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Hotmail help says to optimize Firefox to correct Attachment ID has bad format problem when there is not attachment - how do I optimized Firefox 3.6.12?

harnicem
harnicem
Posted

Several day ago my Hotmail acct seemed to be hacked as the following email I think this is a nice website,I like it very much.If you have time please browse it.Maybe you can find some products that are suitable for you.Their priciple is :100% original and brand new,100% satisfied! Their address http://dpzc.net/#512.com/img/26_qtr.jpg/ 

Email：hkdpzc@hotmail.com

Msn: dpzchk@188.com was sent to my entire address book, and now when I try to sent a hotmail I get an error message saying Attachment Id Has Bad Format, even though there is no attachment. (This problem does not happen in IE8)

I did Hotmail help and their response was 'I advise you to optimize your browser. If you have a browser that’s not Internet Explorer, you can visit its Help section.'

How do I optimize Firefox 3.6.12?

or what other suggestions do you have

Chosen solution

by cor-el

Clear the cache and the cookies from sites that cause problems.

  • "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
  • "Remove the Cookies" from sites causing problems: Tools > Options > Privacy > Cookies: "Show Cookies"
Read this answer in context 13

Helpful replies

Delete any traces of Silverlight from your HD, you will be able to send attachments normally thereafter.

Go to answer 3
  • Question details
    Product Firefox

Additional System Details

Sites Affected

http://www.hotmail.com

Installed Plug-ins

  • npmnqmp 989898989877
  • Office Plugin for Netscape Navigator
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Heppkat Communicator
  • Adobe PDF Plug-In For Firefox and Netscape "9.4.0"
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Default Plug-in
  • Google Update
  • Shockwave Flash 10.1 r85
  • iTunes Detector Plug-in
  • DivX Web Player version 2.0.0.254
  • Next Generation Java Plug-in 1.6.0_21 for Mozilla browsers
  • 4.0.50917.0
  • Bing Bar
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • Zylom Plugin
  • Npdsplay dll
  • DRM Store Netscape Plugin
  • DRM Netscape Network Object

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.12) Gecko/20101026 Firefox/3.6.12 (.NET CLR 3.5.30729)

More Information

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cor-el
cor-el
  • Top 10 Contributor
  • Moderator
8253 solutions 78145 answers
Posted

Chosen Solution

Clear the cache and the cookies from sites that cause problems.

  • "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
  • "Remove the Cookies" from sites causing problems: Tools > Options > Privacy > Cookies: "Show Cookies"
harnicem
harnicem
Posted

Question owner

Your suggestion seemed to fix the problem - thank you so much!

cplbaldwin
cplbaldwin 0 solutions 2 answers
Posted

Helpful Reply

Delete any traces of Silverlight from your HD, you will be able to send attachments normally thereafter.