Figure out if it’s Firefox or the website that’s causing the problem?

1. Open a new tab and check to see if you can load another website like google.com or mozilla.org.
   • If you can open another site, see:
     • The problem only happens with certain websites
   • If you cannot open another site, continue to the next step.
2. Launch another browser, like Internet ExplorerSafariGoogle Chrome, and try to open the site you were having problems with.
   • If the site works in another browser, see:
     • The problem only happens in Firefox
   • If the site does not work in another browser, see:
     • The problem happens in all web browsers

Fix issues with popular websites and services (Facebook, YouTube, Google, etc.)

•  Some websites or shopping carts don't update
•  Fix problems with Facebook games, chat and more
•  Change the program used to open email links
•  Google Toolbar is no longer compatible with Firefox - Here are some alternatives
•  Check that your plugins are up-to-date

Fix problems with how websites work

•  Quick fix – try clearing cookies and cache
•  Troubleshoot and fix errors when trying to load websites
•  Troubleshoot extensions and themes that could be interfering with a website
•  Troubleshoot plugins that could be causing problems with a website
•  Fix login issues on websites that require a username and password
•  Websites say cookies are blocked - Unblock them
•  Flash video won't play full screen on YouTube, Facebook and other websites
•  Fix common audio and video issues
•  Firefox can't load websites but other browsers can
•  Websites show a spinning wheel and never finish loading
•  Firefox and other browsers can't load websites
•  Websites say that Firefox is outdated or incompatible even though it's the latest version
•  What to do if you can't download or save files

Fix problems with how websites look and print

•  Websites look wrong or appear differently than they should
•  Fix printing problems in Firefox