Ajuda del Firefox
Using the Troubleshooting Information page
Starting in Firefox 3.6, Firefox includes a page with information such as which Firefox version you are using, any extensions you have installed, and settings that you have changed, and graphics information. Whenever someone is helping you with a Firefox issue, this Troubleshooting Information page will allow you to provide most of the necessary information to get your issue solved quickly.
This article describes how to access and use the Troubleshooting Information page.
Table of Contents
Accessing the Troubleshooting Information page
At the top of the Firefox window, click on the menu and select .
On the menu bar, click on the menu and select .
At the top of the Firefox window, click on the menu and select .
At the top of the Firefox window, click on the button, go over to the sub-menu
(on Windows XP, click on the menu at the top of the Firefox window) and select .
You will be taken to a page with the address about:support.
Copy all to clipboard
Clicking on the button will copy all the information on the page to the Windows clipboardMac clipboardclipboard.
After copying, you can paste the information into another window for someone to see by clicking the menu in the program you are using and then selecting (or by holding down the Ctrlcommand key and pressingV).
Reset Firefox
The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Consider using it before going though a lengthy troubleshooting process.
Application Basics
- Name: Tells you the name of the product you are using. In most cases, it should say "Firefox".
- Version: Tells you which version number of Firefox you are using.
- User Agent: In addition to your browser and its version number, the User Agent provides other details about your system, such as the operating system and version.
- Profile Directory: Your profile directory is a location on your computer where Firefox stores your personal information such as bookmarks, passwords, and user preferences. Clicking on will take you to your profile directory, where you can manage your files. For more information, see Profiles.
- Profile Directory: Your profile directory is a location on your computer where Firefox stores your personal information such as bookmarks, passwords, and user preferences. Clicking on will take you to your profile directory, where you can manage your files. For more information, see Profiles.
- Profile Folder: Your profile folder is a location on your computer where Firefox stores your personal information such as bookmarks, passwords, and user preferences. Clicking on will take you to your profile folder, where you can manage your files. For more information, see Profiles.
- Enabled Plugins: Plugins are Firefox add-ons that manage internet content that Firefox is not designed to process. These usually include patented formats for video, audio, online games, presentations, and more. Clicking on about:plugins will take you to a page that lists all of your installed plugins, their version numbers, and the type of internet content each plugin is registered to handle. For more information, see Troubleshooting plugins.
- Build Configuration: Clicking on about:buildconfig will take you to a page that will help someone understand if you are using a standard version of Firefox or a custom version.
- Crash Reports: Clicking on about:crashes will take you to a page that lists all your crash reports. For more information, see Firefox crashes.
- Memory Use: Clicking on about:memory will take you to a page that shows memory usage. For more information, see this blog post.
Extensions
Extensions are Firefox add-ons that provide additional functionality to Firefox. They are installed separately, and are usually installed by you. This section lists the name of each extension you have installed, its version, whether it is enabled, and its ID string. It is particularly useful in cases where an extension is the cause of a problem in Firefox. For more information, see Troubleshooting extensions and themes.
Modified Preferences
Important Modified Preferences
In this section, you will see a list of settings that have been changed from their defaults. This information will help someone know how you have adjusted your installation of Firefox. For instructions on how to reset preferences to default, see Resetting preferences.
Graphics
Firefox can use your computer's graphics processor to speed up display of some pages with video and animation, which is called hardware acceleration, and to display WebGL content. This section provides information about your computer's graphics device and driver and will tell you whether hardware acceleration and WebGL are enabled or not in Firefox. Note that graphics features may be disabled because of outdated graphics drivers. For help updating your graphics drivers, see How do I upgrade my graphics drivers?
JavaScript
This section displays some JavaScript settings that can impact your browsing performance.
Library Versions
This section tells you which versions of some runtime libraries are used.
