Support Forum

I have just upgraded to Firefox 21.0 on my Solaris 10 system. (I know, it's not supported--sue me.) I have replicated the plugins directory from my Firefox 20.0.1 installation. All plugins appear in the Add-ons Manager, and work properly, in Firefox 20.0.1, but Firefox 21.0 tells me ``You do not have any add-ons of this type installed. How do I get Firefox 21.0 to recognize the installed plugins? Thanks.

After upgrading to FF 21, search engines no longer appear in the bar on the top right of screen, so no searches are possible. I can navigate to my bookmarks and apparently also to links contained in emails.

If I right-click on the FF icon, and choose the "run as administrator " option, the search engines are there again. I tried deleting the parent.lock file from the profiles folder, as this solution had solved a problem I'd had recently with the previous version of FF (not being able to open FF, and getting the error message about another version of it running, which had to be closed first - but there was no other version running. In that case, too, before finding out about the solution, I was able to open FF by using the "run as administrator" option). However deleting the parent.lock file didn't solve this problem.

I'd be grateful for your help, especially if put in simple terms a not hugely computer-literate person like myself can understand!

When doing a google search, I see no thumbnail images for things like youtube video's or an image that would typically come from authority site. Is there a setting in FireFox that is inhibiting this?

Compared to IE or Chrome which does shows a little image in Google search results.

Running android mobile firefox. After yesterday's update it crashed and it wiped all bookmarks snd history. I went into settings and clicked "restore from android". It did, but my Chrome bookmarks. Then it crashed again after that and all was wiped again. Getting too unstable to use now. If there is no way of recovering all my lost

On a few sites, the pages load very slow (minutes). I had the exact same problem (same pages as well) on another computer and fixed it by formatting/installing windows 8. I'd like to avoid formatting this computer. It loads much faster in IE.

What I have: Windows 7 (all updates), Firefox 21

What I don't have: antivirus software special firewall settings

What I've tried: Uninstall (everything in Firefox), reboot, reinstall Firefox Remove cookies, history Safemode run Unchecked hardware accel

Hello, I have Firefox sync on several devices and they all tell me that Firefox Sync does not work because of server maintenance. But the Status page says the servers are up. From the log files I can see that it is just bookmark synching that fails, tabs, history etc... work fine. Here is an extract from my log:

http://pastebin.com/fVn2fZEw

I already tried reseting my profile (well, making a new one), nothing works.

I updated Firefox on my Samsung Galaxy S2, and after opening the new version I discovered my bookmarks were gone. Is there any way I can get them back?

Not sure if this is relevant, but when I look at the Application settings, it shows firefox has about 400MB of data. I have no cleared this data as I feel the bookmark info may be included in that somewhere? But is there any way to access it?

I was told that, once I installed and used CHROME, it took over for most of any other browser's operation. I have removed CHROME as best I could, because of privacy concerns, but I notice in FIREFOX's about:config many references to CHROME. I would like to remove them. Is it advisable or safe? Or would I be better off un-installing FIREFOX and downloading a new copy of it??... and if so, how do I save my Bookmarks, etc.?? Best Regards, Bill Lindquist

For a long time my chosen websites appeared as thumbnail images on the new tab page when I began a new session, maybe since about FF15, I don't recall for sure. Recently, however, whilst using FF20.0.1 this behaviour stopped and none of the thumbnail images for my selected websites opened up, although the links to them remained and this behaviour has continued to FF21, which I have been using since yesterday (19th May). This is not a serious issue, but I do like things to work properly and to understand why they don't. I don't know why there should be a relationship between the two events, but the problem began after having opened the new tab page and before the images opened up I clicked on one of the links - where the thumbnail image would normally be - to go to the website; thereafter FF failed to retain a memory of the thumbnail images from one session to the next. By the way, I never empty my history cache only my main web cache that has previously had no effect on my new tab thumbnails, not since about FF15 or so anyway.

I go to a website that requires a Java plug-in. I downloaded the latest update (21) for Java 7 from Oracle but when I go to Add-Ons>Plugins in Firefox 20 the Java plug-in doesn't appear and when I do a search at the Get Add-ons nothing that mentions the Java Plug-in shows up. Where can I get the plug-in required to use with JRE7u21?

Mac OS 10.7.5, Firefox 20.0, Java Runtime Environment 7 update 21

I have a website builded on jQuery Mobile platform. I have a bug on Firefox 21 on Android 4.1.2 on Samsung galaxy s3.

I open this page http://m.daripodarki.ru/order/2594/ The screen is narrow and email fields go one by one, so when I enter the data in it, the page scrolls up in order to show the fields above the phone keyboard. Then I press the button bellow to switch to the next screen.

There are 2 buttons on top of the each page on header section (the blue one). "О магазине - About" in the left corner and "Мой кабинет- Private room" in the right corner.

And also there are 2 radio-buttons on the next screen "сейчас"(now) and "Выбрать дату и время" (select date and time). They are performed as regular buttons (thanks to jquery mobile). When I click on "Сейчас"-button (the left one), the top left button in the header section presses, althought another button was pressed. The same situation repeats when I click on the gap on opposite site, althought there is no any buttons. That switches me on another page (Private room)

I am not sure whether that is a firefox bug or jQuery Mobile bug, but that situation happens in firefox only.

So in conclusion: if the previous screen was scrolled up and we moved to the next screen the elements on the middle of the page inherit the functionality that belongs to elements on the top of that page.

Help me please to understand the nature of this problem to fix it on my website. Thanks.

I just download Firefox for my tablet, and I am trying to get the browser to be set up just as it in on my desktop. I would like it to look like the classic view, menu bar, bookmarks, and so forth, but there does seem to be any way to change the settings. Could you please help with this.

I accidentally typed "amd" instead of "and" and FF asked me if I meant to typed "aided". Really? Often times the word I'm looking for isn't even listed in the suggestions. And if it has a apostrophe forget it, FF has no clue about punctuation. Why? You'd think by now it'd be able to learn these things. Internet Explorer has no trouble. Can I import their dictionary somehow?

I have a new W7 laptop that just won't run FF. It goes unresponsive because of scripts that are causing problems. Yesterday I uninstalled FF and tried a new download. FF worked perfectly all day with just Roboform added. Today I'm getting the same unresponsive browser again with two scripts that have shown.

Script:chrome://browser/content/tabbrowser.xml:2113 Script:chrome://global/content/bindings/tabbox.xml:761

I can't do anything with FF. Tried starting in safe mode an that won't work either. Having to use G Chrome - please help me get FF working

Control key (ctrl) zooms window, can't copy, paste, etc. using the control key without the window zooming in, this does not happen using other browsers, it started about 1 week ago, possibly after the last firefix upgrade, windows 8

When I scroll down a page, it automatically goes back to the top. Not sure this is related strictly to Firefox.

Ad popups appear in the uppermost left-hand corner of the desktop screen every time I start Mozilla Release 17.0 and are blocked from redirecting me to another website. The source address of each is, as the subject states: http://techblog4uonly.blogspot.com - Laura's Blog - Mozilla Firefox.

 These do not close until Firefox closes, and then sometimes persist until I use Task Manager to force them closed.  Going to the site blogspot.com takes me to https://accounts.google.com/ServiceLogin?service=blogger&passive=1209600&continue=http://www.blogger.com/home&followup=http://www.blogger.com/home<mpl=start#s01
 The site http://techblog4uonly.blogspot.com takes me to Laura's Blog, and her address is Laurapolock@gmail.com.  I do not recall giving Laura Polock permission to embed script on my home computer.  I don't find a way to gracefully put this, but if she is not generating ad revenue by desk-spam, then who is?  If she has been hijacked, then who better to tell her than the community she hopes to serve with identity protection - and that is one of her offers.