Support Forum

I'm finding it very confusing that for some reason I have all sorts of backup files for firefox backed up on my USB pen & desktop.

I have no idea if I need to keep all of them, or just one of them, as backup.

Which of the below do i need to keep, and which delete? Thanks.

bookmarks.html (on my USB pen)
bookmarks-2012-01-29.json (on my USB pen)
FILE FOLDER ENTITLED 00jhkBLAHBLAH.default (on my USB pen)
FILE FOLDER ENTITLED: Old Firefox Data (put onto my Desktop via Firefox Reset)

I have already disabled all ad-ons, one at a time (11 total) to see if any of them caused the error. None did. I have already checked all programs, including antivirus to see there was a timed action that was triggering the shut down. When it does shut down, I receive no error messages or warnings about muliti-tab shutdown. Every time, Firefox simply closes. When I re-open Firefox, I do not receive the option (which I have set) to restore my tabs. No other programs are affected. I am happy to provide any more information, just let me know what you need. The Troubleshooter data below is from 1.5 hours after the most recent Firefox shutdown.

When I updated to Firefox 21.0, I found that Flash Player Plug-in 11.7.700.202 was not working. Videos would not play. Had no problem before the Firefox upgrade. I downloaded a new copy of the player but the download would not complete. A error message (only a single instance of this application can run) appeared. I used Adobe Flash Player's uninstall to delete all Flash files. Then I tried downloading Flash 11.7.700.202 again. Same error message appeared and would not finish the download. Chrome videos work with no problem. Is there a hidden Flash file somewhere that's conflicting? Is this a Mozilla bug? I looked at all the support topics and didn't find anything. Any help would be greatly appreciated.

When I am on Facebook, I play a few games. Eventually, my computer crashes, tries to restart, but it can't. I have to do a manual shutdown, wait about 3 to 5 minutes, then I can restart my laptop. I have everything I need to keep my pc up and running, at least I think I do. I hope you are able to help.

"1 File(s) can't be sent" error message comes up when I try to attach a file in Firefox when using att.net email. I am able to attach files without a problem in Internet Explorer. This is a fairly recent error message. I've tried to uninstall and reinstall Firefox and I still get the same problem. It works fine on my laptop in Firefox, but not on my desktop.

when i open up the browser and i put in something to search i hit enter or i use the mouse to hit search and it will not do anything but if i go to the top of the page and type in what im looking for in the tool bar it will come up so my question is why cant i search in the search box in the middle of the screen

Since I downloaded a new version of mozilla, every time I open firefox it opens a tab mozilla.org next to a tab with my home page. How do I stop firefox opening the tab with the mozilla.org page?

Not really a problem, as such.. but something that is a little annoying.

The Override Auto Cache Management option doesn't seem to work properly, unless what is happening SHOULD be happening?

Basically, by default it is set to 75Mb.. I'll set it to around 350-400Mb. However, at random intervals, Firefox will default the settings back to 75Mb, out of the blue. No warning or anything.

Why does is keep defaulting back to 75Mb? I have also changed the option using About:Config with the 'browser.cache.disk.capacity' option. but it still defaults back to 75Mb.

Is there anything I could be doing wrong? Another setting that needs to be changed? Any help will be appreciated. Thanks.

Since FF has been having trouble retrieving my windows & tabs, slowing me, I tried finding the solution, so I browsed FF Help, and read about RESET.

The Mozilla Reset-Firefox article stated: "when [reset] is done, a window will list the info that was imported. Click Finish and FF will open. That's it, you're done!"

But this fails to inform me whether RESET leaves Favicons etc. etc. arranged AS IS without fooling around with their order.

So is my best bet to:

(1) Reset? (2) Disable extensions/themes? (3) Update to latest version (why? i'm happy with this version, if not for becoming slow) (4) I only seem to have a coupon printer plugin. Does that hog memory?

Thanks!

P.S. My system info, is: Thinkpad Pentium M, 1gb RAM. 1.73ghz

am working for <a href=”http://www.examresultstoday.com/”>examresultstoday.com</a> and while i want to download some files or backup of cpanel then tend to use idm but what to do in order to be able to download my backup using it ?

I use explorer mostly. When they updated their last time, I came across problems with company website not able to accept the update. so, I then use Firefox without any problem. Until it's trying to update. I don't want this company website to stop working with another update until some site won't work I don't want the update!!! explorer has always had these issues I don't want to have Firefox have the same issue!!! My argument has nothing to do with your Firefox it's explorer causing me to go else-ware and I can't afford to loose access!!

I updated my avast security and it stopped running, it tells me my shields can't be found and a fatal error accured. Any help you can give me? I can't even uninstall the avast now to reinstall. Could it be incompatible with Firefox?

I have my system set to minimise windows by double-tapping/clicking them on the title bar. It works for most of windows (iTunes being exception). It's a system preference thingy, so it should work across all the board. After the recent update to 21.0, my Firefox is unable to minimise by double-tapping on the title bar anymore. Is there anyway to fix this issue, or will this be solved in the next update?

I cannot get PDF files to open for viewing in Firefox. I am on Mac OS platform. This seems to be such an ongoing issue. I have followed the troubleshooting procedures to no avail. I like the look of Firefox better than Chrome, but I am switching over to Chrome because PDF's are so much easier to handle on Chrome, and I am sick of wasting time with this. Any last minute tips or advice?