If you find that you cannot log in to a website that requires a username and password, follow the steps described in this article.

• If you can log in to a website manually, but cannot save or use saved usernames and passwords, see Username and password not remembered.

Enable cookies for the website

Make sure that Cookies are enabled for the site in question:

1. At the top of the Firefox window, click on the Firefox button (Tools menu in Windows XP) and then click OptionsOn the menu bar, click on the Firefox menu and select Preferences...At the top of the Firefox window, click on the Edit menu and select PreferencesAt the top of the Firefox window, click on the Tools menu and select Options...On the menu bar, click on the Firefox menu and select Preferences...At the top of the Firefox window, click on the Edit menu and select Preferences...

2. Select the Privacy panel.

3. Set Firefox will: to Use custom settings for history.
   
   
   
4. Make sure Accept cookies from sites is selected.
5. Make sure Accept third party cookies is selected.
   • Disabling third party cookies can cause problems with some websites. Enable this setting to rule it out as a cause for your problem.
6. Click Exceptions....
7. Make sure the site you're trying to access isn't listed.
   • If it is listed, click on its entry, then click Remove Site.

If you changed any settings, try logging in to the site again.

Clear history for that site

The cookies and temporary data already stored on your computer may be causing the problem. Delete them, then test for your problem:

1. At the top of the Firefox window, click the Firefox button, go over to the History menu (For Windows XP: click the History menu) and select Show All History to open the Library window.On the menu bar, click the History menu and select Show All History to open the Library window.At the top of the Firefox window, click the History menu and select Show All History to open the Library window.

   At the top of the Firefox window, click the History menu and select Show All History to open the Library window.On the menu bar, click the History menu and select Show All History to open the Library window.

2. At the top right corner, type the name of the website you wish to forget in the Search History field, and press EnterReturn.
3. In the resulting list, right-clickhold down the Ctrl key while you click on the site you wish to forget, and select Forget About This Site.
   
   
4. Close the Library window.

Clear all cookies and the cache

If deleting cookies for the site with the problem did not fix the error, clear all the cookies stored on your computer and clear the Firefox cache:

1. At the top of the Firefox window, click on the Firefox button, go over to the History menu and select Clear Recent History....
   For Windows XP: At the top of the Firefox window, click on the Tools menu and select Clear Recent History....On the menu bar, click on the Tools menu, and select Clear Recent History....At the top of the Firefox window, click on the Tools menu, and select Clear Recent History....At the top of the Firefox window, click on the Tools menu, and select Clear Recent History....On the menu bar, click on the Tools menu, and select Clear Recent History....
2. In the Time Range to clear: drop-down, select Everything.
3. Click the arrow next to Details to display the list of items that can be cleared.
4. Select both Cookies and Cache.
5. Click Clear Now.

Check Extensions and Plugins

Some extensions can cause problems with logging in to websites, especially extensions associated with certain websites. For example:

• If you cannot log in to Yahoo! and you use a Yahoo! Toolbar extension, try disabling it using the instructions in the Troubleshooting extensions and themes article, restarting Firefox and then following the steps above to clear cookies and cache again.
• If you cannot log in to Gmail and you use a Google extension, try disabling it and then following the above steps to clear cookies and cache before trying to log in again.
• Other extensions may also cause login problems. To determine if they are the cause, see: Troubleshooting extensions and themes.

Some plugins can also cause problems logging in to websites. See the Troubleshooting plugins article for instructions on how to determine whether a plugin is causing your problem.

Remove corrupt cookies file

If you cannot log in to websites after removing the cookies associated with it, clearing your Firefox cache, and trying with your extensions and plugins disabled, and have checked security software, you may have a corrupt cookies file in your Firefox profile folder.

1. Open your profile folder:

   1. At the top of the Firefox windowOn the menu bar, click on the Help menuAt the top of the Firefox window, click on the Firefox button, go over to the Help menu (on Windows XP, click on the Help menu)On the menu bar, click on the Help menuAt the top of the Firefox window, click on the Help menu and select Troubleshooting Information. The Troubleshooting Information tab will open.
   2. Under the Application Basics section, click on Open Containing FolderShow in Finder. A window with your profile filesfolder will open.
      Note: If you are unable to open or use Fire​fox, follow the instructions in Finding your profile without opening Firefox.

2. At the top of the Firefox window, click on the Firefox button (File menu in Windows XP) and then click ExitOn the menu bar, click on the Firefox menu and select Quit FirefoxAt the top of the Firefox window, click on the File menu and select QuitAt the top of the Firefox window, click on the File menu and select ExitOn the menu bar, click on the Firefox menu and select Quit FirefoxAt the top of the Firefox window, click on the File menu and select Quit.
3. Delete the cookies.sqlite file and any cookies.sqlite-journal files.
4. Restart Firefox.

Includes information from Websites report cookies are disabled (mozillaZine KB)