Support Forum

am not sure how or when AVG somehow managed to "get permission" to install and corrupt my firefox browser, but it cannot be deleted now.

going into the add ons and tools, disabling AVG has no effect. in add/remove programs there is no AVG to be found.

since nothing within firefox can disable or block or remove it, it appears to be a virus or malware. have removed or disabled and restarted the browser, again and again and again. rebooted the pc 2 times after making SURE it was disabled. still there.

it does STUPID searches, type in something and it gives worthless answers. now each time I have to manually type in www.google.com to get to that site to be able to enter the search info. if I need to uninstall this worthless AVG thing by opening up the hard drive and taking sandpaper to those shiny disk things inside to scrape away AVG, Im going to do it.

if anyone knows how to get a version of firefox that DOES NOT HAVE AVG? then I want to download it. if there is a driver or something that will be able to block AVG from attaching like a parasite to firefox? then I want to download that as well

http://oi40.tinypic.com/2u5f4hf.jpg

It keeps doing this every time I use FF and it's going to make me stop completely if someone doesn't fix it.

I have been in the middle of doing work and it will do this, and I lose my work.

Google chrome is working better. And the only thing wrong is this Adobe Shockwave.

_{Edited title to add "Flash" since, based on the linked image, this question is about the Shockwave Flash plugin. aw}

recentaly i have faced many problems with firefox: flashing and shivering windows and sometimes if more than window is opened they start to change their places automatically. So, i decided to reset firefox. Before i do that i synchronised all my bookmarks and add-ons, as i thought, using the synchronising feature in firefox. after resetting i discovered that firefox only RESTORED bookmarks, WHY?????? i was really annoyed and upset, i love my add-ons and i want to retore them. PLEASE HELP SAVE MY ADD-ONS

(BY THE WAY, firefox works now better without problems, but i want my add-ons)

My old computer crashed. Fortunately I had Carbonite and was able to restore my data to a new computer, but I have not been able to import or restore or transfer my bookmarks. I went Bookmarks/Show All Bookmarks/Import & Backup, then tried both "Restore." The Restore showed several dated backups but in spite of the message "This will replace all your current bookmarks" it did not. Next time around I tried: "Import Bookmarks from HTML." But I could not find where the the bookmark folder was located.

When I open up a webpage, a box slides out on the bottom from the left side. It has a black border, and I can't get rid of it. It's rather large, and covers part of the page. it happens all the time. i want it gone!

Good day. I have a question for Firefox add-on's wed site. An add-on is out dated, or there is a problem with the add-on. You try to contact the add-on's writer, but there is no contact information in their profile page, and the home page information is no good. Is there a way for the web site administrators to contact the writer?

The edit box in the Twitter Compose New Tweet box sticks off the right https://pbs.twimg.com/media/BNHnQSICEAAHz_H.png:large

I am aware I am not using the latest version of Firefox. Bases on what I've read I'm not going to like the changes in the latest version and do not want to change versions until absolutely forced too.

This problem occurs in safe mode, and with multiple profiles.

I have seen some reports from other people saying they have the same problem.

as stated above when i try to access my Verizon e-mail account i get a security message stating..........."Although this page is encrypted, the information you have entered is to be sent over an unencrypted connection and could easily be read by a third party. "i don't feel this is safe, Verizon tech support is telling me its a firefox issue. please advise me on how to resolve this issue

My gf inadvertently deleted all of my Firefox history. Long ago I had asked her not to ever delete my Internet history, because I use that stuff for my writing and editing work, but I take that she did it today by accident, because she usually does not do this on my computer - she does do it on her computer, regularly.

I'd like to get this stuff [info] back.

Someone told me to look for the places.sqllite files - I found those, fortunately, and I copied them to a different subdir as well, for safekeeping.

But I have not yet figured out how to load this profile info back in to ff.

Pages with web fonts, like http://google.com/fonts, are not rendered correctly. All text that should be web fonts is shown with the default font. This is Firefox 20.0 on Ubuntu 13.04 with Gnome 3.8. - Starting in safe mode does not help. - neither does starting with a new blank profile. - There are no error messages in the Error Console. - Javascript is enabled. - not allowing hardware acceleration does not help. - the "Allow sites to use their own fonts" option is checked. - I am not behind a proxy.

What else is there to check?

I am running Firefox 21.0 Mozilla Firefox Yahoo! Edition yahoo - 1.21 on my iMac. Over time (more than the first calendar day it is running), Firefox begins to slow down. By the 3rd or 4th day it is painfully slow with large delays in page downloads, video play, etc. I read somewhere that the problem is with the history, and I have confirmed that if you erase the history and shutdown and restart Firefox daily, it will eliminate the slowness of the program. That is true, but then I lose my history (which I'd like to keep), but more importantly, my open tabs. The only way around this is to bookmark everything. Essentially, using Firefox has become a large pain, to the point I am almost ready to switch back to Safari, even though I like many Firefox features better than Safari. QUESTION: Does Mozilla have a permanent fix for this, and if not, why not? This has been going on for more than a year. Or am I missing something?

Whenever I load up firefox it fails to open and I just get the message telling me firefox has crashed. I can open it in safe mode and I've disabled all add-ons but I still get this message on opening. Any thoughts on how to solve it? Thanks.

I want my Menu bar on top, My address bar below that, my tabs below that, and my bookmark bar below that on the very bottom. I can go in about:config and manually toggle the tabs to be on bottom, however that puts it below all my bookmark buttons! As it stands, the dumbass order of my toolbars (which is really pissing me off) is menu bar, tabs, address bar, and then my bookmarks. HEEEEEEEEEEEELLLLLPPP!!!!! THIS IS FREAKIN ANNOYING!!!!!!!

hello. recently i have got this problem

my FF is 22.0 beta version
as i go into my account on fb i can't like or leave or comment or share and post

but as i log in the same account via G chrome . every thing is normal. what is the problem? flash player is update all plugins are upate .

no virus  in my pc

i have checked with nod 32 v.6

I am trying to delete all components of "MyFunCards" from my computer. I know it can be disastrous to delete keys from the Registry Editor so I need verification FIRST:

HKEY_CURRENT_USER\Software\Mozilla\Firefox\TaskBarIDs = Name: C:Program Files(x86)\ Mozilla Firefox = Is E7CF176E110C211B correct data or is this a virus????

HKEY_LOCAL_MACHINE\SOFTWARE\Mozilla\MaintenanceService\965b7fc26dad90d340d2fa0a4879039f\0 = Issuer: Thawte Code Signing = Name: Mozilla Corporation = is this a valid file or is this a virus????

I was told long strings of random numbers/letters are viruses but do not want to delete without confirmation. THANK YOU!

HI When I am watching a news clip, an advertisement comes on and I can not hear my news clip. Is there a way to turn off the advertisements which are interrupting my news clips that I am trying to listen to?

Thanks for the help