X
Tap here to go to the mobile version of the site.

Support Forum

Total questions: 81

9 questions in the last 24 hours have no reply. Help solve them!

88%

Top Contributors

  1. cor-el
  2. jscher2000
  3. philipp
  4. iamjayakumars
  5. Tylerdowner
  1. the-edmeister
  2. ideato
  3. John99
  4. feer56
  5. amitshree

5

new this week

18

replies

10

have this problem

Java Plug-in for JRE7u21?

I go to a website that requires a Java plug-in. I downloaded the latest update (21) for Java 7 from Oracle but when I go to Add-Ons>Plugins in Firefox 20 the Java plug-in… (read more)

I go to a website that requires a Java plug-in. I downloaded the latest update (21) for Java 7 from Oracle but when I go to Add-Ons>Plugins in Firefox 20 the Java plug-in doesn't appear and when I do a search at the Get Add-ons nothing that mentions the Java Plug-in shows up. Where can I get the plug-in required to use with JRE7u21?

Mac OS 10.7.5, Firefox 20.0, Java Runtime Environment 7 update 21

Solved
Contributed

1

new this week

2

replies

1

has this problem

Flash Not Being Recognized As Installed

I had this problem last year and I was able to fix it by copying the contents of the system32/macromedia/flash folder over to the firefox/plugins folder. This solution is… (read more)

I had this problem last year and I was able to fix it by copying the contents of the system32/macromedia/flash folder over to the firefox/plugins folder. This solution isn't working this time. It seems to have resulted from installing the latest player.

I have tried absolutely every suggestion made for every similar inquiry posted. I've uninstalled and reinstalled both Flash and Firefox so many times I've lost count. The same is true for resetting Firefox. Firefox simply will not recognize the plugin. I have, of course, checked the Firefox utilities for identifying installed plugins.

I desperately need a fresh solution. Anybody else have this problem?

Solved
Contributed

1

new this week

1

reply

1

has this problem

My right click menu is broken.

I use right click constantly to open links in a new tab. Sometimes when I right click, it does a left click and a right click at the same time. I will click a link, and i… (read more)

I use right click constantly to open links in a new tab. Sometimes when I right click, it does a left click and a right click at the same time. I will click a link, and instead of opening in a new tab, it will open in the current window while briefly showing me the right click menu as the new webpage loads.

Solved
Contributed

1

new this week

4

replies

1

has this problem

Why does my previous browser session come on screen instead of Firefox main screen?

Why does my previous browser session come on screen instead of Firefox main screen? i cannot change settings since the main screen with the menu does not show.

Solved
Contributed

1

new this week

2

replies

1

has this problem
Solved
Contributed

1

new this week

7

replies

1

has this problem

which of these is the correct backup file or folder

I'm finding it very confusing that for some reason I have all sorts of backup files for firefox backed up on my USB pen & desktop. I have no idea if I need to keep all of… (read more)

I'm finding it very confusing that for some reason I have all sorts of backup files for firefox backed up on my USB pen & desktop.

I have no idea if I need to keep all of them, or just one of them, as backup.

Which of the below do i need to keep, and which delete? Thanks.

bookmarks.html (on my USB pen)
bookmarks-2012-01-29.json (on my USB pen)
FILE FOLDER ENTITLED 00jhkBLAHBLAH.default (on my USB pen)
FILE FOLDER ENTITLED: Old Firefox Data (put onto my Desktop via Firefox Reset)

Solved
Contributed

1

new this week

11

replies

1

has this problem

Search engines not available, except in "Run as Administrator" mode; deleting parent.lock file from profiles hasn't helped

After upgrading to FF 21, search engines no longer appear in the bar on the top right of screen, so no searches are possible. I can navigate to my bookmarks and apparentl… (read more)

After upgrading to FF 21, search engines no longer appear in the bar on the top right of screen, so no searches are possible. I can navigate to my bookmarks and apparently also to links contained in emails.

If I right-click on the FF icon, and choose the "run as administrator " option, the search engines are there again. I tried deleting the parent.lock file from the profiles folder, as this solution had solved a problem I'd had recently with the previous version of FF (not being able to open FF, and getting the error message about another version of it running, which had to be closed first - but there was no other version running. In that case, too, before finding out about the solution, I was able to open FF by using the "run as administrator" option). However deleting the parent.lock file didn't solve this problem.

I'd be grateful for your help, especially if put in simple terms a not hugely computer-literate person like myself can understand!

Solved
Contributed

20

new this week

4

replies

48

have this problem

Java not working in Firefox

I am having trouble getting Java to work in Firefox (Opera too) on Mac. http://www.java.com/en/download/installed.jsp?detect=jre tells me "We are unable to verify if Java… (read more)

I am having trouble getting Java to work in Firefox (Opera too) on Mac. http://www.java.com/en/download/installed.jsp?detect=jre tells me "We are unable to verify if Java is currently installed and enabled in your browser." Notice that when I access the page, Firefox wants me to activate Java in a pop-up. I did this.

I know that Java is installed because I can open the Java Control Panel. The setting "Enable Java content in the browser" is checked and Security Level is set to High. I have tried setting the security level to a lower setting, but that doesn't help.

I have verified that the Java plugin is enabled. I have tried clearing Java cache via the control panel - no luck.

I realise that Apple has blocked Java according to this article: http://appleinsider.com/articles/13/01/31/apple-again-blocks-latest-version-of-java-through-os-x-anti-malware-system. I have been able to get Java to work with Safari (this doesn't help for Firefox) by editing the file /System/Library/CoreServices/CoreTypes.bundle/Contents/Resources/XProtect.meta.plist, but that is only a temporary solution, as it shouldn't be necessary to do this edit.

Version details: Mac OS X 10.8.2 Firefox 18.0.1 Java version 7 update 11

Solved
Contributed

1

new this week

0

replies

1

has this problem

Firefox spell check only works on some websites.

It doesn't work on mozilla, youtube, reddit, my favorite IP Board (forum), but it works on gmail and 4chan. My right click menu's Check Spelling check box is checked on e… (read more)

It doesn't work on mozilla, youtube, reddit, my favorite IP Board (forum), but it works on gmail and 4chan.

My right click menu's Check Spelling check box is checked on every website.

Solved
Contributed

0

new this week

5

replies

1

has this problem

At times when I am using hotmail (outlook) embedded pictures do not show until I clear the cache. How can I prevent this regular problem from occurring?

I can see how to clear cache by going to Tools-Options-Adanced and uner Cached Web Content click on Clear Now. Underneath that there is a box which says Override Automati… (read more)

I can see how to clear cache by going to Tools-Options-Adanced and uner Cached Web Content click on Clear Now.

Underneath that there is a box which says Override Automatic Cache Management. Underneath that is a greyed out line which says Limit Cache to 350 Mb of space.

If I tick that box will my problem be automatically solved so I don't have to manually clear cache when I have a problem with embedded pictures etc in an email I have received?

I hope my questioning is clear. I am certainly not an expert at computers and I try to solve a problem without having to bother you with a question but in this instance I can't fuind an answer to me question.

Thank you for your help.

Anthony

Solved
Contributed

1

new this week

9

replies

1

has this problem
Solved
Contributed

1

new this week

2

replies

13

have this problem

video streaming is slow

my streaming is slow on every site

Solved
Contributed

1

new this week

10

replies

1

has this problem

There is a problem with some div class=xx

My problem is i m making a website in xhtml 1.1 tested on safari, opera, chrome, dragon, ie10. i added a div class=box in a page and a sprymenu in an other page. when you… (read more)

My problem is

i m making a website in xhtml 1.1 tested on safari, opera, chrome, dragon, ie10.

i added a div class=box in a page and a sprymenu in an other page.

when you open the site with firefox there is some space at the end of the page

so for ex.

all the other browsers:

::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::
header

content

footer

end
:::::::::::::::::::::::::::::::::::::::::::::::::::::::::::

firefox:

::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::
header

content

footer





end
:::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::.


i tried to delete the space with the css with no luck

Solved
Contributed

1

new this week

3

replies

1

has this problem

search engine changed

All of my search engines in the toolbar of Mozilla have changed to UK sites!! In "Manage Search Engines", I clicked the "Restore Defaults" button, but all I get is search… (read more)

All of my search engines in the toolbar of Mozilla have changed to UK sites!! In "Manage Search Engines", I clicked the "Restore Defaults" button, but all I get is search engines for the UK. I clicked the "Get more search engines"button, but nothing I want is listed. (Yahoo.au, etc)

How do I fix this???

Thanks a lot Sonia

Solved
Contributed

2

new this week

2

replies

2

have this problem

Automatic updates not working behind proxy

Automatic updates do not work behind proxy on Windows machines. Fix this Alot of applications can do this but neither Firefox nor Thunderbird can. Noone cares for your st… (read more)

Automatic updates do not work behind proxy on Windows machines. Fix this Alot of applications can do this but neither Firefox nor Thunderbird can. Noone cares for your stupid decisions about FirefoxOS replicating ChromeOs which is money on the wind as well. But why not do something useful for ........

Yes i know, linux doesn't have this problem and its ok there but microsoft isn't so generous thats why many companies have to think of dirty way doing things. Thats the only thing i ask, one more dirty thing for dirty os, thanks.


Edited by a moderator due to language. See the Rules & Guidelines .

Solved
Contributed

1

new this week

11

replies

1

has this problem

Where Can I Download FireFox 18.x.

I am having trouble with FireFox 21.0. I want to downgrade to FF 18.x. Can someone tell me where I can find 18.x on an official Mozilla website?

Solved
Contributed

1

new this week

2

replies

1

has this problem

Is there a way to provide Windows Phone 8 a Firefox browser soon ?

I need Firefox in Windows Phone 8 soon, because it is the best browser ever.

Solved
Contributed

1

new this week

0

replies

1

has this problem

Firefox submits form twice which results in calling the function second time that gives exception. it works fine on Internet Explorer..

JSP page submits form through javascript action.submit() by using POST method. its executes java function fine for the first time..after completion of the execution of fu… (read more)

JSP page submits form through javascript action.submit() by using POST method. its executes java function fine for the first time..after completion of the execution of function, firefox calls the same function second time automatically using GET method which results in thorwing exception. My question is why firefox submits the same form second time using GET method.

Solved
Contributed

3

new this week

24

replies

4

have this problem

JAVA-scripts freezes and need to be force closed

I'm running Firefox 20.0.1 on Win7 x64 and all of a sudden, all JAVA-scripts freezes and i can do nothing but wait. After about 30sec i get a message saying that... 'A sc… (read more)

I'm running Firefox 20.0.1 on Win7 x64 and all of a sudden, all JAVA-scripts freezes and i can do nothing but wait. After about 30sec i get a message saying that...

'A script on this page may be busy or have stopped responding. You can stop the script now or wait for the script to complete' (or similar).

I get the message in Swedish so it's roughly translated. I included some screenshots of the error (all from different pages).

[IMG]http://i41.tinypic.com/wscxu.png/IMG

It works fine in safe mode and when i disable JAVA. I can't think of anything more right now, and i actually need to write this message using Chrome because i can't get here using Firefox anylonger.

It sucks and really need your help. Thanks!

Solved
Contributed

1

new this week

1

reply

1

has this problem

How do I find the quantity of bookmarks on the bookmark menu tab?

When I use to open the Bookmark Menu, in the past, there was a number displayed that showed the number of bookmarks. This stopped happening a week or two ago. How can I e… (read more)

When I use to open the Bookmark Menu, in the past, there was a number displayed that showed the number of bookmarks. This stopped happening a week or two ago. How can I easily, automatically get this information? Thanks.

Solved
Contributed