Figure out if it’s Firefox or the website that’s causing the problem?

1. Open a new tab and check to see if you can load another website like google.com or mozilla.org.
   • If you can open another site, see:
     • The problem only happens with certain websites
   • If you cannot open another site, continue to the next step.
2. Launch another browser, like Internet ExplorerSafariGoogle Chrome, and try to open the site you were having problems with.
   • If the site works in another browser, see:
     • The problem only happens in Firefox
   • If the site does not work in another browser, see:
     • The problem happens in all web browsers

Fix issues with popular websites and services (Facebook, YouTube, Google, etc.)

•  Some websites or shopping carts don't update
•  Problems using Facebook in Firefox
•  Changing the e-mail program used by Firefox
•  Google Toolbar is not compatible with Firefox
•  Check that your plugins are up-to-date

Fix problems with how websites work

•  Quick fix – try clearing cookies and cache
•  Troubleshoot and fix errors when trying to load websites
•  Troubleshoot extensions and themes that could be interfering with a website
•  Troubleshoot plugins that could be causing problems with a website
•  Cannot log in to websites
•  Websites say cookies are blocked
•  Cannot view full screen Flash videos
•  Video or audio does not play
•  Firefox cannot load websites but other programs can
•  Firefox never finishes loading certain websites
•  No programs can load websites
•  Websites or add-ons incorrectly report incompatible browser
•  Unable to download or save files

Fix problems with how websites look and print

•  Websites look wrong
•  Firefox prints incorrectly