places.last_vacuum
1289345110
print.print_printer
HP Deskjet F4100 series
print.printer_HP_Deskjet_F4100_series.print_bgcolor
false
print.printer_HP_Deskjet_F4100_series.print_bgimages
false
print.printer_HP_Deskjet_F4100_series.print_command
print.printer_HP_Deskjet_F4100_series.print_downloadfonts
false
print.printer_HP_Deskjet_F4100_series.print_edge_bottom
0
print.printer_HP_Deskjet_F4100_series.print_edge_left
0
print.printer_HP_Deskjet_F4100_series.print_edge_right
0
print.printer_HP_Deskjet_F4100_series.print_edge_top
0
print.printer_HP_Deskjet_F4100_series.print_evenpages
true
print.printer_HP_Deskjet_F4100_series.print_footercenter
print.printer_HP_Deskjet_F4100_series.print_footerleft
&PT
print.printer_HP_Deskjet_F4100_series.print_footerright
&D
print.printer_HP_Deskjet_F4100_series.print_headercenter
print.printer_HP_Deskjet_F4100_series.print_headerleft
&T
print.printer_HP_Deskjet_F4100_series.print_headerright
&U
print.printer_HP_Deskjet_F4100_series.print_in_color
true
print.printer_HP_Deskjet_F4100_series.print_margin_bottom
0.5
print.printer_HP_Deskjet_F4100_series.print_margin_left
0.5
print.printer_HP_Deskjet_F4100_series.print_margin_right
0.5
print.printer_HP_Deskjet_F4100_series.print_margin_top
0.5
print.printer_HP_Deskjet_F4100_series.print_oddpages
true
print.printer_HP_Deskjet_F4100_series.print_orientation
0
print.printer_HP_Deskjet_F4100_series.print_pagedelay
500
print.printer_HP_Deskjet_F4100_series.print_paper_data
1
print.printer_HP_Deskjet_F4100_series.print_paper_height
11.00
print.printer_HP_Deskjet_F4100_series.print_paper_size_type
0
print.printer_HP_Deskjet_F4100_series.print_paper_size_unit
0
print.printer_HP_Deskjet_F4100_series.print_paper_width
8.50
print.printer_HP_Deskjet_F4100_series.print_reversed
false
print.printer_HP_Deskjet_F4100_series.print_scaling
1.00
print.printer_HP_Deskjet_F4100_series.print_shrink_to_fit
true
print.printer_HP_Deskjet_F4100_series.print_to_file
false
print.printer_HP_Deskjet_F4100_series.print_unwriteable_margin_bottom
0
print.printer_HP_Deskjet_F4100_series.print_unwriteable_margin_left
0
print.printer_HP_Deskjet_F4100_series.print_unwriteable_margin_right
0
print.printer_HP_Deskjet_F4100_series.print_unwriteable_margin_top
0
print.printer_HP_officejet_6200_series.print_bgcolor
false
print.printer_HP_officejet_6200_series.print_bgimages
false
print.printer_HP_officejet_6200_series.print_command
print.printer_HP_officejet_6200_series.print_downloadfonts
false
print.printer_HP_officejet_6200_series.print_edge_bottom
0
print.printer_HP_officejet_6200_series.print_edge_left
0
print.printer_HP_officejet_6200_series.print_edge_right
0
print.printer_HP_officejet_6200_series.print_edge_top
0
print.printer_HP_officejet_6200_series.print_evenpages
true
print.printer_HP_officejet_6200_series.print_footercenter
print.printer_HP_officejet_6200_series.print_footerleft
&PT
print.printer_HP_officejet_6200_series.print_footerright
&D
print.printer_HP_officejet_6200_series.print_headercenter
print.printer_HP_officejet_6200_series.print_headerleft
&T
print.printer_HP_officejet_6200_series.print_headerright
&U
print.printer_HP_officejet_6200_series.print_in_color
true
print.printer_HP_officejet_6200_series.print_margin_bottom
0.5
print.printer_HP_officejet_6200_series.print_margin_left
0.5
print.printer_HP_officejet_6200_series.print_margin_right
0.5
print.printer_HP_officejet_6200_series.print_margin_top
0.5
print.printer_HP_officejet_6200_series.print_oddpages
true
print.printer_HP_officejet_6200_series.print_orientation
0
print.printer_HP_officejet_6200_series.print_pagedelay
500
print.printer_HP_officejet_6200_series.print_paper_data
1
print.printer_HP_officejet_6200_series.print_paper_height
11.00
print.printer_HP_officejet_6200_series.print_paper_size_type
0
print.printer_HP_officejet_6200_series.print_paper_size_unit
0
print.printer_HP_officejet_6200_series.print_paper_width
8.50
print.printer_HP_officejet_6200_series.print_reversed
false
print.printer_HP_officejet_6200_series.print_scaling
1.00
print.printer_HP_officejet_6200_series.print_shrink_to_fit
true
print.printer_HP_officejet_6200_series.print_to_file
false
print.printer_HP_officejet_6200_series.print_unwriteable_margin_bottom
0
print.printer_HP_officejet_6200_series.print_unwriteable_margin_left
0
print.printer_HP_officejet_6200_series.print_unwriteable_margin_right
0
print.printer_HP_officejet_6200_series.print_unwriteable_margin_top
0
privacy.clearOnShutdown.cookies
false
privacy.clearOnShutdown.downloads
false
privacy.cpd.downloads
false
privacy.cpd.history
false
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.sanitizeOnShutdown
true
security.warn_viewing_mixed
false
https://support.mozilla.com/en-US/kb/Firefox+crashes#Getting_help_with_your_crash
Type about:crashes in the URL bar and hit Enter. Click the hyperlinks to bring up the Crash Report pages and copy'n'paste the URL of each of those reports into the message box here. We'll see if we can help you figure out what is causing those crashes to happen.
There is a bug report linked to your crash ID, but that seems to be related to Kaspersky software and that doesn't show in your modules list (I only see AVG). So your crash might be different.
Start Firefox in Troubleshoot Firefox issues using Safe Mode to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).
- Don't make any changes on the Safe mode start window.
See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems and Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems
See also:
Question owner
there are a ton so I'll just put the latest up so it wont be a giant post: http://crash-stats.mozilla.com/report/index/bp-a4cee03c-3f37-4544-8ec9-cc25e2101119
http://crash-stats.mozilla.com/report/index/82b899c1-91c7-4c42-86cd-606172101119
http://crash-stats.mozilla.com/report/index/dade4c72-6078-4cb5-9e19-720f92101119
http://crash-stats.mozilla.com/report/index/58479ea8-8686-424f-8d8c-bd82a2101119
http://crash-stats.mozilla.com/report/index/4f530604-8089-462b-a52d-78a9d2101118
http://crash-stats.mozilla.com/report/index/bp-8ae6eab5-cb90-4b12-9bcc-2dc8c2101118
http://crash-stats.mozilla.com/report/index/bp-0be02657-0db1-429f-a6f1-337da2101118
http://crash-stats.mozilla.com/report/index/bp-35966ebd-4d56-47fb-958f-635592101118
I have no idea what Kaspersky is. And I've scanned with AVG several times. I've tried using the safe mode also and it still crashed a few times.
https://crash-stats.mozilla.com/report/index/d7817887-23cb-49f5-9e2b-d822a2110419
please help me with this :(
Check if there is an update available for your graphics display card driver.
- Tools > Options > Advanced > General > Browsing: [] "Use hardware acceleration when available"
Do you have any security software that might be locking files in the profile folder?
Looks that Firefox is trying to copy some files.
Report ID
bp-2e834cf3-fe62-4553-afd3-e72ec2110711
bp-c6247978-b30f-4901-b491-823c52110711
bp-e7ed38ad-a46c-489b-9c52-5fb6d2110711
bp-1fcc0323-341a-4eab-b29c-717792110711
All happened today within 3 hours
Modified by jsalas424
The crashes seem to be related to DOM Storage, but the linked bug reports do not seem to apply in your case.
Try to delete the files chromeappsstore.sqlite and webappsstore.sqlite in the Firefox Profile Folder.
You can also check if DOM storage is enabled.
I've used firefox for yonks and it's brilliant, but in the last few days on this machine (Win XP 32 bit) it has just frozen and it stops other windows working too. I can't close it unless I use task manager but no crash report option comes up and the about:crashes does not bring up any reports. I repeatedly got it by trying to load http://www.megaupload.com/?d=DHY6YUL0 and although that works OK now it does happen with other sites
Modified by Arturian
Nilamoore, the owner, get rid of your Conduit Engine a major cause of problems. Google for advice.
Everyone else with problems please ask you own question where we can see your system details. This thread has just become a jumble.
Modified by alan_r
Same problem....keeps crashing....below are ALL my crash reports since 8/1/2011....there are MANY more!
Report ID
bp-b4ebac87-5ab7-43cd-b983-ec54d21108038/3/201110:46 AM bp-21fe05de-5d16-40f7-b071-ed23621108028/2/20113:45 PM bp-421d800f-fd45-409c-801a-6f3a421108028/2/20112:15 PM bp-48e9540e-9751-4486-b56c-d9db721108018/1/20116:18 PM bp-85d38601-15e5-4f61-bb0f-c34ba21108018/1/20113:24 PM bp-0ea94243-16f3-4c41-b5f5-1e75d21108018/1/20112:20 PM bp-6252334b-58b5-45f4-8e60-2da8721108018/1/201111:42 AM bp-b9167733-b2fc-47d1-b685-b988521108018/1/201110:24 AM 59c75aaa-4e7c-48e7-b693-2d3826a338f18/1/20119:36 AM aca7f784-657a-48f5-8fad-0a0721fbea2a8/1/20119:36 AM 4eef1f4e-fb10-4888-bfb5-653d4f95539d8/1/20119:31 AM 04f6d47d-71cd-4002-ad46-e8450882dc278/1/20119:31 AM 16336b04-14f3-48c2-ac2c-21b55a7676728/1/20119:26 AM 20928b5a-cbcb-401c-aa2f-034712de594d8/1/20119:26 AM
Any help would be tremendous.......this has become very annoying and costly!
Modified by cor-el
oops, sorry...you probably need a few the URLs....here are a few:
https://crash-stats.mozilla.com/report/index/bp-b4ebac87-5ab7-43cd-b983-ec54d2110803 https://crash-stats.mozilla.com/report/index/21fe05de-5d16-40f7-b071-ed2362110802 https://crash-stats.mozilla.com/report/index/421d800f-fd45-409c-801a-6f3a42110802 https://crash-stats.mozilla.com/report/index/48e9540e-9751-4486-b56c-d9db72110801 https://crash-stats.mozilla.com/report/index/85d38601-15e5-4f61-bb0f-c34ba2110801
Modified by cor-el
2c81ff5a-972e-4da9-a369-11ddd2110805 8/5/2011 10:50 AM 43ec9a46-90ac-44e1-a133-f1d992110805 8/5/2011 10:47 AM 27c78bdb-2bcd-4372-9e42-48aa62110804 8/4/2011 3:29 PM bc5f6650-f9bd-4be8-9b78-508ca2110804 8/4/2011 3:29 PM 40d709c5-daa0-442a-9bb9-3e5272110801 8/1/2011 9:31 PM bfaed838-9e19-477b-b4a8-ebea32110801 8/1/2011 12:38 PM
Modified by cor-el
firesfox has been crashing multiple times a day since July 5
@brynalevin@earthlink.net
That looks like a problem with starting a plugin.
Do you have the plugin-container process enabled?
Also make sure that you allow the plugin-container process in the firewall.
I've also been encountering multiple crashes per day since July 5. I just followed the instructions you gave brynalevin, but the problem persisted so I changed my settings back.
Here are my crash reports from today. Let me know if you need more to troubleshoot. Thanks!
https://crash-stats.mozilla.com/report/index/bp-2ed0abfd-4400-4301-8dbc-f7d5f2110810 https://crash-stats.mozilla.com/report/index/f81f4269-a075-4887-85aa-28e242110810 https://crash-stats.mozilla.com/report/index/f9a6fbf9-5a89-42b4-848d-6627d2110810
Modified by cor-el
P.S. I just uploaded the latest version of Firefox.
Helpful Reply
I downgraded to Firefox 3.6 and it works now,
I'm on a mac running os X version 10.7.1 and Firefox 6.0.2 and I have been having this problem for at least 3 months now. I'm not sure if it is related, but eventually the mac will have to be rebooted as well. The crash reports are below:
bp-80be2eb5-657a-4378-8bfc-dbf7d2110908 9/8/119:32 AM bp-01815960-fa41-4833-b548-f37d92110905 9/5/115:40 PM bp-bc441dbf-1a6b-48bd-a2d4-172d82110904 9/4/119:19 PM bp-fad98b22-1027-4d22-8ce3-528732110903 9/3/116:59 PM bp-77e287c5-0277-4459-92cc-099bb2110902 9/2/119:18 AM bp-9e210b1b-8c7a-4423-91e9-cf9592110823 8/23/119:42 PM bp-ae6a9c1d-0a55-4992-a6d9-459782110815 8/15/111:56 PM bp-567a4c59-7cfe-4c46-996a-b79472110814 8/14/1111:36 AM bp-0918504c-3b98-4e21-8328-9ee6e2110812 8/12/117:10 PM bp-97169df7-927a-4a25-abae-efce12110812 8/12/117:01 PM bp-413d60ea-d092-44ef-88b8-8d1ed2110812 8/12/116:55 PM bp-6d3c2dae-a298-4ac8-9dd1-7dc4c2110812 8/12/1111:16 AM bp-2901efd7-9599-49f7-9945-b9d622110811 8/11/117:07 PM bp-a18ffe3f-b468-4775-82bb-e92ad2110811 8/11/1111:56 AM bp-7bfdb1bc-a9ee-4084-bc07-140b12110810 8/10/116:45 PM A131AB43-0DC1-481E-B5AA-5CB820B52113 8/10/119:36 AM 732CCC20-2056-450C-ADFF-17945F8F3CB7 8/5/118:54 AM bp-d42ddbd2-ea81-4b9c-8ace-d3b1c2110802 8/2/116:32 PM bp-deeeb2d1-b316-4999-9885-719f12110802 8/2/1112:31 PM bp-479ff4d9-a3aa-4250-a96d-d31d72110710 7/10/114:15 PM D5A8AA20-BE92-4329-A286-F2DBFDBBF685 7/10/117:09 AM F1FC3DED-37DA-4F96-AAE1-EF84F075A499 6/10/119:54 PM
Modified by cor-el