Firefox Help
Websites look wrong
This article deals with websites not appearing correctly in Firefox.
- If you receive error messages when trying to load websites, see the Error loading web sites article instead.
- If any of the more specific articles below apply to you, see those articles first:
Table of Contents
Reset the page style
You may have inadvertently set the page style to "No Style". To ensure Firefox is set to use the page's default style:
- Press the Alt key to temporarily bring up the traditional Firefox menusAt the top of the Firefox windowAt the top of the Firefox windowOn the menu bar, click on the menu, then select , then click .
Now that the page is using its default style, it may be displayed correctly.
Clear the cache
Firefox caches websites, which means it saves some files on your machine so that it doesn't have to re-download everything when you visit sites. If a website has updated their code, Firefox may still be using some of the old code along with some of the new, which can make a web page display incorrectly. To fix this, you need to clear the cache:
- At the top of the Firefox window, click on the button ( menu in Windows XP) and then click On the menu bar, click on the menu and select At the top of the Firefox window, click on the menu and select At the top of the Firefox window, click on the menu and select On the menu bar, click on the menu and select At the top of the Firefox window, click on the menu and select
- Select the panel.
- Click on the tab.
- In the Offline Storage section, click .
- Click to close the Options windowClick to close the Preferences windowClose the Preferences window
Now that your cache is cleared, visit the website again to see if the problem is solved.
Reset Zoom
Some websites may not look right at different zoom levels. To reset Zoom setting, for the site, press Ctrl + 0command + 0 and for all sites, see the documentation about the Zoom add-on you use.
Reset the minimum font size
Some sites do not display properly with a minimum font size. To reset the minimum font size:
- At the top of the Firefox window, click on the button ( menu in Windows XP) and then click On the menu bar, click on the menu and select At the top of the Firefox window, click on the menu and select At the top of the Firefox window, click on the menu and select On the menu bar, click on the menu and select At the top of the Firefox window, click on the menu and select
- Click to select the panel.
- In the Fonts & Colors section, click .
- Change the Minimum font size to None.
Check that JavaScript is enabled and not blocked
Some sites require JavaScript to display properly. JavaScript is enabled by default in Firefox, but to check its status:
- At the top of the Firefox window, click on the button ( menu in Windows XP) and then click On the menu bar, click on the menu and select At the top of the Firefox window, click on the menu and select At the top of the Firefox window, click on the menu and select On the menu bar, click on the menu and select At the top of the Firefox window, click on the menu and select
- Click to select the panel.
- Make sure that Enable JavaScript is checked.
- Click to close the Options windowClick to close the Preferences windowClose the Preferences window
You should also check whether you have an extension (such as NoScript) or Internet security program (such as a firewall, antivirus, or anti-spyware program) that can block JavaScript.
Disable problematic extensions or hardware acceleration
Some extensions may interfere with the way websites are displayed or your graphics card and drivers don't display some web content correctly when hardware acceleration is turned on. Follow the instructions in the Troubleshooting extensions and themes article to see if one of these is causing the problem.
Report the website
Occasionally you may come across a page that simply doesn't work in Firefox. If that happens, please report the problem to Mozilla as follows:
- At the top of the Firefox window, click the button, go over to the menu (For Windows XP: click the menu) and select .At the top of the Firefox window, click the menu and select .On the menu bar, click the menu and select . The Submit Your Feedback page will load in a new tab.
- Click on "Firefox Made Me Sad".
- On the Firefox Made Me Sad page that comes up, briefly describe the problem with the website, check the box, and enter the URL.
- Click the button.
- At the top of the Firefox window, click the menu and select .On the menu bar, click the menu and select . The Report A Broken Website wizard will open.
- On the Privacy Policy window, check the Privacy Policy agreement and click .
- On the Fill Out Report window, select the type and describe the problem with the website.
- Click the button to close the Report A Broken Website wizard.
Based on information from Websites look wrong (mozillaZine KB)
