Support Forum

I have disabled all add-on's yet I still can not get http://www.dxmaps.com to load. It loads on Google Chrome and IE just fine. I believe it is related to the 'allow reload' feature. It doesn't matter if I disable the ALLOW it won't load. If I click on the Allow just keeps popping up and still never loads the maps. I hate to go to Chrome just because this can't be turned off for a specific site.

Please fix it!

Windows 7 64bit, 2.9gig AMD dual core, 8gig ram

I don't know whether this arises from the change of version because I very recently did a clean-up of my hard drive with Norton Utilities 16. Still, I tried making a change to the actual bookmarks, and it stuck the next time I opened.

I just got notice this morning about this new version of Firefox but I'm hesitant to install until I know that my Norton toolbar will work. Can you provide some information? Thanks!

I today had the problem that after trying to upgrade Java 7 U10 to Java 7 U11, that the Java Platform (TM) completely disappears from the Add-ons manager. I was also not able to use any websites anymore the require the Java add-on.

Tried everything ... tried to install the Java 7 U11 update three times, completely uninstalled all java versions and installed them again, also re-installed Firefox 18, but nothing solved the problem. It also had nothing to do that mozilla disabled the java these days because of a security risk, or because of things like NoScript that I run. It´s simply not been possible anymore to get the Java plugin running in Firefox. Also deleting the plugin.reg and rebuilding it doesnt help at all.

I have seen that there have been two threads in the forum before:

https://support.mozilla.org/en-US/questions/924704 with 339 people having this problem, but the thread was closed 3 months ago with no solution

https://support.mozilla.org/en-US/questions/861922 with 203 people having this problem, but the thread was closed 11 months ago, also with no solution

It´s still the same problem, but also an extensive search on google did not show any solution to this problem. So, this is still an open problem, and unfortunately the two previous forum posts have been closed.

However, I found out the solution to the problem, so i post it here so it may help other people, too:

The JavaPlugin is not registered in the registry. And even uninstalling and installing Java will not add it to the registry again.

Solution:

In HKEY_LOCAL_MACHINE/SOFTWARE/MozillaPlugins, a new branch with the name @java.com/JavaPlugin,version=10.11.2 needs to be created,

with the following 7 keys:

(Default) REG_SZ (value not set)

Description REG_SZ Oracle® Next Generation Java™ Plug-In

GeckoVersion REG_SZ 1.9

Path REG_SZ C:\Program Files\Java\jre7\bin\plugin2\npjp2.dll

ProductName REG_SZ Oracle® Java™ Plug-In

Vendor REG_SZ Oracle Corp.

Version REG_SZ 1.7.0_11

The entries are going to be different for each java version (this one is for Java 7 U11) and for your personal install path, but what you can do is to copy the registry keys from another machine that runs the same java version that you want to use (for example from your notebook or from a virtual machine) by exporting them from that machine, and importing them to the machine that has the problem.

It fixed the problem on my machine, java plug-in runs fine again.

I hope this is going to help some hundred people having the same problem, so I am glad to publish it in the forum. Not all users will be able to find a solution to this problem. It would be great if an admin could add a link to this post under the two previous posts that were closed, where no solutions has been posted, so people going there via google can find the solution in this thread.

When I am on Facebook, I play a few games. Eventually, my computer crashes, tries to restart, but it can't. I have to do a manual shutdown, wait about 3 to 5 minutes, then I can restart my laptop. I have everything I need to keep my pc up and running, at least I think I do. I hope you are able to help.

Firefox 20's built-in cookie viewer has a window of a limited (small) and unadjustable size. This is not convenient for browsing countless cookies (it's actually not practical). Is there a way to view the list in a window of adjustable size? I would like to maximize the viewing window.

The drop-down menu doesn't work and the search filed coding doesn't function properly in Firefox. It works correctly in IE, Safari and Chrome.

airportintel.com

I had a programmer install the code but he has been unable to determine why the site doesn't work right when Firefox is the browser. The search field sends the user to a specific airport for more information. Right now the only active airport site is SFO. The rest of the entries are for testing and don't go to a valid site.

Is there are reason for this and maybe a way to correct it. I've tried to clear the cache with no luck.

Actually a person in the community tried to answer my question, but he didn't look at my full question, so it was a total waste of time. I have Tidy Favorites & love the little pictures of each of my saved websites, & the easy way it is to save new websites. But, I hate that Tidy Favorites isn't updated anymore, so that I can't change my ID & password! Can someone at Mozilla Firefox please tell me if there is a similar program to Tidy Favorites that I could change to, for saving my favorite websites, where I can change my ID & password if I need to? I've already looked at your huge, long list of bookmarks that are available. It's way too long of a list, without good descriptions to figure out. I need an answer please to this question. I don't even know if Tidy Favorites is a bookmark program or what it is. but I want something very similar to it. Thanks.

Not really a problem, as such.. but something that is a little annoying.

The Override Auto Cache Management option doesn't seem to work properly, unless what is happening SHOULD be happening?

Basically, by default it is set to 75Mb.. I'll set it to around 350-400Mb. However, at random intervals, Firefox will default the settings back to 75Mb, out of the blue. No warning or anything.

Why does is keep defaulting back to 75Mb? I have also changed the option using About:Config with the 'browser.cache.disk.capacity' option. but it still defaults back to 75Mb.

Is there anything I could be doing wrong? Another setting that needs to be changed? Any help will be appreciated. Thanks.

This refers to the Plugins section and the updating option. In two previous versions of Firefox the plugins check tells me I need to update to a specific version of Adobe Reader, despite the fact I have laready done so. Does this mean Firefox is vulnerable, or Reader? Is it a problem or just a software glitch. Bearing in mind the complexity of Reader (which I need for work related reasons) I hope this doesn't indicate a serious issue rather than a transient one.

I'm finding it very confusing that for some reason I have all sorts of backup files for firefox backed up on my USB pen & desktop.

I have no idea if I need to keep all of them, or just one of them, as backup.

Which of the below do i need to keep, and which delete? Thanks.

bookmarks.html (on my USB pen)
bookmarks-2012-01-29.json (on my USB pen)
FILE FOLDER ENTITLED 00jhkBLAHBLAH.default (on my USB pen)
FILE FOLDER ENTITLED: Old Firefox Data (put onto my Desktop via Firefox Reset)

I cannot get PDF files to open for viewing in Firefox. I am on Mac OS platform. This seems to be such an ongoing issue. I have followed the troubleshooting procedures to no avail. I like the look of Firefox better than Chrome, but I am switching over to Chrome because PDF's are so much easier to handle on Chrome, and I am sick of wasting time with this. Any last minute tips or advice?

I was working with a css file developing a website. Firefox was open for awhile and went to refresh the html page and it would not refresh. tried the clock wise arrow (did not work) forced refresh (alt+ f5) did not work, tried shift+ left mouse (did not work), tried alt +shift+ r (did not work). went as far as to uninstall Firefox and then reinstalled it, (did not work). I am at witts end. It use to work. I have a support ticket at the editor's support site waiting on answer from them incase it is my editor causing the problem. and know waiting on your reply. You will blame my editor and they will blame you and I don't know who to blame. I just know it does not work, I have checked my end, everything works in other browsers. I am having this problem just in Firefox. Do you have any suggestions on a fix for this?

My homepage is my.yahoo.com and is listed as the start page under Options > General. This address is my customized Yahoo page. When FF v. 21 (just updated yesterday) starts the generic version of My Yahoo starts with the URL http://my.yahoo.com/?_bc=1. So each time I start FF I have to manually log in to Yahoo to get my personalized start page. I check the box to remember me, but to no avail. I have cookies enabled.

Never had this problem until the update. Any ideas?

After upgrading to FF 21, search engines no longer appear in the bar on the top right of screen, so no searches are possible. I can navigate to my bookmarks and apparently also to links contained in emails.

If I right-click on the FF icon, and choose the "run as administrator " option, the search engines are there again. I tried deleting the parent.lock file from the profiles folder, as this solution had solved a problem I'd had recently with the previous version of FF (not being able to open FF, and getting the error message about another version of it running, which had to be closed first - but there was no other version running. In that case, too, before finding out about the solution, I was able to open FF by using the "run as administrator" option). However deleting the parent.lock file didn't solve this problem.

I'd be grateful for your help, especially if put in simple terms a not hugely computer-literate person like myself can understand!